Broadband Incident Report : DOCKLANDS ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12224 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12224		Issue :	1
	Detected Date:	19/05/2007		Detected Time:	16:29
	Start Date:	19/05/2007		Start Time:	16:29
	Anticipated Clear Date:	19/05/2007		Anticipated Clear Time:	16:34
	Incident Headline:	DOCKLANDS ATM NODE 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01394 01707 01708 01992 0203022 0203069 0203074 0203076 0203077 0203116 0203119 0203122 0203155 0203177 0203204 0203208 0203211 0203213 0203217 0203221 0203222 0203225 0203230 0203246 0203247 0203248 0203259 0203262 0203263 0203267 0207001 0207005 0207012 0207021 0207033 0207052 0207055 0207059 0207062 0207064 0207068 0207089 0207091 0207092 0207093 0207095 0207168 0207207 0207222 0207224 0207225 0207226 0207231 0207232 0207233 0207234 0207235 0207237 0207240 0207241 0207242 0207245 0207247 0207249 0207251 0207252 0207253 0207254 0207255 0207256 0207259 0207261 0207263 0207265 0207267 0207272 0207274 0207275 0207277 0207278 0207281 0207284 0207287 0207288 0207323 0207326 0207336 0207346 0207354 0207355 0207357 0207358 0207359 0207366 0207367 0207374 0207375 0207377 0207378 0207379 0207380 0207383 0207387 0207388 0207392 0207394 0207401 0207403 0207404 0207405 0207407 0207409 0207419 0207423 0207424 0207426 0207428 0207430 0207434 0207436 0207437 0207439 0207449 0207450 0207469 0207473 0207474 0207476 0207480 0207481 0207482 0207483 0207485 0207486 0207487 0207488 0207490 0207491 0207493 0207494 0207495 0207496 0207498 0207499 0207501 0207503 0207510 0207511 0207513 0207515 0207517 0207519 0207520 0207531 0207536 0207537 0207538 0207539 0207549 0207561 0207564 0207580 0207581 0207582 0207584 0207586 0207587 0207588 0207589 0207592 0207600 0207607 0207608 0207609 0207613 0207619 0207620 0207622 0207627 0207628 0207629 0207630 0207631 0207633 0207635 0207636 0207637 0207638 0207639 0207642 0207650 0207652 0207655 0207680 0207683 0207689 0207691 0207697 0207700 0207701 0207702 0207703 0207704 0207708 0207709 0207713 0207720 0207722 0207729 0207730 0207732 0207733 0207734 0207735 0207737 0207738 0207739 0207740 0207771 0207780 0207787 0207790 0207791 0207793 0207796 0207802 0207803 0207812 0207813 0207820 0207821 0207823 0207828 0207831 0207833 0207834 0207836 0207837 0207839 0207840 0207881 0207901 0207920 0207923 0207924 0207925 0207928 0207931 0207932 0207935 0207967 0207976 0207978 0207987 0208141 0208211 0208216 0208223 0208245 0208252 0208257 0208265 0208269 0208291 0208293 0208299 0208305 0208314 0208320 0208333 0208340 0208341 0208342 0208347 0208348 0208351 0208352 0208362 0208363 0208364 0208365 0208366 0208367 0208374 0208376 0208442 0208465 0208469 0208470 0208471 0208472 0208473 0208475 0208477 0208478 0208480 0208493 0208503 0208507 0208509 0208510 0208514 0208517 0208518 0208520 0208521 0208523 0208525 0208527 0208530 0208531 0208532 0208533 0208536 0208539 0208548 0208550 0208551 0208552 0208553 0208554 0208556 0208558 0208586 0208591 0208592 0208593 0208594 0208595 0208596 0208613 0208623 0208671 0208674 0208678 0208683 0208691 0208692 0208693 0208694 0208699 0208800 0208801 0208802 0208806 0208808 0208809 0208821 0208826 0208829 0208853 0208858 0208880 0208881 0208885 0208888 0208889 0208911 0208923 0208924 0208925 0208984 0208985 0208986 0208988 0208989 0289049 0289064 0289069

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System Time Stamp: 19/05/2007 16:49

Broadband Incident Report : : WEYBRIDGE MUX 101 : LOSS OF SERVICE : Reference 12211 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12211		Issue :	FINAL
	Detected Date:	19/05/2007		Detected Time:	09:25
	Start Date:	19/05/2007		Start Time:	09:25
	Actual Clear Date:	19/05/2007		Actual Clear Time:	11:59
	Incident Headline:	: WEYBRIDGE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Connector Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/05/2007 12:07

Broadband Incident Report : : WEYBRIDGE MUX 101 : LOSS OF SERVICE : Reference 12211 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12211		Issue :	2
	Detected Date:	19/05/2007		Detected Time:	09:25
	Start Date:	19/05/2007		Start Time:	09:25
	Anticipated Clear Date:	19/05/2007		Anticipated Clear Time:	12:38
	Incident Headline:	: WEYBRIDGE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/05/2007 11:42

