tag:blogger.com,1999:blog-86423453242729405332024-02-20T23:49:50.449+00:00AAISP BT Incident Reports & Planned WorkThese are the messages we get from BT and other sources indicating Major Service Outages within the BT Network. They tend to be focused on particular exchanges and an incident will result in a series of messages as the fault is reported, updated and fixed. Also messages with PEW in the title are Planned Engineer Work.
<hr>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.comBlogger15410125tag:blogger.com,1999:blog-8642345324272940533.post-18739798907629853712022-10-27T09:23:00.000+01:002022-10-27T09:24:45.715+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 7<DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><BR class=Apple-interchange-newline><BR class=x_Apple-interchange-newline> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></DIV> <DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x__Mai><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class="x_x_xxxxxxxxxxxxxxxxxxmsonormal x_elementToProof elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 data-imagetype="External" loadstarttime="1666858959603"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 14.6pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom width=19></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">– update 7</SPAN></B></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Hello,</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We have a further update on the Shetland Island Incident.</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Work continues to have a permanent fix in place as soon as possible, the cable that was scheduled be buried on the 25 October 2022 was unable to go ahead due to bad weather.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The work is weather dependent and is now planned to go ahead as soon as safely possible.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">While repairs take place, a small number of end customers may not have access to some services. As this is a complex recovery, we're not currently able to give a full timeline for restoration.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We'll issue a further update as recovery progresses and<SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>apologies for any inconvenience this may be causing.</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></SPAN></U></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cmichelle.ahmadi%40bt.com%7Ce3b8f6df4c4046a33cce08dab7f1a856%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638024545785772859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HE0%2Fd93dcVVxTF9sXVCDSoC0%2FoZ2b95ClTTbfhEzlLM%3D&reserved=0" data-auth="Verified" originalsrc="http://www.btwholesale.com/" shash="uQTrITL9k3hIaU5Zi2L1wjNmZuOwGvv2dZHpPdc5qiRkBzTmHhyFP1M6/N9YzaGPyA4krBG6KwkpbuZGyH67oS7Mr9WskXjIfsRbjDXpZt5NEd9nBHnI+4oPlPI1otDEO3IGIIXojH+jvRoo5oyH5leCT3XT7Oh6a6lNYMdOoDM="><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 data-imagetype="External" loadstarttime="1666858959603"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR></TBODY></TABLE> <P class=x_x_xxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-14415173274278542132022-10-24T10:55:00.000+01:002022-10-24T10:56:07.195+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 6<DIV class=elementToProof style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><BR class=Apple-interchange-newline> <BR></DIV> <DIV lang=EN-GB style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_xmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x__MailO><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class="x_xxxxxxxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1666605061121" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 14.6pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom width=19></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">– update 6</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Hello,</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We have a further update on the Shetland Island Incident.</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Work continues to have a permanent fix in place as soon as possible, a cable ship is planned to return to the damage site on the 25 October 2022 to bury the new length of cable.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This is very dependent on the weather situation at sea, communication channels remain open between the relevant parties and the Subsea cable operator to ensure all parties are aware of the ongoing situation.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Next update will be upon significant development.</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We apologies for any inconvenience this may be causing.</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" data-auth="NotApplicable"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cmichelle.ahmadi%40bt.com%7C4b03deabb4284e92b80d08dab5a51160%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638022017814039346%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PpxxDVWfAmaWmhJqkWt5%2FN3GyM04c7vC%2ByEjc7NF30g%3D&reserved=0" data-auth="Verified" shash="ftZ16SXvPvz3//psRLOfSuW6ev1QRGcmNyR1CQhypfBfbBLu1y/VA5bXkD+BcGzR80ggrD0GSHPIfUkdXEdH0Jrys+0Ps2nj3j2fTIs+PXLHk+L3rdQxNqKmfquU+qoClh4zi1hOYhy/yYvEoRF2weRofyS5I7cu14NlbQED0Bc=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1666605061122" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR></TBODY></TABLE> <P class=x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-65887388120835960172022-10-21T14:42:00.000+01:002022-10-21T14:59:36.607+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 5<DIV class=elementToProof style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><BR class=Apple-interchange-newline><BR></DIV> <DIV lang=EN-GB style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: inherit; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_xxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x__MailOri><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class="x_xxxxxxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1666358678562" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 14.6pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom width=19></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">– update 5</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Hello,</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We have a further update on the Shetland Island Incident.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Engineers have been working hard to restore services to Shetland and minimise the effects on customers. All services were reconnected, via a temporary solution on Thursday afternoon, 20 October 2022. </SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Further testing and monitoring overnight has shown that services have remained stable, and we will continue to monitor this.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Work continues to have a permanent fix in place as soon as possible and meanwhile as a back-up the Emergency Response Team vehicle is in operation. </SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We'll issue a further on Monday 25 October 2022</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We apologies for any inconvenience this may be causing.</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" data-auth="NotApplicable"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cmichelle.ahmadi%40bt.com%7C3567d1f6d4af438aa82808dab36775fa%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638019554176536036%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9PD2N6OTaX7jaypr64Bk5EhcMK9DiVHvdefUnici5tU%3D&reserved=0" data-auth="Verified" shash="mst9VBrLSKvyem9tYInkHXXX1DL5rUUfv6BYdTGIl/BxF+NOFX7LKJCN0DFp95k5kStAAFebqrdSWWxUVXNAz2+Vu1qNabvfhZCflJiIOLr2YwzhaVk7XPjvM/EYtjCpulwSs1AarQnV+HRQPvY24tv0g3LjvkQu0cHavKD5wz0=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1666358678563" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR></TBODY></TABLE> <P class="x_xxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-55587021858826853462022-10-21T10:04:00.001+01:002022-10-21T10:04:54.060+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 4<DIV class=elementToProof style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN><BR></DIV> <DIV lang=EN-GB style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV id=x_x_x_x_x_x_x_x_divRplyFwdMsg style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class="x_xxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x__MailOrigi><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.697in; BORDER-RIGHT: 0px; WIDTH: 2.531in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1666342959275" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 14.6pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom width=19></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">– update 4</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Hello,</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We have been advised that additional engineering resource has been allocated to the Shetland Island incident today, these engineers have been on site since early this morning.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Work remains ongoing to repair all of the affected fibres.</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Next update expected by 15:00 (UK Time) today.</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"></SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'>We apologies for any inconvenience this may be causing.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'></SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" data-auth="NotApplicable"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Ctom.anders%40bt.com%7C4a17cecbcd764b7cc52308dab342ef6e%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638019397314878772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=f9SrmkF0jCpgZFQFM0FxdpmyV5FUwUlLUQDuBIbhgEE%3D&reserved=0" data-auth="Verified" shash="xIrVF6O55mcMIkLm3reW4XYqv+3Awb9Tq5hp4Cl64ssFaJX6LoO3N7uscHiJbXXfa/tHqTK9sWvbZPOiGn7p4/9kInukqkF+MxS9ctNWfxIlmyKogAz9vjoueN78g60sVuQXMWRJgjT60GhQn8nyOeSHDYuBKBJb5jN4PQS9PyQ=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 466.2pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=622 colSpan=2> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.031in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1666342959276" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 4.8pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=6></TD></TR></TBODY></TABLE> <P class="x_xxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-51251421446750768582022-10-20T19:53:00.000+01:002022-10-20T19:54:21.030+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 3<DIV id=x_x_divRplyFwdMsg style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'><BR class=x_Apple-interchange-newline> </P> <DIV id=x_x_divRplyFwdMsg style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'><BR aria-hidden=true class=x_Apple-interchange-newline> </SPAN></P></DIV> <DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV id=x_x_x_x_x_x_x_divRplyFwdMsg style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_xxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; WHITE-SPACE: normal !important; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_x_xxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x_x_x_x__MailOriginal data-safelink="true"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; WHITE-SPACE: normal !important; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.697in; BORDER-RIGHT: 0px; WIDTH: 2.531in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WHITE-SPACE: normal !important; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; WHITE-SPACE: normal !important; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; WHITE-SPACE: normal !important; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; WHITE-SPACE: normal !important; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">–</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">update 3</SPAN></B></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Hello,</SPAN><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We have been advised that Broadband services have been seen to restore as of 15:47hrs today. This is a very much temporary solution which engineers are remaining at site to monitor. All other repair activities/actions remain in place with an estimated time of repair of Saturday 22nd October.</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Next update expected by 10am 21/10/22.</SPAN><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></SPAN></U></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A title="Original URL: http://www.btwholesale.com/. Click or tap if you trust this link." style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cchris.3.joyce%40bt.com%7Cf53b87db9a2d479b2d5208dab2cb1411%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638018882533425696%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l0duJYH1EtP%2Bx0ihi3bfUAFQ4T9CV5KH3jxBEOqTVN0%3D&reserved=0" rel="noopener noreferrer" target=_blank data-auth="Verified" shash="LWomk8vFoj8h9Q4pkBjh2bsmqmvwHbs6Icbpw9ZwPcHUPdPppilHrK1jaV7kkpVTBoBm5xMblpHTa01dYp0FbkJIh3BeS9M28vyew3icx/otXxxMT+NexqU2yAU9WCqIKM2+yfitm30uigqmoGV5KPOoEmO0rJ35JExEJ/NIhOQ=" originalsrc="http://www.btwholesale.com/" data-linkindex="0"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WHITE-SPACE: normal !important; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); WHITE-SPACE: normal !important; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR aria-hidden=true></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); WHITE-SPACE: normal !important; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR aria-hidden=true></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.031in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); WHITE-SPACE: normal !important; BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_x_xxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"></SPAN><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-62190705271976687662022-10-20T15:00:00.000+01:002022-10-20T15:02:58.709+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 2<DIV id=divRplyFwdMsg class=elementToProof style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir=ltr> <BR></DIV> <DIV lang=EN-GB style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV id=x_x_x_x_x_divRplyFwdMsg style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x_x__MailOriginal><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1666273634337" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">–</SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">update 2</SPAN></B></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Hello,</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Just to provide some clarification on the situation on the Shetland Island incident now that additional details have become a little clearer, it has been confirmed that it is not related to any planned works as previous advised.