AAISP BT Incident Reports & Planned Work

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue FINAL :

2012-01-31T19:28:00.001Z

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BT Wholesale - Broadband SERIOUS Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2748

Issue :

FINAL

Detected Date:

31/01/2012

Detected Time:

14:47

Start Date:

31/01/2012

Start Time:

14:43

Actual Clear Date:

31/01/2012

Actual Clear Time:

17:55

Incident Headline:

: ERX23 EDINBURGH4 : LOSS OF SERVICE

Incident Details:

On 31st Jan 2012, BT experienced some difficulties with a BBIP device in Edinburgh.

Closure Details:

Service has been restored as of 17:55; by completing: a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

Duration:

0 days 03 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 5 :

2012-01-31T18:21:00.001Z

BT Wholesale - Broadband SERIOUS Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2748

Issue :

Detected Date:

31/01/2012

Detected Time:

14:47

Start Date:

31/01/2012

Start Time:

14:43

Anticipated Clear Date:

31/01/2012

Anticipated Clear Time:

19:30

Next Update Date:

31/01/2012

Next Update Time:

19:30

Incident Headline:

: ERX23 EDINBURGH4 : LOSS OF SERVICE

Incident Details:

On 31st Jan 2012, BT experienced some difficulties with a BBIP device in Edinburgh.

The difficulty was as a result of faulty hardware which has been replaced

Progress Details:

The on-site engineer is completing further faulting with the support of the operational teams.

Dialling Codes Affected:

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 4 :

2012-01-31T17:27:00.000Z

BT Wholesale - Broadband SERIOUS Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2748

Issue :

Detected Date:

31/01/2012

Detected Time:

14:47

Start Date:

31/01/2012

Start Time:

14:43

Anticipated Clear Date:

31/01/2012

Anticipated Clear Time:

18:09

Next Update Date:

31/01/2012

Next Update Time:

18:09

Incident Headline:

: ERX23 EDINBURGH4 : LOSS OF SERVICE

Incident Details:

On 31st Jan 2012, BT experienced some difficulties with a BBIP device at Edinburgh. The fault was identified at 14:11 and was upgraded within BT to a SI at 16:45

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 3 :

2012-01-31T16:49:00.001Z

BT Wholesale - Broadband SERIOUS Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2748

Issue :

Detected Date:

31/01/2012

Detected Time:

14:47

Start Date:

31/01/2012

Start Time:

14:43

Anticipated Clear Date:

31/01/2012

Anticipated Clear Time:

17:39

Next Update Date:

31/01/2012

Next Update Time:

17:39

Incident Headline:

: ERX23 EDINBURGH4 : LOSS OF SERVICE

Incident Details:

On [31 - January - 2012], BT experienced some difficulties with an ERX23 at Edinburgh

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

Broadband Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 2 :

2012-01-31T15:38:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2748

Issue :

Detected Date:

31/01/2012

Detected Time:

14:47

Start Date:

31/01/2012

Start Time:

14:43

Anticipated Clear Date:

31/01/2012

Anticipated Clear Time:

16:29

Next Update Date:

31/01/2012

Next Update Time:

16:29

Incident Headline:

: ERX23 EDINBURGH4 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

Broadband Incident Report : : ERX23 EDINBURGH4 : PARTIAL LOSS OF SERVICE : Reference 2748 : Issue 1 :

2012-01-31T15:10:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2748

Issue :

Detected Date:

31/01/2012

Detected Time:

14:47

Start Date:

31/01/2012

Start Time:

14:43

Anticipated Clear Date:

31/01/2012

Anticipated Clear Time:

14:45

Next Update Date:

31/01/2012

Next Update Time:

16:02

Incident Headline:

: ERX23 EDINBURGH4 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Progress Details:

Service has been restored as of 14:45; by completing: a reboot of application.

Dialling Codes Affected:

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue FINAL :

2012-01-30T05:37:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

FINAL

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Actual Clear Date:

30/01/2012

Actual Clear Time:

05:19

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 05:19 by completing a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01264

Duration:

0 days 04 hours 43 minutes

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 6 :

2012-01-30T05:14:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Anticipated Clear Date:

30/01/2012

Anticipated Clear Time:

05:30

Next Update Date:

30/01/2012

Next Update Time:

06:00

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer has now arrived on site and will commence hardware change.

Dialling Codes Affected:

01264

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 5 :

2012-01-30T04:21:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Anticipated Clear Date:

30/01/2012

Anticipated Clear Time:

05:20

Next Update Date:

30/01/2012

Next Update Time:

05:20

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Spare hardware is onsite. Engineer en route to change out. Next update 05:20.

