| BT Wholesale - 21CN SERIOUS Incident Report | ||||||
| Please read the following incident report as it could have an impact on some of your end users and/or services | ||||||
| BT Incident Reference: | 9600 | Issue : | 2 | |||
| Detected DATE: | 30/03/2012 | Detected TIME: | 11:33 | |||
| START DATE: | 30/03/2012 | START TIME: | 11:07 | |||
| Anticipated CLEAR DATE: | 30/03/2012 | Anticipated CLEAR TIME: | 13:30 | |||
| Next Update Date: | 30/03/2012 | Next Update Time: | 13:30 | |||
| Incident Headline: | 21CN WBC : FARADAY : LOSS OF SERVICE | |||||
| Incident Details: | Some of your 21CN services may have been affected. | |||||
| Progress Details: | A technical conference call has been established, a BT Operate engineer has been tasked to site (Estimated time of arrival 12:10) and technical support & vendor support has been engaged. | |||||
| Services Type & Count : | Handover Service 2 WBMC Shared Host Link 2 WBMC Shared Service 1 | |||||
These are the messages we get from BT and other sources indicating Major Service Outages within the BT Network. They tend to be focused on particular exchanges and an incident will result in a series of messages as the fault is reported, updated and fixed. Also messages with PEW in the title are Planned Engineer Work.
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