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>The cable has been damaged by a third-party and is impacting all services to the islands, Ethernet, OSEA, TV and fibre services are affected with impacts on copper.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Restoration work continues, with engineers on site. Service has been restored to some mobile cell sites, which has improved mobile coverage, however, until fully restored, both capacity and coverage will remain an issue.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Engineers are still working to divert services via other routes and looking to restore the link as soon as possible and we are still awaiting the Emergency Response Team vehicle that needs to be shipped from the mainland. Landlines continue to be largely unaffected.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>As you can appreciate, this is likely to be a challenging and complex recovery and we're not currently able to give a full timeline for restoration.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class="x_xxxxxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN-LEFT: 0cm; MARGIN-RIGHT: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We'll issue a further update as the recovery progresses.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" data-auth="NotApplicable"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cmichelle.ahmadi%40bt.com%7C198fa4dfdf9d42fa10d508dab2a17943%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638018703830734330%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=XRCAe21MbGZENgeVDPknJY1iB1PRPRu1fDDBgg82PT8%3D&reserved=0" data-auth="Verified" shash="HR7qidTWJGb8S6Kp7Is83rIK7Ia4yT+1AonNCPA0xi5dQaNOOw7QYM9oGMDGNeWbatqShH0iLS+RU9SM6rPgp2yJqYLBstZQmJFyRwB50sQ0Oc9KZQ5DF6Jc3R2NIWMZ9VH7yQqBZTALOrGG8Pyab++ZmwZ6uj98m2+bs9OACdU=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1666273634337" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_xxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-8251828633856220052022-10-20T12:45:00.000+01:002022-10-20T12:47:16.502+01:00Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 1<DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><BR class=Apple-interchange-newline> </SPAN></P></DIV> <DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV id=x_x_x_x_divRplyFwdMsg style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_x_xxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x_x_x__MailOriginal><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class="x_x_xxxxxxxxxxmsonormal x_elementToProof elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1666266226995" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; FONT-WEIGHT: bold; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: rgb(255,255,255); BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><B>–</B></SPAN><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; FONT-WEIGHT: bold; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">update 1</SPAN></B></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Hello,</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class="x_x_xelementtoproof elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We have an update on the<SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>major network event affecting the Shetland Isles.</SPAN></P> <P style="BOX-SIZING: border-box; BACKGROUND: white; WORD-SPACING: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; font-variant-ligatures: normal; font-variant-caps: normal; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xelementtoproof style="BOX-SIZING: border-box; FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; WORD-SPACING: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; font-variant-ligatures: normal; font-variant-caps: normal; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Engineers are now on site on the Shetland Islands ready to perform testing and ascertain if the current in-tact fibres are useable.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class=x_x_xelementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xelementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>The Emergency Response Team are in the process of collecting the ECC ( Emergency Control Centre ) vehicle to take it to Aberdeen, at which point it will take a Ferry at 17:00 (UK Time) over to the Shetland islands to assist with connectivity on the island.</SPAN></P> <P class=x_x_xelementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We will provide further u</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>pdate</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>s </SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>upon significant development</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>s</SPAN><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>.</SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We're sorry for any inconvenience</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></SPAN></U></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cmichelle.ahmadi%40bt.com%7C93b52758543344de64ce08dab2901f04%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638018629311682948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=luyD9bFv6mYjf7HFWWk5ZkWXhx31fdqWFkoQJ%2BkZNe0%3D&reserved=0" data-auth="Verified" shash="i5uO+803d/wGCmHASk/ayJigiFafit5Ib6wItUHeNiJtJgQPvCFIce6RzYf6MAB14q9LY76sieXO7H5+fuqdUN6PpLEa16H2wqkB21nIm8MkVWnvzx1PFHb/mseLyLmQbmjbvrxzfwtWIe9W61PoFlQuTfOdrrr8rE3YwPLgMC4=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1666266226996" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_x_xxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-29036826347195950192022-10-20T10:31:00.000+01:002022-10-20T10:32:48.198+01:00Major Network Incident affecting the Shetland Isles - HD395964<DIV class=elementToProof style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"> <BR></DIV> <DIV lang=EN-GB style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV id=x_x_divRplyFwdMsg style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_xmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x_x_x_x_x_x_x__MailOriginal><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></A></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class="x_xxxxxxxxxmsonormal elementToProof" style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1666258234836" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Major Network Incident</SPAN></B></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 18pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">HD395964</SPAN></B></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Hello,</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_elementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We need to make you aware that a</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> major network event has been declared affecting the Shetland Isles.</SPAN></P> <P style="BOX-SIZING: border-box; BACKGROUND: white; WORD-SPACING: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; font-variant-ligatures: normal; font-variant-caps: normal; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P style="BOX-SIZING: border-box; BACKGROUND: white; WORD-SPACING: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; font-variant-ligatures: normal; font-variant-caps: normal; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>The root cause of failure has been confirmed and is due to a sub-sea cable planned works carried out by a third-party provider.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><SPAN> </SPAN>Due to a break in a third-party subsea cable connecting Shetland with the Scottish mainland, some phone, broadband and mobile services are affected.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class=x_elementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_elementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Engineers are working to divert services via other routes as soon as possible and our external subsea provider is also looking to restore their link quickly.</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P class=x_elementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_elementtoproof style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Anyone who needs to call 999 should try their landline or their mobile, even if they don't have signal from their own mobile provider</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>.</SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>We will provide further u</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>pdate</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>s<SPAN> </SPAN></SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>upon significant development</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>s</SPAN><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(36,36,36); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>.</SPAN><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'></SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'> </SPAN></P> <P style="BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'>We're sorry for any inconvenience</SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'></SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Thanks,</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Michael Gauterin</SPAN></B></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>Director Service Operations</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BTWholesale Customer Service</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>T: +44800 783 5639 option one</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" data-auth="NotApplicable"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>W: <A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=05%7C01%7Cmichelle.ahmadi%40bt.com%7C7b1df8df415c42c3519708dab27da0ec%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638018549876540747%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TwLxeOG9k7PoyUekmOBJbqK4Xs%2F0sVegdlfU7OJkm6I%3D&reserved=0" data-auth="Verified" shash="dDRw1o/lxwbES4YgNnOTOHDSUQn83JrXI97oLRNBvLE5FsBYSHIkth427fVDHKVj0Z1CyWINsC+/vHfwHIvm+7Ztlzr3WprOl2gWwZWfuSki/97oiGuK/C7UtKGye2Z8QZIebXjSjCHizrzdNLqmg3/dVhrNQbur49TOEEpFQKY=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><U>www.btwholesale.com</U></SPAN></A></SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "BT Font", sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office:</SPAN><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">One Braham, Braham Street, London, E1 8EE</SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1666258234836" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-36964238911220061322021-11-29T11:27:00.000+00:002021-11-29T11:28:01.361+00:00Supplier Incident - INCIDENT - HD350974<BR class=Apple-interchange-newline> <TABLE class=x_x_MsoNormalTable style='FONT-SIZE: 14px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; WIDTH: 486pt; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-COLLAPSE: collapse; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); font-stretch: inherit; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1638185021359" data-imagetype="External"></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Supplier Incident</SPAN></B></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">INCIDENT - HD350974</SPAN></B><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN></B></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P><SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Good morning,</SPAN> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><BR></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Due to the impacts of Storm Arwen at the weekend we're facing higher than normal wait times when contacting Openreach. Openreach have been working tirelessly all weekend to restore services to as many people as possible in very difficult conditions but due to the scale of the storm we ask for your patience at this time. We're expecting a further update from Openreach later on today which we will share in due course.</SPAN></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><BR></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We apologise for any inconvenience this may cause.