Dialling Codes Affected:

01264

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 4 :

2012-01-30T02:55:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Anticipated Clear Date:

30/01/2012

Anticipated Clear Time:

04:15

Next Update Date:

30/01/2012

Next Update Time:

04:20

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is awaiting delivery of spare hardware. As an interim measure service has been restored to some customers my moving services to another port.

Dialling Codes Affected:

01264

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 3 :

2012-01-30T02:38:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Anticipated Clear Date:

30/01/2012

Anticipated Clear Time:

04:00

Next Update Date:

30/01/2012

Next Update Time:

04:00

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer has now arrived on site and started initial diagnostics.

Dialling Codes Affected:

01264

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 2 :

2012-01-30T01:49:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Anticipated Clear Date:

30/01/2012

Anticipated Clear Time:

03:40

Next Update Date:

30/01/2012

Next Update Time:

02:40

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer is en route to site to investigate.

Dialling Codes Affected:

01264

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 1 :

2012-01-30T00:52:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2541

Issue :

Detected Date:

30/01/2012

Detected Time:

00:36

Start Date:

30/01/2012

Start Time:

00:36

Anticipated Clear Date:

30/01/2012

Anticipated Clear Time:

02:36

Next Update Date:

30/01/2012

Next Update Time:

01:40

Incident Headline:

: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Operational teams are carrying out initial remote diagnosis.

Dialling Codes Affected:

01264

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue FINAL :

2012-01-27T19:47:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

FINAL

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Actual Clear Date:

27/01/2012

Actual Clear Time:

18:28

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service fully restored at 18:28
BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01383

Duration:

0 days 04 hours 59 minutes

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 6 :

2012-01-27T18:29:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Anticipated Clear Date:

27/01/2012

Anticipated Clear Time:

20:40

Next Update Date:

27/01/2012

Next Update Time:

19:40

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Mux is now passing traffic . Awaiting restoration details and clear time . Next update will be at 19:40

Dialling Codes Affected:

01383

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 5 :

2012-01-27T17:41:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Anticipated Clear Date:

27/01/2012

Anticipated Clear Time:

19:40

Next Update Date:

27/01/2012

Next Update Time:

18:40

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing. Next update will be at 18:40

Dialling Codes Affected:

01383

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 4 :

2012-01-27T16:39:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Anticipated Clear Date:

27/01/2012

Anticipated Clear Time:

20:00

Next Update Date:

27/01/2012

Next Update Time:

17:30

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

01383

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 3 :

2012-01-27T15:37:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Anticipated Clear Date:

27/01/2012

Anticipated Clear Time:

20:00

Next Update Date:

27/01/2012

Next Update Time:

16:30

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

MSIP have done their checks but there are no obvious issues. Provisioning team now investigating. Next update will be at 16:30

Dialling Codes Affected:

01383

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 2 :

2012-01-27T14:35:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Anticipated Clear Date:

27/01/2012

Anticipated Clear Time:

15:30

Next Update Date:

27/01/2012

Next Update Time:

15:30

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Operational teams doing further testing.

Dialling Codes Affected:

01383

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 1 :

2012-01-27T13:37:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2425

Issue :

Detected Date:

27/01/2012

Detected Time:

13:29

Start Date:

27/01/2012

Start Time:

13:29

Anticipated Clear Date:

27/01/2012

Anticipated Clear Time:

15:29

Next Update Date:

27/01/2012

Next Update Time:

14:30

Incident Headline:

: ABERDOUR MUX 101 : DEGRADE OF SERVICE.

Incident Details:

Progress Details:

Operational teams are carrying out initial remote diagnostics.

Dialling Codes Affected:

01383

Broadband Incident Report : : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE : Reference 2254 : Issue FINAL :

2012-01-26T12:47:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

FINAL

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Actual Clear Date:

26/01/2012

Actual Clear Time:

11:40

Incident Headline:

: WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a degradation of Broadband Service.

