Sunday, December 30, 2012

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 44882 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44882   Issue : INITIAL/FINAL  
  Detected Date: 30/12/2012   Detected Time: 17:35  
  Start Date: 30/12/2012   Start Time: 17:35  
  Actual Clear Date: 30/12/2012   Actual Clear Time: 17:36  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 17:36 by completing: a hardware reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
011420121230121450123601275
01308013260138401386014120
01412201480014840148901564
01618701633016560178901795
0180301882019080192501994
0239275LLCL0LLCM0LLMY0LLNE0
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Saturday, December 29, 2012

Broadband Incident Report : : BATH NODE 11005 : PARTIAL DEGRADED SERVICE : Reference 44836 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44836   Issue : FINAL  
  Detected Date: 29/12/2012   Detected Time: 16:16  
  Start Date: 29/12/2012   Start Time: 16:10  
  Actual Clear Date: 29/12/2012   Actual Clear Time: 16:32  
     
  Incident Headline: : BATH NODE 11005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:32 by completing a hardware reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117901225012490138001458
017610193401380
 
  Duration: 0 days 00 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATH NODE 11005 : PARTIAL DEGRADED SERVICE : Reference 44836 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44836   Issue : 2  
  Detected Date: 29/12/2012   Detected Time: 16:16  
  Start Date: 29/12/2012   Start Time: 16:10  
  Anticipated Clear Date: 29/12/2012   Anticipated Clear Time: 18:10  
  Next Update Date: 29/12/2012   Next Update Time: 17:30  
     
  Incident Headline: : BATH NODE 11005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card reset completed at 16:32. Equipment is being monitored for 30 minutes to confirm issue has been resolved.
 
  Dialling Codes Affected:
0117901225012490138001458
017610193401380
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATH NODE 11005 : PARTIAL DEGRADED SERVICE : Reference 44836 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44836   Issue : 1  
  Detected Date: 29/12/2012   Detected Time: 16:16  
  Start Date: 29/12/2012   Start Time: 16:10  
  Anticipated Clear Date: 29/12/2012   Anticipated Clear Time: 18:10  
  Next Update Date: 29/12/2012   Next Update Time: 17:20  
     
  Incident Headline: : BATH NODE 11005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0117901225012490138001458
017610193401380
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 9223 : PARTIAL LOSS OF SERVICE : Reference 44829 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44829   Issue : FINAL  
  Detected Date: 29/12/2012   Detected Time: 13:46  
  Start Date: 29/12/2012   Start Time: 13:38  
  Actual Clear Date: 29/12/2012   Actual Clear Time: 15:23  
     
  Incident Headline: : ILFORD NODE 9223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:23 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601277013220135901371
0147401493015020170201795
018420195301702
 
  Duration: 0 days 01 hours 45 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 9223 : PARTIAL LOSS OF SERVICE : Reference 44829 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44829   Issue : 2  
  Detected Date: 29/12/2012   Detected Time: 13:46  
  Start Date: 29/12/2012   Start Time: 13:38  
  Anticipated Clear Date: 29/12/2012   Anticipated Clear Time: 15:45  
  Next Update Date: 29/12/2012   Next Update Time: 16:00  
     
  Incident Headline: : ILFORD NODE 9223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is en route to site, ETA 15:15. Spare card identified onsite. Next update 16:00.  
  Dialling Codes Affected:
0120601277013220135901371
0147401493015020170201795
018420195301702
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 9223 : PARTIAL LOSS OF SERVICE : Reference 44829 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44829   Issue : 1  
  Detected Date: 29/12/2012   Detected Time: 13:46  
  Start Date: 29/12/2012   Start Time: 13:38  
  Anticipated Clear Date: 29/12/2012   Anticipated Clear Time: 15:38  
  Next Update Date: 29/12/2012   Next Update Time: 14:49  
     
  Incident Headline: : ILFORD NODE 9223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0120601277013220135901371
0147401493015020170201795
018420195301702
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 28, 2012

Broadband Incident Report : : BURTON NODE 02014 : PARTIAL DEGRADED SERVICE : Reference 44789 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44789   Issue : FINAL  
  Detected Date: 28/12/2012   Detected Time: 23:00  
  Start Date: 28/12/2012   Start Time: 23:00  
  Actual Clear Date: 28/12/2012   Actual Clear Time: 23:04  
     
  Incident Headline: : BURTON NODE 02014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 23:04 after a remote reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01283015090153001827LLEM0
01283015090153001827
 
  Duration: 0 days 00 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURTON NODE 02014 : PARTIAL DEGRADED SERVICE : Reference 44789 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44789   Issue : 1  
  Detected Date: 28/12/2012   Detected Time: 23:00  
  Start Date: 28/12/2012   Start Time: 23:00  
  Anticipated Clear Date: 29/12/2012   Anticipated Clear Time: 01:00  
  Next Update Date: 29/12/2012   Next Update Time: 00:15  
     
  Incident Headline: : BURTON NODE 02014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 00:15.

 
  Dialling Codes Affected:
01283015090153001827LLEM0
01283015090153001827
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 44766 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44766   Issue : FINAL  
  Detected Date: 28/12/2012   Detected Time: 16:17  
  Start Date: 28/12/2012   Start Time: 16:13  
  Actual Clear Date: 28/12/2012   Actual Clear Time: 16:26  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 16:26 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01307013340138201674LLES0
01307013340138201674
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 44766 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44766   Issue : 1  
  Detected Date: 28/12/2012   Detected Time: 16:17  
  Start Date: 28/12/2012   Start Time: 16:13  
  Anticipated Clear Date: 28/12/2012   Anticipated Clear Time: 18:13  
  Next Update Date: 28/12/2012   Next Update Time: 17:30  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01307013340138201674LLES0
01307013340138201674
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 26, 2012

Broadband Incident Report : WREXHAM - NODE 13008 : DEGRADED SERVICE : Reference 44621 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44621   Issue : FINAL  
  Detected Date: 26/12/2012   Detected Time: 21:18  
  Start Date: 26/12/2012   Start Time: 21:18  
  Actual Clear Date: 26/12/2012   Actual Clear Time: 22:55  
     
  Incident Headline: WREXHAM - NODE 13008 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 22:55 after a dirty filter has been cleaned and a card has been reseated at Wrexham. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0197851978
 
  Duration: 0 days 01 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WREXHAM - NODE 13008 : DEGRADED SERVICE : Reference 44621 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44621   Issue : 2  
  Detected Date: 26/12/2012   Detected Time: 21:18  
  Start Date: 26/12/2012   Start Time: 21:18  
  Anticipated Clear Date: 27/12/2012   Anticipated Clear Time: 01:24  
  Next Update Date: 27/12/2012   Next Update Time: 00:30  
     
  Incident Headline: WREXHAM - NODE 13008 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: The engineer is enroute to site for investigation, his expected time of arrival is unknown at present. Next update will be at 00:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0197851978
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.