</SPAN></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Thanks</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Michael Gauterin</SPAN></B></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Director Service Operations</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BTWholesale Customer Service</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">T: 0800 783 5639 option one</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">E: <U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Web: </SPAN><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichael.conn%40bt.com%7Cf84a69afa56546c0dfc608d9ab6454d1%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637729269677978687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wZoSr%2B%2BChWwyPg47xhppNdPxA3jTB4MwrS%2BlCm6cs2s%3D&reserved=0" shash="DjkL0z/cDZcjsOWkkfD78RlIwOX7JqJDr9NYO4aLz9qJQd88VWm2FuN8t/kTydUi02OptKMa5ZX5nSplkHy/BTmh4dbr+Hb7mXDsNoucN5wMQRphOdpVatMhvfiqQzzsL3YiQvYWqhEC03AOEU+IXXR3n6tSWUrIT4wUygUoXbY=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><U>www.btwholesale.com</U></SPAN></A></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office: 81 Newgate St, LondonEC1A 7AJ</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1638185021359" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-71790155377396973582021-11-19T16:00:00.000+00:002021-11-19T16:02:13.946+00:00BT WHOLESALE CALL PLATFORMS - INCIDENT - HD349599 - SERVICE RESTORED<BR class=Apple-interchange-newline> <TABLE class=x_x_MsoNormalTable style='FONT-SIZE: 14px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; WIDTH: 486pt; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-COLLAPSE: collapse; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); font-stretch: inherit; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1637337536883" data-imagetype="External"></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BT WHOLESALE CALL PLATFORMS</SPAN></B></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">INCIDENT - HD349599</SPAN></B><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN>–<SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">SERVICE RESTORED</SPAN></SPAN></B></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P>Hello, <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <BR></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">We are pleased to tell you that the issue we were facing with our call platforms have now been resolved.</DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><BR></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">We thank you for your patience and apologise for any inconvenience that this may have caused you.</DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Thanks</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Michael Gauterin</SPAN></B></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Director Service Operations</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BTWholesale Customer Service</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">T: 0800 783 5639 option one</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">E: <U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Web: </SPAN><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichael.conn%40bt.com%7Cf84a69afa56546c0dfc608d9ab6454d1%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637729269677978687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wZoSr%2B%2BChWwyPg47xhppNdPxA3jTB4MwrS%2BlCm6cs2s%3D&reserved=0" shash="DjkL0z/cDZcjsOWkkfD78RlIwOX7JqJDr9NYO4aLz9qJQd88VWm2FuN8t/kTydUi02OptKMa5ZX5nSplkHy/BTmh4dbr+Hb7mXDsNoucN5wMQRphOdpVatMhvfiqQzzsL3YiQvYWqhEC03AOEU+IXXR3n6tSWUrIT4wUygUoXbY=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><U>www.btwholesale.com</U></SPAN></A></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office: 81 Newgate St, LondonEC1A 7AJ</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x_x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1637337536883" data-imagetype="External"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-27092835604469096452021-11-19T13:55:00.001+00:002021-11-19T13:55:35.314+00:00BT WHOLESALE CALL PLATFORMS - INCIDENT - HD349599 - UPDATE 1<DIV style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-stretch: inherit; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN><BR></DIV> <DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-stretch: inherit; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <DIV lang=EN-GB style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; overflow-wrap: break-word"> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 data-imagetype="External" loadstarttime="1637328463669"></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BT WHOLESALE CALL PLATFORMS</SPAN></B></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">INCIDENT - HD349599</SPAN></B><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><SPAN> </SPAN>–<SPAN> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">UPDATE 1</SPAN></SPAN></B></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Hello</SPAN></P> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Our support team are still working hard on the intermittent issues we have with our telephony platform, which you may see some delays in time to answer our inbound call streams.</SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Please use our E-chat routes as preferred method of contact for the areas that have an E-chat option</SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We apologise for any inconvenience caused. </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Next update in 2 hours</SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Thanks</SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Michael Gauterin</SPAN></B></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Director Service Operations</SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BTWholesale Customer Service</SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">T: 0800 783 5639 option one</SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">E: <U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U></SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Web: </SPAN><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichelle.ahmadi%40bt.com%7Cb3512177aa4c4be604fe08d9ab53e12f%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637729199065639645%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mSoXp%2Ba%2BcE3dnslp24g9vQjdQwvGOP%2BYYyl%2FaHWCJAs%3D&reserved=0"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><U>www.btwholesale.com</U></SPAN></A></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered Office: 81 Newgate St, LondonEC1A 7AJ</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.</SPAN><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><BR></SPAN><SPAN style="FONT-SIZE: 8pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: ; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 data-imagetype="External" loadstarttime="1637328463669"></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-30877709772021847812021-11-11T08:01:00.000+00:002021-11-11T08:05:24.852+00:00National Two Minutes Silence Thursday 11 November 2021 at 11:00 (UK Time)<DIV style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN><BR></DIV> <DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <DIV lang=EN-GB style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; overflow-wrap: break-word"> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; MARGIN: 0cm"><SPAN style="BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm"> </SPAN><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"></SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1636617565091" data-imagetype="External"></SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">NATIONAL 2 MINUTES SILENCE</SPAN></B></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 14pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Service Briefing</SPAN></B></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Tahoma, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(31,73,125); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></B><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Hello,</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Please be advised that BT will be observing a 2 minutes silence today at 11:00 (UK Time), in respect for remembrance day.</SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We would ask that you please try not to contact us around this time, if you are on a call or e-chat with us during this time please feel free to participate with us, you may be advised that you will be placed on hold while the agent participates.</SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">We're sorry if this causes you any trouble.</SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">If you've got any questions, ask us on +44800 7835639 option one, or at </SPAN><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(0,111,201); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#006fc9>broadband.eco.admin@bt.com</FONT></A></SPAN><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Tahoma, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BACKGROUND: white; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(0,111,201); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">.</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; BACKGROUND: white; MARGIN: 0cm"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">If you'd rather not receive any more of these emails then please click </SPAN><U><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(5,99,193); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">here</SPAN></U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Thanks,</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Michael Gauterin</SPAN></B><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Director Service Operations</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BTWholesale Customer Service</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">T: +44800 783 5639 option one</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'>E: </SPAN><U><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: blue; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></A></SPAN></U><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: 0px; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit'></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">Web: </SPAN><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichelle.ahmadi%40bt.com%7C6c5fbab2799f498d985408d9949e8552%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637704230839957060%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7ACctxxbocuo1Oh7kvYVFfNRH3KUVm51guu0Ct%2FI1rc%3D&reserved=0"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><U>www.btwholesale.com</U></SPAN></A></SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style='FONT-SIZE: 12pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1636617565091" data-imagetype="External"></SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_xxxxxxxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; VERTICAL-ALIGN: baseline; BACKGROUND: white; WORD-SPACING: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; font-variant-ligatures: normal; font-variant-caps: normal; text-decoration-style: initial; text-decoration-color: initial"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit", serif; BORDER-RIGHT: windowtext 1pt; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: windowtext 1pt; COLOR: rgb(33,33,33); PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; MARGIN: 0px; PADDING-RIGHT: 0cm; font-stretch: inherit'> </SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-31031593089494825662021-10-29T13:52:00.001+01:002021-10-29T13:52:39.420+01:00Call delivery Service failure - HD345755 - SERVICE RESTORED<DIV style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN><BR></DIV> <DIV style='FONT-SIZE: 14px; BORDER-TOP: 0px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); PADDING-BOTTOM: 0px; FONT-STYLE: normal; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; ORPHANS: 2; WIDOWS: 2; MARGIN: 0px; LETTER-SPACING: normal; PADDING-RIGHT: 0px; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'> <DIV lang=EN-GB style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; overflow-wrap: break-word"> <DIV class=x_WordSection1 style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x__MailOriginal></A></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1635511869377" data-imagetype="External"></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Service Failure </SPAN></B></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Incident - HD345755 - Service Restored</SPAN></B></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><STRONG><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></STRONG></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Hello,</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Tahoma, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(31,73,125); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We are pleased to advise that the issue we were facing issues with our call delivery platform has been</SPAN><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><SPAN> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">resolved.</SPAN></SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We will monitor the platform for the next 24 hours to ensure stability.</SPAN></P> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We are sorry for any inconvenience this may have caused you.