Closure Details:

Service has been restored as of 11:40 by completing: a change of hardware and software upgrade. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01865

Duration:

0 days 09 hours 25 minutes

Broadband Incident Report : : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE : Reference 2254 : Issue 7 :

2012-01-26T11:20:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

13:45

Next Update Date:

26/01/2012

Next Update Time:

12:20

Incident Headline:

: WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

A change of hardware has not restored service. Engineer on site and operational teams are completing further investigations. Next update will be at 12:20

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE : Reference 2254 : Issue 6 :

2012-01-26T09:51:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

11:45

Next Update Date:

26/01/2012

Next Update Time:

10:45

Incident Headline:

: WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer has now arrived on site and is investigating. Next update will be at 10:45

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 5 :

2012-01-26T08:34:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

11:00

Next Update Date:

26/01/2012

Next Update Time:

10:15

Incident Headline:

: WHEATLEY MUX 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Replacement hardware required and has been ordered. Estimated time of arrival 09:30

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 4 :

2012-01-26T06:35:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

09:00

Next Update Date:

26/01/2012

Next Update Time:

08:30

Incident Headline:

: WHEATLEY MUX 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

An engineer has been tasked to site and new hardware ordered. Next update 08.30

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 3 :

2012-01-26T05:26:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

07:15

Next Update Date:

26/01/2012

Next Update Time:

06:30

Incident Headline:

: WHEATLEY MUX 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Replacement hardware required and has been ordered. Estimated time of arrival 06.10. Next update 06.30

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 2 :

2012-01-26T03:54:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

05:15

Next Update Date:

26/01/2012

Next Update Time:

05:15

Incident Headline:

: WHEATLEY MUX 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

An engineer has been tasked to site and new hardware ordered. Next update 05.15

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 1 :

2012-01-26T02:45:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2254

Issue :

Detected Date:

26/01/2012

Detected Time:

02:15

Start Date:

26/01/2012

Start Time:

02:15

Anticipated Clear Date:

26/01/2012

Anticipated Clear Time:

04:00

Next Update Date:

26/01/2012

Next Update Time:

04:00

Incident Headline:

: WHEATLEY MUX 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Operational teams are carrying out initial remote diagnostics. Next update 04.00

Dialling Codes Affected:

01865

Broadband Incident Report : : WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE : Reference 2213 : Issue FINAL :

2012-01-25T17:10:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2213

Issue :

FINAL

Detected Date:

25/01/2012

Detected Time:

14:12

Start Date:

25/01/2012

Start Time:

14:12

Actual Clear Date:

25/01/2012

Actual Clear Time:

16:37

Incident Headline:

: WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service was automatically restored at 16:37
BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01865

Duration:

0 days 02 hours 25 minutes

Broadband Incident Report : : WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE : Reference 2213 : Issue 3 :

2012-01-25T16:51:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2213

Issue :

Detected Date:

25/01/2012

Detected Time:

14:12

Start Date:

25/01/2012

Start Time:

14:12

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

19:00

Next Update Date:

25/01/2012

Next Update Time:

19:00

Incident Headline:

: WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing.next update will be at18:00

Dialling Codes Affected:

01865

Broadband Incident Report : WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE : Reference 2213 : Issue 2 :

2012-01-25T15:19:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2213

Issue :

Detected Date:

25/01/2012

Detected Time:

14:12

Start Date:

25/01/2012

Start Time:

14:12

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

17:15

Next Update Date:

25/01/2012

Next Update Time:

17:00

Incident Headline:

WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing. Next update will be at 17.00.

Dialling Codes Affected:

01865

Broadband Incident Report : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 2218 : Issue FINAL :

2012-01-25T15:04:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2218

Issue :

FINAL

Detected Date:

25/01/2012

Detected Time:

14:26

Start Date:

25/01/2012

Start Time:

14:26

Actual Clear Date:

25/01/2012

Actual Clear Time:

14:47

Incident Headline:

INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 14.47; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01309	01340	01343	01408	01463
01470	01540	01571	01852

Duration:

0 days 00 hours 21 minutes

Broadband Incident Report : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 2218 : Issue 1 :

2012-01-25T14:47:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2218

Issue :

Detected Date:

25/01/2012

Detected Time:

14:26

Start Date:

25/01/2012

Start Time:

14:26

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

16:26

Next Update Date:

25/01/2012

Next Update Time:

16:00

Incident Headline:

INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE

Incident Details:

Progress Details:

Operational teams are carrying out initial remote diagnostics. Next update will be at 16.00.

Dialling Codes Affected:

01309	01340	01343	01408	01463
01470	01540	01571	01852

Broadband Incident Report : WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE : Reference 2213 : Issue 1 :

2012-01-25T14:26:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2213

Issue :

Detected Date:

25/01/2012

Detected Time:

14:12

Start Date:

25/01/2012

Start Time:

14:12

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

16:12

Next Update Date:

25/01/2012

Next Update Time:

15:30

Incident Headline:

WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE

Incident Details:

Progress Details:

Operational teams are carrying out initial remote diagnostics. Next update will be at 15.30.