Broadband Incident Report : : WHITBY COOK MUX 101 : LOSS OF SERVICE : Reference 12211 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12211		Issue :	1
	Detected Date:	19/05/2007		Detected Time:	09:25
	Start Date:	19/05/2007		Start Time:	09:25
	Anticipated Clear Date:	19/05/2007		Anticipated Clear Time:	11:25
	Incident Headline:	: WHITBY COOK MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/05/2007 09:42

Broadband Incident Report : : POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE : Reference 12170 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12170		Issue :	FINAL
	Detected Date:	18/05/2007		Detected Time:	18:33
	Start Date:	18/05/2007		Start Time:	18:33
	Actual Clear Date:	19/05/2007		Actual Clear Time:	00:48
	Incident Headline:	: POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01394 01707 01708 01992 0203022 0203069 0203074 0203076 0203077 0203116 0203119 0203122 0203155 0203177 0203204 0203208 0203211 0203213 0203217 0203221 0203222 0203225 0203230 0203246 0203247 0203248 0203259 0203262 0203263 0203267 0207001 0207005 0207012 0207021 0207033 0207052 0207055 0207059 0207062 0207064 0207068 0207089 0207091 0207092 0207093 0207095 0207168 0207207 0207222 0207224 0207225 0207226 0207231 0207232 0207233 0207234 0207235 0207237 0207240 0207241 0207242 0207245 0207247 0207249 0207251 0207252 0207253 0207254 0207255 0207256 0207259 0207261 0207263 0207265 0207267 0207272 0207274 0207275 0207277 0207278 0207281 0207284 0207287 0207288 0207323 0207326 0207336 0207346 0207354 0207355 0207357 0207358 0207359 0207366 0207367 0207374 0207375 0207377 0207378 0207379 0207380 0207383 0207387 0207388 0207392 0207394 0207401 0207403 0207404 0207405 0207407 0207409 0207419 0207423 0207424 0207426 0207428 0207430 0207434 0207436 0207437 0207439 0207449 0207450 0207469 0207473 0207474 0207476 0207480 0207481 0207482 0207483 0207485 0207486 0207487 0207488 0207490 0207491 0207493 0207494 0207495 0207496 0207498 0207499 0207501 0207503 0207510 0207511 0207513 0207515 0207517 0207519 0207520 0207531 0207536 0207537 0207538 0207539 0207549 0207561 0207564 0207580 0207581 0207582 0207584 0207586 0207587 0207588 0207589 0207592 0207600 0207607 0207608 0207609 0207613 0207619 0207620 0207622 0207627 0207628 0207629 0207630 0207631 0207633 0207635 0207636 0207637 0207638 0207639 0207642 0207650 0207652 0207655 0207680 0207683 0207689 0207691 0207697 0207700 0207701 0207702 0207703 0207704 0207708 0207709 0207713 0207720 0207722 0207729 0207730 0207732 0207733 0207734 0207735 0207737 0207738 0207739 0207740 0207771 0207780 0207787 0207790 0207791 0207793 0207796 0207802 0207803 0207812 0207813 0207820 0207821 0207823 0207828 0207831 0207833 0207834 0207836 0207837 0207839 0207840 0207881 0207901 0207920 0207923 0207924 0207925 0207928 0207931 0207932 0207935 0207967 0207976 0207978 0207987 0208141 0208211 0208216 0208223 0208245 0208252 0208257 0208265 0208269 0208291 0208293 0208299 0208305 0208314 0208320 0208333 0208340 0208341 0208342 0208347 0208348 0208351 0208352 0208362 0208363 0208364 0208365 0208366 0208367 0208374 0208376 0208442 0208465 0208469 0208470 0208471 0208472 0208473 0208475 0208477 0208478 0208480 0208493 0208503 0208507 0208509 0208510 0208514 0208517 0208518 0208520 0208521 0208523 0208525 0208527 0208530 0208531 0208532 0208533 0208536 0208539 0208548 0208550 0208551 0208552 0208553 0208554 0208556 0208558 0208586 0208591 0208592 0208593 0208594 0208595 0208596 0208613 0208623 0208671 0208674 0208678 0208683 0208691 0208692 0208693 0208694 0208699 0208800 0208801 0208802 0208806 0208808 0208809 0208821 0208826 0208829 0208853 0208858 0208880 0208881 0208885 0208888 0208889 0208911 0208923 0208924 0208925 0208984 0208985 0208986 0208988 0208989 0289049 0289064 0289069

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System Time Stamp: 19/05/2007 01:31