</SPAN></P></DIV> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">If you'd rather not receive any more of these emails then please clic</SPAN><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">k<SPAN> </SPAN><U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">here</SPAN></U></SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Thanks</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Michael Gauterin</SPAN></B></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Director Service Operations</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">BTWholesale Customer Service</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">T: +44800 783 5639 option one</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">E:<SPAN> </SPAN></SPAN><U><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadb<SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">and.eco.admin@bt.com</SPAN></FONT></A></SPAN></U></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Web:<SPAN> </SPAN></SPAN><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichelle.ahmadi%40bt.com%7C663767d241ab40d43d9b08d99aacfdd1%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637710890038572499%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l8Co55fELk06iyJd6JUDFfDy%2BKfWfiSjfZb9OeIAdr8%3D&reserved=0"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><U><FONT color=#0066cc>www.btwholesale.com</FONT></U></SPAN></A></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 1pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1635511869377" data-imagetype="External"></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV></DIV></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-39367507315336868792021-10-29T11:54:00.000+01:002021-10-29T12:12:11.028+01:00Call Delivery Service Failure - HD345755 - UPDATE 2<BR class=Apple-interchange-newline> <TABLE class=x_x_MsoNormalTable style='FONT-SIZE: 14px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; WIDTH: 486pt; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-COLLAPSE: collapse; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR style="HEIGHT: 78.65pt"> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x_x__MailOriginal></A></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><IMG id=x_x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1635504833539" data-imagetype="External"></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Call Delivery</SPAN></B><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">Service Failure </SPAN></SPAN></B></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Incident - HD345755 –</SPAN></B><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">UPDATE 2</SPAN></SPAN></B></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><STRONG><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></STRONG></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Hello,</SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Please be advised we are still facing issues with our call delivery platform which is being investigated as a matter of urgency. This may be casing you delays in us answering your calls, for any contact routes that have an E-chat option please can you use that as the preferred method of contact.</SPAN></P> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We are sorry for any inconvenience this may be causing you.</SPAN></P> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We will provide a further update in 2 hours.</SPAN></P></DIV> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">If you'd rather not receive any more of these emails then please click<SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN><U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">here</SPAN></U></SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Thanks</SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Michael Gauterin</SPAN></B></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Director Service Operations</SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">BTWholesale Customer Service</SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">T: +44800 783 5639 option one</SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">E:<SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN><U><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadb<SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">and.eco.admin@bt.com</SPAN></FONT></A></SPAN></U></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Web:<SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> </SPAN></SPAN><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichelle.ahmadi%40bt.com%7Cb72fd2d3f3b64329258108d99ab9d281%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637710945178510860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dNfM%2BjNjxqcc%2BQ1vFYvMi22p79b%2Bw5s%2FLd8F%2BLL%2Bgxk%3D&reserved=0" shash="zZJ8GYRI7qi/Vlw/ST/i0Zh5kmz07SFG7xvm1em0nhjEMa27DD5FTPoDhywv7sQCoYs7IfweBVOXLynQ3kvDekJgC5wkIBqy4PjB9OoFOeIoVKZwEbd+S5zGm5rPNUwpVt+vYCQryWuw6AwrmHbxUB10XtbfzSM88Xaj4F4iSuM=" originalsrc="http://www.btwholesale.com/"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><U><FONT color=#0066cc>www.btwholesale.com</FONT></U></SPAN></A></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 1pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><IMG id=x_x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1635504833539" data-imagetype="External"></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-37226320299028003692021-10-29T09:51:00.000+01:002021-10-29T09:54:06.804+01:00Call Delivery Service Failure - HD345755 - UPDATE 1<BR class=Apple-interchange-newline> <TABLE class=x_MsoNormalTable style='FONT-SIZE: 14px; FONT-FAMILY: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; WIDTH: 486pt; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-COLLAPSE: collapse; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' cellSpacing=0 cellPadding=0 width=648 border=0> <TBODY> <TR style="HEIGHT: 78.65pt"> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=20><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" name=x_x_x__MailOriginal></A></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><IMG id=x__x0000_i1026 style="BORDER-TOP: 0px; HEIGHT: 0.7in; BORDER-RIGHT: 0px; WIDTH: 2.533in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 loadstarttime="1635496998780" data-imagetype="External"></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" vAlign=bottom></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; HEIGHT: 78.65pt; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" width=20></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Call Delivery</SPAN></B><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><SPAN> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">Service Failure </SPAN></SPAN></B></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm 0cm 8pt"><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Incident - HD345755 –</SPAN></B><B><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><SPAN> </SPAN><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">UPDATE 1</SPAN></SPAN></B></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><STRONG><SPAN style="FONT-SIZE: 16pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: rgb(82,20,180); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></STRONG></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Hello,</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Please be advised we are still facing issues with our call delivery platform which is being investigated as a matter of urgency. This may be casing you delays in us answering your calls, for any contact routes that have an E-chat option please can you use that as the preferred method of contact.</SPAN></P> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></DIV> <DIV style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We are sorry for any inconvenience this may be causing you.</SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_MsoNormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">We will provide a further update in 2 hours.</SPAN></P></DIV> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">If you'd rather not receive any more of these emails then please click<SPAN> </SPAN><U><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px">here</SPAN></U></SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Thanks</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><B><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Michael Gauterin</SPAN></B></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Director Service Operations</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">BTWholesale Customer Service</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"> </P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">T: +44800 783 5639 option one</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">E:<SPAN> </SPAN></SPAN><U><SPAN style="FONT-SIZE: 12pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: blue; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><FONT color=#0000ff>broadb<SPAN style="FONT-SIZE: 11pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">and.eco.admin@bt.com</SPAN></FONT></A></SPAN></U></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">Web:<SPAN> </SPAN></SPAN><A style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cmichelle.ahmadi%40bt.com%7C663767d241ab40d43d9b08d99aacfdd1%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637710890038572499%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l8Co55fELk06iyJd6JUDFfDy%2BKfWfiSjfZb9OeIAdr8%3D&reserved=0"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"><U><FONT color=#0066cc>www.btwholesale.com</FONT></U></SPAN></A></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">BT Wholesale is a world-class enabler of converged network solutions</SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt; border-image: initial"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt; border-image: initial" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: medium none; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: black; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR> <TR> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="FONT-SIZE: 1pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; MARGIN: 0cm"><SPAN style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: white; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px"><IMG id=x__x0000_i1025 style="BORDER-TOP: 0px; HEIGHT: 0.5in; BORDER-RIGHT: 0px; WIDTH: 2.033in; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 loadstarttime="1635496998781" data-imagetype="External"></SPAN></P></TD> <TD style="BORDER-TOP: medium none; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: medium none; PADDING-RIGHT: 0.75pt"></TD></TR></TBODY></TABLE> <P class=x_xxmsonormal style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="FONT-SIZE: 10pt; BORDER-TOP: 0px; FONT-FAMILY: inherit; BORDER-RIGHT: 0px; VERTICAL-ALIGN: baseline; BORDER-BOTTOM: 0px; COLOR: ; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; font-stretch: inherit"> </SPAN></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-29899123044470117142021-10-29T07:55:00.000+01:002021-10-29T07:56:15.021+01:00New Incident - Call delivery Service failure - HD345755<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: Calibri,Arial,Helvetica,sans-serif; COLOR: rgb(0,0,0)"><BR></DIV> <DIV> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: Calibri,Arial,Helvetica,sans-serif; COLOR: rgb(0,0,0)"> </DIV> <DIV><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN><SPAN></SPAN> <TABLE class=x_MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20><A name=x__MailOriginal></A></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><IMG id=x__x0000_i1025 alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67 data-imagetype="External"></SPAN><SPAN><SPAN></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><B><SPAN style='FONT-SIZE: 14pt; FONT-FAMILY: "Arial",sans-serif; COLOR: rgb(82,20,180)'>NEW</SPAN></B></SPAN><SPAN><B><SPAN style='FONT-SIZE: 14pt; FONT-FAMILY: "Arial",sans-serif; COLOR: rgb(31,73,125)'> I</SPAN></B></SPAN><SPAN><B><SPAN style='FONT-SIZE: 14pt; FONT-FAMILY: "Arial",sans-serif; COLOR: rgb(82,20,180)'>NCIDENT </SPAN></B></SPAN><SPAN><B><SPAN style='FONT-SIZE: 14pt; FONT-FAMILY: "Arial",sans-serif; COLOR: rgb(31,73,125)'>– </SPAN></B></SPAN><SPAN><B><SPAN style='FONT-SIZE: 16pt; FONT-FAMILY: "Arial",sans-serif; COLOR: rgb(82,20,180)'><SPAN> </SPAN>Service Failure HD345755</SPAN></B></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-SIZE: 16pt; FONT-FAMILY: "arial",sans-serif; COLOR: rgb(82,20,180); BACKGROUND-COLOR: transparent'><STRONG> </STRONG></SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Hello,</SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; COLOR: rgb(31,73,125)'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'><SPAN>We are currently facing issues with our call delivery platform which is being investigated as a matter of urgency, which may cause delays in answering calls, for any contact routes that have an Echat option please use that as the preferred method of contact.</SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN> <DIV><BR></DIV> <DIV> <BR></DIV> <DIV><SPAN style='FONT-SIZE: 12pt; FONT-FAMILY: "arial",sans-serif; COLOR: rgb(50,49,48); BACKGROUND-COLOR: transparent'>This is being investigated as high priority and we apologise for any inconvenience caused</SPAN></DIV> <DIV><BR></DIV> <DIV><SPAN style='FONT-SIZE: 12pt; FONT-FAMILY: "arial",sans-serif; COLOR: rgb(50,49,48); BACKGROUND-COLOR: transparent'> </SPAN><BR></DIV><SPAN style='FONT-SIZE: 12pt; FONT-FAMILY: "arial",sans-serif; COLOR: rgb(50,49,48); BACKGROUND-COLOR: transparent'>Next update in 2 hours</SPAN> <P></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'><BR></SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> <SPAN><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif'> </SPAN></SPAN></SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> <SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>If you'd rather not receive any more of these emails then please click </SPAN></SPAN><A><U><FONT color=#0000ff><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>here</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'></SPAN></SPAN></SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Thanks</SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Michael Gauterin </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Director Service Operations</SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>BTWholesale Customer Service </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Telephone: 0800 783 5639 option 1</SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN></SPAN><A><U><FONT color=#0000ff><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Web: </SPAN></SPAN><A href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=02%7C01%7Cmaureen.tattersall%40bt.com%7C43741b6c33bc4ee5a95108d85c6c34e1%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637360967127603800&sdata=fL5phUgf5jwVygww7WOvr9NyKkoiXaQMyq6JZKrSH5A%3D&reserved=0" shash="eBuGwh3uQdt6IEReVc+Q67FzuTRkl4cNsxmIPuK4+V4ibhPVhvcR/FfMthAGKIzLIzLs7TaMeVCpkNaT2fekmDnFs7ZfYTDlb8IyoOZcQTJW7rsIOdgRZRpMzIhT6zhE7Y6kMQ76q1Byh5ncY8nWiwaX65/u4IhSQQjZR0BjCUU=" originalsrc="http://www.btwholesale.com/"><U><FONT color=#0000ff><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>www.btwholesale.com</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Arial",sans-serif'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></SPAN></P><SPAN></SPAN> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'> </SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(240,240,240); BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(240,240,240); BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(247,247,247) 1pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" colSpan=2> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-SIZE: 1pt"> </SPAN></SPAN></P> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=x__x0000_i1026 border=0 alt=https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48 data-imagetype="External"></SPAN></SPAN><SPAN><SPAN style='FONT-FAMILY: "Calibri",sans-serif'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR></TBODY></TABLE><SPAN></SPAN> <P class=x_MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10pt"> </SPAN></P></DIV></DIV>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-8833304886538820712021-07-02T08:41:00.000+01:002021-07-02T08:42:52.132+01:00BT Call Platform - INCIDENT - HD322653 - SERVICE RESTORED<DIV id=divRplyFwdMsg style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial" dir=ltr> <DIV><BR class=Apple-interchange-newline> </DIV></DIV> <DIV style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"> <P class=MsoNormal style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm 0cm 0pt; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"><SPAN><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; COLOR: rgb(31,73,125)"> </SPAN></SPAN></P><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN> <TABLE class=MsoNormalTable style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WIDTH: 486pt; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-COLLAPSE: collapse; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal" cellSpacing=0 cellPadding=0 align=left border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 6.35pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; WIDTH: 460.25pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=614> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(31,73,125); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"><IMG id=_x0000_i1025 style="HEIGHT: 0.701in; WIDTH: 2.534in" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67>​</SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" vAlign=bottom><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=20><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: white 1pt solid; WIDTH: 6.35pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: white 1pt solid; WIDTH: 464.65pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><B><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 16pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(112,48,160); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">BT Call Platform</SPAN></B></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: rgb(112,48,160)'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><B><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 16pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(112,48,160); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">INCIDENT -</SPAN></B><SPAN style="COLOR: rgb(112,48,160)"><SPAN> </SPAN></SPAN></SPAN><SPAN><B><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 16pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(112,48,160); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">HD322653 - SERVICE RESTORED</SPAN></B></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; COLOR: black"> </SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif">Good morning</SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif"> </SPAN></SPAN></P> <P style="MARGIN-BOTTOM: 0px; MARGIN-TOP: 0px"><SPAN style="FONT-FAMILY: Arial, Helvetica, sans-serif">We are pleased to confirm that the issue with our call platform yesterday​ has been stable overnight and we have no further issues.</SPAN></P><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif"></SPAN></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif"> </SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">We're sorry if this caused</SPAN></SPAN><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">you any trouble. If you want to talk to us about this work,<SPAN> </SPAN></SPAN></SPAN><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Please<SPAN> </SPAN><SPAN style="COLOR: black">email us at </SPAN></SPAN></SPAN><A><U><FONT color=#0000ff><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">broadband.eco.admin@bt.com</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">.</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'> </SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">If you'd rather not receive any more of these emails then please click </SPAN></SPAN><SPAN><U><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(5,99,193); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">here</SPAN></U></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'> </SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Thanks,</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Michael Gauterin</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Director Service Operations</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">BTWholesale Customer Service</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Telephone: 0800 783 5639 option 1</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN></SPAN><A><U><FONT color=#0000ff><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">broadband.eco.admin@bt.com</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Web: </SPAN></SPAN><SPAN></SPAN><A href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cgulferaz.bashir%40bt.com%7Cecf849db58fe4f8bf61e08d93c5d89a2%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637607194701373996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6jYQwIpCRKjZeTTN%2BOZUBD%2BnuuPu39jf8%2FkZuWJ4XEE%3D&reserved=0"><U><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">www.btwholesale.com</SPAN></SPAN><SPAN></SPAN></U></A><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">BT Wholesale is a world-class enabler of converged network solutions</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(240,240,240); WIDTH: 6.35pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 464.65pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(240,240,240); WIDTH: 6.35pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(247,247,247) 1pt solid; WIDTH: 464.65pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 6.35pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 464.65pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 1pt; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: white; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"><IMG id=_x0000_i1026 style="HEIGHT: 0.5in; WIDTH: 2.027in" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48></SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR></TBODY></TABLE><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FLOAT: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; DISPLAY: inline !important; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px"></SPAN> <P class=xxxxxxxxmsonormal style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm 0cm 0pt; LETTER-SPACING: normal; TEXT-INDENT: 0px"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN></P></DIV> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-31248585927393975792021-07-01T09:16:00.000+01:002021-07-01T09:19:09.276+01:00BT Call Platform - INCIDENT - HD322653 - UPDATE 1<P class=MsoNormal style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm 0cm 0pt; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri, sans-serif; COLOR: rgb(31,73,125)"> </SPAN></SPAN></P><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN> <TABLE class=MsoNormalTable style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WIDTH: 486pt; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-COLLAPSE: collapse; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial" cellSpacing=0 cellPadding=0 align=left border=0> <TBODY> <TR> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 6.35pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; WIDTH: 460.25pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=614> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(31,73,125); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"><IMG id=_x0000_i1025 style="HEIGHT: 0.701in; WIDTH: 2.534in" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67>​</SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" vAlign=bottom><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(82,20,180) 1.5pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; WIDTH: 15pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=20><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: white 1pt solid; WIDTH: 6.35pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: white 1pt solid; WIDTH: 464.65pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt" rtenodeid="8"><SPAN><B><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 16pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(112,48,160); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">BT Call Platform</SPAN></B></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: rgb(112,48,160)'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><B><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 16pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(112,48,160); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">INCIDENT -</SPAN></B><SPAN style="COLOR: rgb(112,48,160)"><SPAN> </SPAN></SPAN></SPAN><SPAN><B><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 16pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(112,48,160); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">HD322653 - UPDATE 1</SPAN></B></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: rgb(112,48,160)'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; COLOR: black"> </SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif">Good morning</SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif"> </SPAN></SPAN></P> <P style="MARGIN-BOTTOM: 0px; MARGIN-TOP: 0px" rtenodeid="6"><SPAN style="FONT-FAMILY: Arial, Helvetica, sans-serif">We are pleased to confirm that the issue with our call platform has been identified and rectified by our support teams. We will be monitoring the platform for the next 24 hours to ensure stability.</SPAN></P> <P style="MARGIN-BOTTOM: 0px; MARGIN-TOP: 0px" rtenodeid="7"> </P> <P style="MARGIN-BOTTOM: 0px; MARGIN-TOP: 0px"><SPAN style="FONT-FAMILY: Arial, Helvetica, sans-serif">Next update 02/07/2021 at 9am</SPAN><BR></P><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif"></SPAN></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="FONT-FAMILY: Arial, sans-serif"> </SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">We're sorry if this causes</SPAN></SPAN><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: inherit, serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">you any trouble. If you want to talk to us about this work,<SPAN> </SPAN></SPAN></SPAN><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Please<SPAN> </SPAN><SPAN style="COLOR: black">email us at </SPAN></SPAN></SPAN><A><U><FONT color=#0000ff><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">broadband.eco.admin@bt.com</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">.