Dialling Codes Affected:

01865

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 2179 : Issue FINAL :

2012-01-25T11:42:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2179

Issue :

FINAL

Detected Date:

25/01/2012

Detected Time:

09:22

Start Date:

25/01/2012

Start Time:

09:22

Actual Clear Date:

25/01/2012

Actual Clear Time:

10:43

Incident Headline:

: READING NODE 05211 : PARTIAL DEGRADED SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 10:43 ; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01491

01628

Duration:

0 days 01 hours 21 minutes

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 2179 : Issue 2 :

2012-01-25T10:26:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2179

Issue :

Detected Date:

25/01/2012

Detected Time:

09:22

Start Date:

25/01/2012

Start Time:

09:22

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

12:00

Next Update Date:

25/01/2012

Next Update Time:

11:30

Incident Headline:

: READING NODE 05211 : PARTIAL DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Re-routes are being performed where possible. An engineer has arrived onsite.

Dialling Codes Affected:

01491

01628

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 2179 : Issue 1 :

2012-01-25T09:35:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2179

Issue :

Detected Date:

25/01/2012

Detected Time:

09:22

Start Date:

25/01/2012

Start Time:

09:22

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

11:22

Next Update Date:

25/01/2012

Next Update Time:

10:30

Incident Headline:

: READING NODE 05211 : PARTIAL DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Completing initial diagnostics. Next update will be at 10:30.

Dialling Codes Affected:

01491

01628

Broadband Incident Report : : HEXHAM NODE 03005 : PARTIAL LOSS OF SERVICE : Reference 2170 : Issue FINAL :

2012-01-25T08:28:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2170

Issue :

FINAL

Detected Date:

25/01/2012

Detected Time:

07:55

Start Date:

25/01/2012

Start Time:

07:55

Actual Clear Date:

25/01/2012

Actual Clear Time:

08:05

Incident Headline:

: HEXHAM NODE 03005 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 08:05 by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01434

019122

019124

019126

Duration:

0 days 00 hours 10 minutes

Broadband Incident Report : : HEXHAM NODE 03005 : PARTIAL LOSS OF SERVICE : Reference 2170 : Issue 1 :

2012-01-25T08:10:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2170

Issue :

Detected Date:

25/01/2012

Detected Time:

07:55

Start Date:

25/01/2012

Start Time:

07:55

Anticipated Clear Date:

25/01/2012

Anticipated Clear Time:

09:55

Next Update Date:

25/01/2012

Next Update Time:

09:05

Incident Headline:

: HEXHAM NODE 03005 : PARTIAL LOSS OF SERVICE

Incident Details:

Progress Details:

Completing initial diagnostics. Next update will be at 09:05

Dialling Codes Affected:

01434

019122

019124

019126

Broadband Incident Report : : ILFORD NODE 8 : LOSS OF SERVICE : Reference 2135 : Issue 1 :

2012-01-24T15:02:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2135

Issue :

Detected Date:

24/01/2012

Detected Time:

14:31

Start Date:

24/01/2012

Start Time:

14:31

Anticipated Clear Date:

24/01/2012

Anticipated Clear Time:

14:35

Next Update Date:

24/01/2012

Next Update Time:

15:00

Incident Headline:

: ILFORD NODE 8 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Progress Details:

Service has been restored as of 14:35; by completing: a reseat of hardware.

Dialling Codes Affected:

01206	01227	01245	01255	01359
01362	01449	01473	01474	01485
01493	01502	01508	01553	01603
01621	01634	01692	01702	01787
01795	01842	01843	01883	01920
01953	01992	0203272	0207321	0207484
0207747	0207839	0207925	0207930	0207976
0208801	0208808	0208880	LLCL0	LLLS0
0208808	0208880

Broadband Incident Report : : ILFORD NODE 8 : PARTIAL LOSS OF SERVICE : Reference 2116 : Issue FINAL :

2012-01-24T14:52:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2116

Issue :

FINAL

Detected Date:

24/01/2012

Detected Time:

13:09

Start Date:

24/01/2012

Start Time:

13:09

Actual Clear Date:

24/01/2012

Actual Clear Time:

14:35

Incident Headline:

: ILFORD NODE 8 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 14:35; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01206	01227	01255	01359	01362
01473	01474	01493	01502	01508
01603	01692	01702	01795	01842
01843	01953	01992	LLCL0	LLLS0
01953	01992

Duration:

0 days 01 hours 26 minutes

Broadband Incident Report : : ILFORD NODE 8 : PARTIAL LOSS OF SERVICE : Reference 2116 : Issue 2 :

2012-01-24T14:11:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2116

Issue :

Detected Date:

24/01/2012

Detected Time:

13:09

Start Date:

24/01/2012

Start Time:

13:09

Anticipated Clear Date:

24/01/2012

Anticipated Clear Time:

15:09

Next Update Date:

24/01/2012

Next Update Time:

15:00

Incident Headline:

: ILFORD NODE 8 : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer has been tasked to site. Estimated time of arrival 14:15.

Dialling Codes Affected:

01206	01227	01255	01359	01362
01473	01474	01493	01502	01508
01603	01692	01702	01795	01842
01843	01953	01992	LLCL0	LLLS0
01953	01992

Broadband Incident Report : : ##### EDGE ROUTE SWITCH 11 ILFORD 4 : PARTIAL LOSS OF SERVICE : Reference 2116 : Issue 1 :

2012-01-24T13:29:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2116

Issue :

Detected Date:

24/01/2012

Detected Time:

13:09

Start Date:

24/01/2012

Start Time:

13:09

Anticipated Clear Date:

24/01/2012

Anticipated Clear Time:

15:09

Next Update Date:

24/01/2012

Next Update Time:

14:15

Incident Headline:

: ##### EDGE ROUTE SWITCH 11 ILFORD 4 : PARTIAL LOSS OF SERVICE

Incident Details:

Progress Details:

Operational teams are carrying out initial remote diagnostics.

Dialling Codes Affected:

Broadband Incident Report : : BIRMINGHAM ERS 6-8 : PARTIAL LOSS OF SERVICE ( OVERRUNNING PW 181484 ) : Reference 2046 : Issue FINAL :

2012-01-24T09:02:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2046

Issue :

FINAL

Detected Date:

24/01/2012

Detected Time:

07:20

Start Date:

24/01/2012

Start Time:

06:00

Actual Clear Date:

24/01/2012

Actual Clear Time:

08:40

Incident Headline:

: BIRMINGHAM ERS 6-8 : PARTIAL LOSS OF SERVICE ( OVERRUNNING PW 181484 )

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 08:40 by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

Duration:

0 days 02 hours 40 minutes

Broadband Incident Report : : BIRMINGHAM ERS 6-8 : PARTIAL LOSS OF SERVICE ( OVERRUNNING PW 181484 ) : Reference 2046 : Issue 1 :

2012-01-24T08:04:00.001Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

2046

Issue :

Detected Date:

24/01/2012

Detected Time:

07:20

Start Date:

24/01/2012

Start Time:

06:00

Anticipated Clear Date:

24/01/2012

Anticipated Clear Time:

09:30

Next Update Date:

24/01/2012

Next Update Time:

08:45

Incident Headline:

: BIRMINGHAM ERS 6-8 : PARTIAL LOSS OF SERVICE ( OVERRUNNING PW 181484 )

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Third line support are dealing with the overrunning migration of customers from the 20cn to 21cn network. ERS 6 has been restored. Work ongoing to restore 7 and 8. Next update will be at 08:45.

Dialling Codes Affected:

Broadband Incident Report : : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE : Reference 1820 : Issue FINAL :

2012-01-20T22:47:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

1820

Issue :

FINAL

Detected Date:

20/01/2012

Detected Time:

22:28

Start Date:

20/01/2012

Start Time:

22:27

Actual Clear Date:

20/01/2012

Actual Clear Time:

22:35

Incident Headline:

: WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 22.35; by completing: a reseat of hardware. Spare card ordered as a precaution BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01886

01905

Duration:

0 days 00 hours 08 minutes

Broadband Incident Report : : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE : Reference 1820 : Issue 1 :

2012-01-20T22:38:00.000Z

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

1820

Issue :

Detected Date:

20/01/2012

Detected Time:

22:28

Start Date:

20/01/2012

Start Time:

22:27

Anticipated Clear Date:

21/01/2012

Anticipated Clear Time:

02:28

Next Update Date:

20/01/2012

Next Update Time:

23:30

Incident Headline:

: WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE

Incident Details:

Progress Details:

Engineer is now on site investigating card failure

Dialling Codes Affected:

01886

01905