Broadband Incident Report : : POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE : Reference 12170 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12170		Issue :	2
	Detected Date:	18/05/2007		Detected Time:	18:33
	Start Date:	18/05/2007		Start Time:	18:33
	Anticipated Clear Date:	19/05/2007		Anticipated Clear Time:	01:30
	Incident Headline:	: POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01394 01707 01708 01992 0203022 0203069 0203074 0203076 0203077 0203116 0203119 0203122 0203155 0203177 0203204 0203208 0203211 0203213 0203217 0203221 0203222 0203225 0203230 0203246 0203247 0203248 0203259 0203262 0203263 0203267 0207001 0207005 0207012 0207021 0207033 0207052 0207055 0207059 0207062 0207064 0207068 0207089 0207091 0207092 0207093 0207095 0207168 0207207 0207222 0207224 0207225 0207226 0207231 0207232 0207233 0207234 0207235 0207237 0207240 0207241 0207242 0207245 0207247 0207249 0207251 0207252 0207253 0207254 0207255 0207256 0207259 0207261 0207263 0207265 0207267 0207272 0207274 0207275 0207277 0207278 0207281 0207284 0207287 0207288 0207323 0207326 0207336 0207346 0207354 0207355 0207357 0207358 0207359 0207366 0207367 0207374 0207375 0207377 0207378 0207379 0207380 0207383 0207387 0207388 0207392 0207394 0207401 0207403 0207404 0207405 0207407 0207409 0207419 0207423 0207424 0207426 0207428 0207430 0207434 0207436 0207437 0207439 0207449 0207450 0207469 0207473 0207474 0207476 0207480 0207481 0207482 0207483 0207485 0207486 0207487 0207488 0207490 0207491 0207493 0207494 0207495 0207496 0207498 0207499 0207501 0207503 0207510 0207511 0207513 0207515 0207517 0207519 0207520 0207531 0207536 0207537 0207538 0207539 0207549 0207561 0207564 0207580 0207581 0207582 0207584 0207586 0207587 0207588 0207589 0207592 0207600 0207607 0207608 0207609 0207613 0207619 0207620 0207622 0207627 0207628 0207629 0207630 0207631 0207633 0207635 0207636 0207637 0207638 0207639 0207642 0207650 0207652 0207655 0207680 0207683 0207689 0207691 0207697 0207700 0207701 0207702 0207703 0207704 0207708 0207709 0207713 0207720 0207722 0207729 0207730 0207732 0207733 0207734 0207735 0207737 0207738 0207739 0207740 0207771 0207780 0207787 0207790 0207791 0207793 0207796 0207802 0207803 0207812 0207813 0207820 0207821 0207823 0207828 0207831 0207833 0207834 0207836 0207837 0207839 0207840 0207881 0207901 0207920 0207923 0207924 0207925 0207928 0207931 0207932 0207935 0207967 0207976 0207978 0207987 0208141 0208211 0208216 0208223 0208245 0208252 0208257 0208265 0208269 0208291 0208293 0208299 0208305 0208314 0208320 0208333 0208340 0208341 0208342 0208347 0208348 0208351 0208352 0208362 0208363 0208364 0208365 0208366 0208367 0208374 0208376 0208442 0208465 0208469 0208470 0208471 0208472 0208473 0208475 0208477 0208478 0208480 0208493 0208503 0208507 0208509 0208510 0208514 0208517 0208518 0208520 0208521 0208523 0208525 0208527 0208530 0208531 0208532 0208533 0208536 0208539 0208548 0208550 0208551 0208552 0208553 0208554 0208556 0208558 0208586 0208591 0208592 0208593 0208594 0208595 0208596 0208613 0208623 0208671 0208674 0208678 0208683 0208691 0208692 0208693 0208694 0208699 0208800 0208801 0208802 0208806 0208808 0208809 0208821 0208826 0208829 0208853 0208858 0208880 0208881 0208885 0208888 0208889 0208911 0208923 0208924 0208925 0208984 0208985 0208986 0208988 0208989 0289049 0289064 0289069

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System Time Stamp: 18/05/2007 23:54

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW053609 Emergency - (MID 6488746)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/05/2007 12:11
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Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053609

Planned duration details:

Planned start: 05/06/2007 02:00

Planned finish: 05/06/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**re-planned** This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054077 Standard - (MID 6487367)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/05/2007 10:26
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054077

Planned duration details:

Planned start: 06/06/2007 05:30

Planned finish: 06/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 60 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052811 Standard - (MID 6486278)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/05/2007 09:30
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052811

Planned duration details:

Planned start: 09/06/2007 00:00

Planned finish: 09/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052746 Standard - (MID 6485970)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/05/2007 09:27
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052746

Planned duration details:

Planned start: 09/06/2007 00:00

Planned finish: 09/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052741 Standard - (MID 6485734)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
18/05/2007 09:26
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052741

Planned duration details:

Planned start: 09/06/2007 00:00

Planned finish: 09/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053674 Standard - (MID 6485027)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 09:01
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053674

Planned duration details:

Planned start: 06/06/2007 00:00

Planned finish: 06/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053673 Standard - (MID 6477150)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 14:12
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053673

Planned duration details:

Planned start: 05/06/2007 00:00

Planned finish: 05/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately (XX) minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053672 Standard - (MID 6476446)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 14:01
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053672

Planned duration details:

Planned start: 04/06/2007 00:00

Planned finish: 04/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054014 Emergency - (MID 6474477)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 11:06
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054014

Planned duration details:

Planned start: 23/05/2007 05:30

Planned finish: 23/05/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 60 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053382 Standard - (MID 6473780)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 09:54
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053382

Planned duration details:

Planned start: 05/06/2007 23:00

Planned finish: 06/06/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 4 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.