</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'> </SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">If you'd rather not receive any more of these emails then please click </SPAN></SPAN><SPAN><U><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(5,99,193); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">here</SPAN></U></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'> </SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Thanks,</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Michael Gauterin</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Director Service Operations</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">BTWholesale Customer Service</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Telephone: 0800 783 5639 option 1</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN></SPAN><A><U><FONT color=#0000ff><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">broadband.eco.admin@bt.com</SPAN></SPAN><SPAN></SPAN></FONT></U></A><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">Web: </SPAN></SPAN><SPAN></SPAN><A href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cgulferaz.bashir%40bt.com%7Cecf849db58fe4f8bf61e08d93c5d89a2%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637607194701373996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6jYQwIpCRKjZeTTN%2BOZUBD%2BnuuPu39jf8%2FkZuWJ4XEE%3D&reserved=0"><U><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: rgb(0,102,204); PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">www.btwholesale.com</SPAN></SPAN><SPAN></SPAN></U></A><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">BT Wholesale is a world-class enabler of converged network solutions</SPAN></SPAN><SPAN><SPAN style='BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(240,240,240); WIDTH: 6.35pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 464.65pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(247,247,247) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(240,240,240); PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(240,240,240); WIDTH: 6.35pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(247,247,247) 1pt solid; WIDTH: 464.65pt; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(247,247,247) 1pt solid; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10pt; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt">This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(247,247,247) 1pt solid; BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(247,247,247); BORDER-BOTTOM: rgb(82,20,180) 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR> <TR> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 6.35pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(82,20,180) 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN></SPAN></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1pt solid; WIDTH: 464.65pt; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 1pt; FONT-FAMILY: inherit, serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: white; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"><IMG id=_x0000_i1026 style="HEIGHT: 0.5in; WIDTH: 2.027in" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48></SPAN></SPAN><SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI", sans-serif; COLOR: black'></SPAN></SPAN></P></TD> <TD style="BORDER-TOP: rgb(240,240,240); BORDER-RIGHT: rgb(82,20,180) 1.5pt solid; BACKGROUND: rgb(82,20,180); BORDER-BOTTOM: rgb(82,20,180) 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: rgb(240,240,240); PADDING-RIGHT: 0.75pt"><SPAN></SPAN></TD></TR></TBODY></TABLE><SPAN style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FLOAT: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; DISPLAY: inline !important; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"></SPAN> <P class=xxxxxxxxmsonormal style="FONT-SIZE: 16px; FONT-FAMILY: Calibri, Arial, Helvetica, sans-serif; BACKGROUND: white; WHITE-SPACE: normal; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(33,33,33); FONT-STYLE: normal; ORPHANS: 2; WIDOWS: 2; MARGIN: 0cm 0cm 0pt; LETTER-SPACING: normal; TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN><SPAN style="BORDER-LEFT-WIDTH: 1pt; FONT-SIZE: 10.5pt; FONT-FAMILY: Calibri, sans-serif; BORDER-RIGHT-WIDTH: 1pt; BORDER-TOP-COLOR: windowtext; BORDER-BOTTOM-WIDTH: 1pt; BORDER-LEFT-COLOR: windowtext; COLOR: black; PADDING-BOTTOM: 0cm; BORDER-BOTTOM-COLOR: windowtext; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-RIGHT-COLOR: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP-WIDTH: 1pt"> </SPAN></SPAN></P> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-70412726244526134142021-07-01T08:03:00.000+01:002021-07-01T08:04:46.061+01:00BT Call Platform - INCIDENT - HD322653 <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: #1f497d; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US'><?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: #1f497d; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US'><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A name=_MailOriginal><o:p><FONT color=#000000> </FONT></o:p></A></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: #1f497d; mso-fareast-language: EN-US'><o:p> </o:p></SPAN></SPAN></P> <TABLE class=MsoNormalTable style="WIDTH: 486pt; BACKGROUND: white; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-table-lspace: 2.25pt; mso-table-rspace: 2.25pt; mso-table-anchor-vertical: paragraph; mso-table-anchor-horizontal: column; mso-table-left: left; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 align=left border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #5214b4 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 6.35pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #5214b4 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #5214b4 1.5pt solid; BORDER-RIGHT: white 1.5pt solid; WIDTH: 460.25pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" width=614> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Calibri",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: #1f497d; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><IMG id=_x0000_i1025 style="HEIGHT: 0.701in; WIDTH: 2.534in" alt="A close up of a sign Description automatically generated" src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-indigo.png" width=243 height=67>​</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #5214b4 1.5pt solid; BORDER-RIGHT: white 1pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" vAlign=bottom><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #5214b4 1.5pt solid; BORDER-RIGHT: #5214b4 1.5pt solid; WIDTH: 15pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" width=20><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: white 1pt solid; WIDTH: 6.35pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #5214b4 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: white 1pt solid; WIDTH: 464.65pt; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 16pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: #7030a0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>BT Call Platform </SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: #7030a0'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 16pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: #7030a0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>INCIDENT -</SPAN></B><SPAN style="COLOR: #7030a0"> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 16pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: #7030a0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>HD322653 </SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: #7030a0'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: black'> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Arial",sans-serif'>Good morning <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Arial",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Arial",sans-serif'>We are currently experiencing issues with our inbound call platform affecting all our phone contact routes, this is being investigated as a matter of urgency with our support teams. <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Arial",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Arial",sans-serif'>We apologise for any inconvenience caused next update in 2 hours <o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>We're sorry if this causes</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit",serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>you any trouble. If you want to talk to us about this work, </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>Please <SPAN style="COLOR: black">email us at </SPAN></SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>.</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p> </o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>If you'd rather not receive any more of these emails then please click </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><U><SPAN style='BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: #0563c1; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>here</SPAN></U></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p> </o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>Thanks,</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>Michael Gauterin</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>Director Service Operations</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>BTWholesale Customer Service</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>Telephone: 0800 783 5639 option 1</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>Web: </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btwholesale.com%2F&data=04%7C01%7Cgulferaz.bashir%40bt.com%7Cecf849db58fe4f8bf61e08d93c5d89a2%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637607194701373996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6jYQwIpCRKjZeTTN%2BOZUBD%2BnuuPu39jf8%2FkZuWJ4XEE%3D&reserved=0" shash="XNBrj1xR1aNPOvBelOkpVrksQwVqx0yTChkmCubwZYk470V/WimdFePE94zr3BvWFTbAV3RgQ/TqkuNIaW7BhHjQTsS0qE2iqir4XWq2MOnnpzwRcwMo1X7u2Fx0blJKI7aSMDNZzqpz3jtk7ERcjN3vKx+OpSIhlAOCWxizKic=" originalsrc="http://www.btwholesale.com/"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: #0066cc; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>www.btwholesale.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>BT Wholesale is a world-class enabler of converged network solutions</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Segoe UI",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #5214b4 1.5pt solid; BACKGROUND: none transparent scroll repeat 0% 0%; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 2"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; WIDTH: 6.35pt; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #5214b4 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 464.65pt; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #5214b4 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; WIDTH: 6.35pt; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #5214b4 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #5214b4 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; WIDTH: 464.65pt; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #5214b4 1pt solid; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Arial",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #5214b4 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #5214b4 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 4; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #5214b4 1pt solid; WIDTH: 6.35pt; BACKGROUND: #5214b4; BORDER-BOTTOM: #5214b4 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #5214b4 1.5pt solid; PADDING-RIGHT: 0.75pt" width=8><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #5214b4 1pt solid; WIDTH: 464.65pt; BACKGROUND: #5214b4; BORDER-BOTTOM: #5214b4 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" width=620 colSpan=2> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 1pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "inherit",serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=xxxxxxxxmsonormal style="MARGIN: 0cm 0cm 0pt; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Calibri",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: white; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'><IMG id=_x0000_i1026 style="HEIGHT: 0.5in; WIDTH: 2.027in" border=0 src="https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png" width=195 height=48></SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #5214b4 1.5pt solid; BACKGROUND: #5214b4; BORDER-BOTTOM: #5214b4 1.5pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR></TBODY></TABLE> <P class=xxxxxxxxmsonormal style="BACKGROUND: white; WORD-SPACING: 0px; MARGIN: 0cm 0cm 0pt; ORPHANS: 2; WIDOWS: 2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10.5pt; BORDER-TOP: windowtext 1pt; FONT-FAMILY: "Calibri",sans-serif; BORDER-RIGHT: windowtext 1pt; BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; mso-border-alt: none windowtext 0cm'> </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN><SPAN style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Segoe UI",sans-serif; COLOR: black'><o:p></o:p></SPAN></P> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-27006138994697098032019-11-08T10:23:00.000+00:002019-11-08T10:25:42.167+00:00Remembrance - National Two Minutes Silence Sunday 10/11 and Monday 11/11 - HD175524<TABLE class=MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></P></TD> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><IMG id=_x0000_i1025 alt="bt wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/logo_big.gif" width=177 height=20><o:p></o:p></P></TD> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><B><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'> <o:p></o:p></SPAN></B></P></TD> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2></TD> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: white; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; MIN-HEIGHT: 50px; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #002060'>National </SPAN></B><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #1f497d'>2</SPAN></B><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #002060'> Minutes silence</SPAN></B><SPAN style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'><o:p></o:p></SPAN></P></TD> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 3.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 3.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><IMG id=_x0000_i1026 src="http://www.btwholesale.com/content/images/wires.jpg" width=205 height=98><o:p></o:p></P></TD> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD></TR> <TR style="mso-yfti-irow: 2"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; MIN-HEIGHT: 50px; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #002060'>NOTIFICATION</SPAN></B><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'><o:p></o:p></SPAN></B></P></TD></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>Hello,<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>BT will be observing a 2 minutes silence at 11am on both Sunday 10/11/2019 and Monday 11/11/2019, in respect for remembrance day. <SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: #1f497d; mso-fareast-language: EN-US; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi'><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>We would ask that you please try not to contact us around these times or if you are on a call or e-chat with us during this time please feel free to participate with us or please be advised that you will be placed on hold.<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt; mso-margin-top-alt: auto"> <o:p></o:p></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Thanks<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Michael Gauterin <o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Director Service Operations<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BTWholesale Customer Service <o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Telephone: 0800 783 5639 option 1<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A href="mailto:broadband.eco.admin@bt.com"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><U><FONT color=#0000ff>broadband.eco.admin@bt.com</FONT></U></SPAN></A><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'> <o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Web: </SPAN><A href="http://www.btwholesale.com/"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><U><FONT color=#0000ff>www.btwholesale.com</FONT></U></SPAN></A><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BT Wholesale is a world-class enabler of converged network solutions<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><BR><BR><BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"></SPAN><o:p></o:p></P></TD> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD></TR> <TR style="mso-yfti-irow: 4"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000<o:p></o:p></SPAN></P></TD> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD></TR> <TR style="mso-yfti-irow: 5"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #666666'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.<o:p></o:p></SPAN></P></TD> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD></TR> <TR style="mso-yfti-irow: 6; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><IMG id=_x0000_i1027 border=0 alt="BT Wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/BT_wholesale_logo_footer.gif" width=108 height=12><o:p></o:p></P></TD> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"> <o:p></o:p></P></TD></TR></TBODY></TABLE> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-8255415469181088062019-09-15T05:51:00.001+01:002019-09-15T05:51:57.015+01:0020CN & 21CN SYSTEMS - Planned Outage from 22:00hrs on Saturday 14th September 2019 until 04:00hrs on Sunday 15th September 2019 - HD157812 - Service Restored <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A name=_MailOriginal><?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT color=#000000> </FONT></o:p></A></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><o:p> </o:p></SPAN></P> <TABLE class=MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1025 alt="bt wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/logo_big.gif" width=178 height=20></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-fareast-language: EN-US"><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: white; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; MIN-HEIGHT: 50px; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; COLOR: #002060; mso-fareast-language: EN-US'>20CN & 21CN SYSTEMS</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066; mso-fareast-language: EN-US'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 3.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 3.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1026 alt=http://www.btwholesale.com/images/alarm_clock_sm.jpg src="http://www.btwholesale.com/images/alarm_clock_sm.jpg" width=204 height=98></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-fareast-language: EN-US"><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 2"><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; MIN-HEIGHT: 50px; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066; mso-fareast-language: EN-US'>Servic</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #002060; mso-fareast-language: EN-US'>e Restored</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066; mso-fareast-language: EN-US'><o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'>Hello,<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>You'll be pleased to know that we've finished working on </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>20CN & 21CN SYSTEMS.</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'>We're sorry if this caused you any trouble during this necessary outage.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>If you are still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>If this still doesn't work you can call us on 08007835639 option 1 or email us on </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>If you'd rather not receive any more emails from us then please click </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com?subject=Unsubscribe%20-%2021CN%20Systems"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0070c0; mso-fareast-language: EN-US'>here</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>.<SPAN style="COLOR: black"><o:p></o:p></SPAN></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>Thanks<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR></SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Michael Gauterin <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Director Service Operations<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>BT Wholesale Customer Service <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Telephone: 0800 783 5639 option 1<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Web: </SPAN></SPAN><A href="http://www.btwholesale.com/"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>www.btwholesale.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>BT Wholesale is a world-class enabler of converged network solutions</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'><BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"></SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 4"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; mso-fareast-language: EN-US'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 5"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #666666; mso-fareast-language: EN-US'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 6; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1pt solid; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1027 border=0 alt="BT Wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/BT_wholesale_logo_footer.gif" width=108 height=12></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-fareast-language: EN-US"><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR></TBODY></TABLE><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p> </o:p></P> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-75940260077863097332019-09-06T16:28:00.000+01:002019-09-06T16:29:08.444+01:0020CN & 21CN SYSTEMS - Planned Outage from 22:00hrs on Saturday 14th September 2019 until 04:00hrs on Sunday 15th September 2019 - HD157812<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A name=_MailOriginal><SPAN lang=EN-US style="mso-ansi-language: EN-US"><?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT color=#000000> </FONT></o:p></SPAN></A></P> <TABLE class=MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif; COLOR: black'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=_x0000_i1025 border=0 alt="bt wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/logo_big.gif" width=177 height=20><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'> <o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: white; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>20CN & 21CN Systems<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 3.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 3.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1026 border=0 src="http://www.btwholesale.com/images/alarm_clock_sm.jpg" width=203 height=98><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 2"><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>Planned Outage</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #1f497d'> </SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'><o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Hello,<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00hrs on Saturday 14th September 2019 until 04:00hrs on Sunday 15th September <SPAN style="mso-spacerun: yes"> </SPAN>2019 (We might need up to 12 hours in case we overrun)<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (.csv's) detailing end users impacted will also be unavailable.</SPAN><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"> </SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>If a Network Incident or Major Service Outage were to occur in the outage window you will be notified <SPAN style="COLOR: black">following the completion of the planned outage</SPAN><SPAN style="COLOR: #1f497d">.</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>We hope this doesn't cause you too much trouble. If you've got any questions, ask us on 0800 7835639 option 1, or </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0563c1'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>.<BR><BR>If you'd rather not receive any more of these emails then please click </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com?subject=Unsubscribe%20-%2021CN%20Systems"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0563c1'>here</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'> <BR><BR>Thanks<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Michael Gauterin <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Director Service Operations<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BTWholesale Customer Service <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Telephone: 0800 783 5639 option 1<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'> <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Web: </SPAN></SPAN><A href="http://www.btwholesale.com/"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>www.btwholesale.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BT Wholesale is a world-class enabler of converged network solutions<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'><BR></SPAN> <o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 4"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 5"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #666666'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 6; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=_x0000_i1027 border=0 alt="BT Wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/BT_wholesale_logo_footer.gif" width=108 height=12><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR></TBODY></TABLE> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN lang=EN-US style="FONT-SIZE: 10pt; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></SPAN></P><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-ansi-language: EN-US"><o:p> </o:p></SPAN></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-74778891854681600462019-08-18T07:08:00.000+01:002019-08-18T07:09:08.656+01:0020CN & 21CN SYSTEMS - Planned Outage from 22:00hrs on Saturday 17th August 2019 until 07:00hrs on Sunday 18th August 2019 - HD155738 - SERVICE RESTORED<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A name=_MailOriginal><?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT color=#000000> </FONT></o:p></A></P> <TABLE class=MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif; COLOR: black'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=_x0000_i1025 alt="bt wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/logo_big.gif" width=177 height=20><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'> <o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: white; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>20CN & 21CN Systems<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 3.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 3.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1026 src="http://www.btwholesale.com/images/alarm_clock_sm.jpg" width=204 height=98><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 2"><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>Planned Outage</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #1f497d'> – </SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Tahoma",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>Service Restored<o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Hello,<BR><BR>You`ll be pleased to know that we`ve finished working on 20cn & 21cn Systems.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works are now available. <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>We're sorry if this caused you any trouble during this necessary outage.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>If you are still having problems using this system then please clear your cache and cookies, close and re-open all internet browsers and try again. <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>If this still doesn`t work you can call us on 08007835639 option 1 or email us on</SPAN> </SPAN><A href="mailto:broadband.eco.admin@bt.com"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><U><FONT color=#0066cc>broadband.eco.admin@bt.com</FONT></U></SPAN></SPAN></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>.</SPAN><o:p></o:p></SPAN></P> <P class=MsoNoSpacing style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><o:p> </o:p></SPAN></P> <P class=MsoNoSpacing style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>If you`d rather not receive any more of these emails then please click</SPAN> </SPAN><A href="mailto:broadband.eco.admin@bt.com?subject=Unsubscribe%20-%2021CN%20Systems"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><U><FONT color=#0066cc>here</FONT></U></SPAN></SPAN></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN class=MsoHyperlink><U><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: blue'>.</SPAN></U></SPAN><U><SPAN style="COLOR: blue"><o:p></o:p></SPAN></U></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-spacerun: yes"> </SPAN><BR><BR>Thanks<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Michael Gauterin <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Director Service Operations<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BTWholesale Customer Service <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Telephone: 0800 783 5639 option 1<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="mailto:broadband.eco.admin@bt.com"><SPAN style="mso-bookmark: _MailOriginal"><U><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: blue'>broadband.eco.admin@bt.com</SPAN></U></SPAN></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'> <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Web: </SPAN></SPAN><A href="http://www.btwholesale.com/"><SPAN style="mso-bookmark: _MailOriginal"><U><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: blue'>www.btwholesale.com</SPAN></U></SPAN></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BT Wholesale is a world-class enabler of converged network solutions<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'><BR></SPAN> <o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 4"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 5"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #666666'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 6; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=_x0000_i1027 border=0 alt="BT Wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/BT_wholesale_logo_footer.gif" width=108 height=12><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR></TBODY></TABLE> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></SPAN></P><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p> </o:p></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-25361367553054584762019-08-11T05:38:00.000+01:002019-08-11T05:46:09.848+01:0020CN & 21CN SYSTEMS - Planned Outage from 22:00hrs on Saturday 10th August 2019 until 06:00hrs on Sunday 11th August 2019 - HD152381 - Service Restored <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A name=_MailOriginal><?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT color=#000000> </FONT></o:p></A></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><o:p> </o:p></SPAN></P> <TABLE class=MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1025 alt="bt wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/logo_big.gif" width=178 height=20></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-fareast-language: EN-US"><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: white; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; MIN-HEIGHT: 50px; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; COLOR: #002060; mso-fareast-language: EN-US'>20CN & 21CN SYSTEMS</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066; mso-fareast-language: EN-US'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 3.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 3.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1026 alt=http://www.btwholesale.com/images/alarm_clock_sm.jpg src="http://www.btwholesale.com/images/alarm_clock_sm.jpg" width=204 height=98></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-fareast-language: EN-US"><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 2"><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; MIN-HEIGHT: 50px; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066; mso-fareast-language: EN-US'>Servic</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #002060; mso-fareast-language: EN-US'>e Restored</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066; mso-fareast-language: EN-US'><o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'>Hello,<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>You'll be pleased to know that we've finished working on </SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 11pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>20CN & 21CN SYSTEMS.</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'>We're sorry if this caused you any trouble during this necessary outage.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>If you are still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>If this still doesn't work you can call us on 08007835639 option 1 or email us on </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>.<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>If you'd rather not receive any more emails from us then please click </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com?subject=Unsubscribe%20-%2021CN%20Systems"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0070c0; mso-fareast-language: EN-US'>here</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>.<SPAN style="COLOR: black"><o:p></o:p></SPAN></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR>Thanks<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><BR></SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Michael Gauterin <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Director Service Operations<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>BT Wholesale Customer Service <o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Telephone: 0800 783 5639 option 1<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>Web: </SPAN></SPAN><A href="http://www.btwholesale.com/"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>www.btwholesale.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'><o:p> </o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>BT Wholesale is a world-class enabler of converged network solutions</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'><BR><BR><BR><BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"></SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 4"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; mso-fareast-language: EN-US'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 5"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #666666; mso-fareast-language: EN-US'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 6; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1pt solid; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1027 border=0 alt="BT Wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/BT_wholesale_logo_footer.gif" width=108 height=12></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style="mso-fareast-language: EN-US"><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR></TBODY></TABLE><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p> </o:p></P> AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0tag:blogger.com,1999:blog-8642345324272940533.post-632578840033243892019-06-09T02:17:00.000+01:002019-06-09T02:25:03.435+01:00****SPAM:5.1**** 20CN & 21CN SYSTEMS - Planned Outage from 22:00hrs on Saturday 8th June 2019 until 06:00hrs on Sunday 9th June 2019 - HD129908 - Service restored <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><A name=_MailOriginal><?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT color=#000000> </FONT></o:p></A></P> <TABLE class=MsoNormalTable style="WIDTH: 486pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif; COLOR: black'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=_x0000_i1025 alt="bt wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/logo_big.gif" width=177 height=20><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 9.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" vAlign=bottom> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'> <o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1.5pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; WIDTH: 15pt; BORDER-BOTTOM: white 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" width=20> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 1"> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: white; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>20CN & 21CN Systems<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #cccccc 1pt solid; BORDER-RIGHT: #cccccc 1pt solid; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 3.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 3.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt" align=right><SPAN style="mso-bookmark: _MailOriginal"><IMG id=_x0000_i1026 src="http://www.btwholesale.com/images/alarm_clock_sm.jpg" width=204 height=98><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" rowSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 2"><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #cccccc 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #cccccc 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 11.25pt; BORDER-LEFT: #cccccc 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'>Planned Outage</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #1f497d'> – </SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000099'>SERVICE RESTORED</SPAN></B></SPAN><SPAN style="mso-bookmark: _MailOriginal"><B><SPAN style='FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: uppercase; COLOR: #000066'><o:p></o:p></SPAN></B></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 3"> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: white 1pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 18.75pt; PADDING-TOP: 15pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>Hello,<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>The work being done on our 20CN & 21CN systems has now completed.</SPAN><o:p></o:p></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-language: EN-US'>We hope this didn't <SPAN style="COLOR: black">cause you too much trouble. If you've got any questions, ask us on 0800 7835639 option 1, or </SPAN></SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0563c1; mso-fareast-language: EN-US'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'>.<BR><BR>If you'd rather not receive any more of these emails then please click </SPAN></SPAN><A href="mailto:broadband.eco.admin@bt.com?subject=Unsubscribe%20-%2021CN%20Systems"><U><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0563c1; mso-fareast-language: EN-US'>here</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; mso-fareast-language: EN-US'> <BR><BR></SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Thanks<o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Michael Gauterin <o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Director Service Operations<o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BTWholesale Customer Service <o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Telephone: 0800 783 5639 option 1<o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"></SPAN><A href="mailto:broadband.eco.admin@bt.com"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>broadband.eco.admin@bt.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'> <o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Web: </SPAN></SPAN><A href="http://www.btwholesale.com/"><U><FONT color=#0000ff><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif'>www.btwholesale.com</SPAN></SPAN><SPAN style="mso-bookmark: _MailOriginal"></SPAN></FONT></U></A><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></SPAN></P> <P style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>BT Wholesale is a world-class enabler of converged network solutions<o:p></o:p></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 12pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'><BR></SPAN> <o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: white 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: white 1pt solid; PADDING-RIGHT: 0.75pt; BACKGROUND-COLOR: transparent"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 4"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f7f7f7 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 11.25pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black'>British Telecommunications plc<BR>Registered Office: 81 Newgate St, LondonEC1A 7AJ<BR>Registered in England No: 1800000<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 5"> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #f0f0f0; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1.5pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f7f7f7 1pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 11.25pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f7f7f7 1pt solid; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-SIZE: 7.5pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #666666'>This electronic message contains information from British Telecommunications plc which may be privileged and confidential.<BR>The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.<o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #f7f7f7 1pt solid; BORDER-RIGHT: #99cc00 1.5pt solid; BACKGROUND: #f7f7f7; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> </SPAN><o:p></o:p></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR> <TR style="mso-yfti-irow: 6; mso-yfti-lastrow: yes"> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #99cc00 1pt solid; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt" colSpan=2> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'><IMG id=_x0000_i1027 border=0 alt="BT Wholesale" src="http://www.btwholesale.com/content/framework/skins/bt_wholesale/images/BT_wholesale_logo_footer.gif" width=108 height=12><o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <TD style="BORDER-TOP: #99cc00 1pt solid; BORDER-RIGHT: #99cc00 1pt solid; BACKGROUND: #99cc00; BORDER-BOTTOM: #99cc00 1pt solid; PADDING-BOTTOM: 7.5pt; PADDING-TOP: 7.5pt; PADDING-LEFT: 0.75pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0.75pt"> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="mso-bookmark: _MailOriginal"><SPAN style='FONT-FAMILY: "Calibri",sans-serif'> <o:p></o:p></SPAN></SPAN></P></TD><SPAN style="mso-bookmark: _MailOriginal"></SPAN></TR></TBODY></TABLE><SPAN style="mso-bookmark: _MailOriginal"></SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Calibri",sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi'><o:p> </o:p></SPAN></P>AAISPhttp://www.blogger.com/profile/11043947617761371071noreply@blogger.com0