Saturday, June 19, 2010

Broadband Incident Report : : GREAT BADDOW MSAN 101 & MUX 301 : LOSS OF SERVICE : Reference 17220 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17220   Issue : FINAL  
  Detected Date: 19/06/2010   Detected Time: 17:52  
  Start Date: 19/06/2010   Start Time: 17:50  
  Actual Clear Date: 19/06/2010   Actual Clear Time: 18:22  
     
  Incident Headline: : GREAT BADDOW MSAN 101 & MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Power Cycle
This issue may have been due to
a Power Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 19/06/2010 18:54

Broadband Incident Report : : GREAT BADDOW MUX 101 & 301 : LOSS OF SERVICE : Reference 17220 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17220   Issue : 3  
  Detected Date: 19/06/2010   Detected Time: 17:52  
  Start Date: 19/06/2010   Start Time: 17:50  
  Anticipated Clear Date: 19/06/2010   Anticipated Clear Time: 19:50  
     
  Incident Headline: : GREAT BADDOW MUX 101 & 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 19/06/2010 18:20

Broadband Incident Report : : GREAT BADDOW MUX 101 & 301 : LOSS OF SERVICE : Reference 17220 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17220   Issue : 2  
  Detected Date: 19/06/2010   Detected Time: 17:52  
  Start Date: 19/06/2010   Start Time: 17:50  
  Anticipated Clear Date: 19/06/2010   Anticipated Clear Time: 19:50  
     
  Incident Headline: : GREAT BADDOW MUX 101 & 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 19/06/2010 18:10

Friday, June 18, 2010

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 17168 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : FINAL  
  Detected Date: 18/06/2010   Detected Time: 11:49  
  Start Date: 18/06/2010   Start Time: 11:42  
  Actual Clear Date: 18/06/2010   Actual Clear Time: 20:44  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a fibre repair.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0116201212401214401216801386
0145201453015680167601684
0182701874024763602476640247673
0187402476360247664
 
     

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System Time Stamp: 18/06/2010 21:37

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 17168 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 2  
  Detected Date: 18/06/2010   Detected Time: 11:49  
  Start Date: 18/06/2010   Start Time: 11:42  
  Anticipated Clear Date: 18/06/2010   Anticipated Clear Time: 22:00  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0116201212401214401216801386
0145201453015680167601684
0182701874024763602476640247673
0187402476360247664
 
     

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System Time Stamp: 18/06/2010 18:03

Broadband Incident Report : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 17168 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 1  
  Detected Date: 18/06/2010   Detected Time: 11:49  
  Start Date: 18/06/2010   Start Time: 11:42  
  Anticipated Clear Date: 18/06/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0116201212401214401216801386
0145201453015680167601684
0182701874024763602476640247673
0187402476360247664
 
     

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System Time Stamp: 18/06/2010 15:32

Broadband Incident Report : : CANARY WHARF MSAN 304 : LOSS OF SERVICE : Reference 17039 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17039   Issue : FINAL  
  Detected Date: 17/06/2010   Detected Time: 13:05  
  Start Date: 17/06/2010   Start Time: 13:00  
  Actual Clear Date: 17/06/2010   Actual Clear Time: 23:18  
     
  Incident Headline: : CANARY WHARF MSAN 304 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020751002075150207517
02075310207536020753702075380207719
0207987020753602075370207538
 
     

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System Time Stamp: 18/06/2010 00:25

Thursday, June 17, 2010

Broadband Incident Report : : COLLIESTON MUX 301 : LOSS OF SERVICE : Reference 17068 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17068   Issue : FINAL  
  Detected Date: 17/06/2010   Detected Time: 16:41  
  Start Date: 17/06/2010   Start Time: 16:38  
  Actual Clear Date: 17/06/2010   Actual Clear Time: 21:39  
     
  Incident Headline: : COLLIESTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored after
----------------------------------

a Fibre Fault
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01358
 
     

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System Time Stamp: 17/06/2010 21:58

Broadband Incident Report : : CANARY WHARF MSAN 304 : LOSS OF SERVICE : Reference 17039 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17039   Issue : 2  
  Detected Date: 17/06/2010   Detected Time: 13:05  
  Start Date: 17/06/2010   Start Time: 13:00  
  Anticipated Clear Date: 17/06/2010   Anticipated Clear Time: 21:37  
     
  Incident Headline: : CANARY WHARF MSAN 304 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
-----------------------------------

An Engineer is now on site waiting delivery of spare card.

-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020751002075150207517
02075310207536020753702075380207719
0207987020753602075370207538
 
     

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System Time Stamp: 17/06/2010 20:40

Broadband Incident Report : : COLLIESTON MUX 301 : LOSS OF SERVICE : Reference 17068 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17068   Issue : 3  
  Detected Date: 17/06/2010   Detected Time: 16:41  
  Start Date: 17/06/2010   Start Time: 16:38  
  Anticipated Clear Date: 17/06/2010   Anticipated Clear Time: 21:33  
     
  Incident Headline: : COLLIESTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------

An Engineer is on site carrying out further diagnostics.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01358
 
     

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System Time Stamp: 17/06/2010 20:36

Broadband Incident Report : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 17066 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17066   Issue : FINAL  
  Detected Date: 17/06/2010   Detected Time: 15:44  
  Start Date: 17/06/2010   Start Time: 15:44  
  Actual Clear Date: 17/06/2010   Actual Clear Time: 19:27  
     
  Incident Headline: READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0117901202012370126401271
0127601280012880130001305
0130801344013800139201460
0148801489014910149401503
0157901590016260163501749
0176101793017940182201934
019840238031023803202380340238036
02380390238048023804902380550238057
0238058023806702380900238094To Fo
0238058023806702380900238094
 
     

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System Time Stamp: 17/06/2010 19:50

Broadband Incident Report : : CANARY WHARF MSAN 304 : LOSS OF SERVICE : Reference 17039 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17039   Issue : 1  
  Detected Date: 17/06/2010   Detected Time: 13:05  
  Start Date: 17/06/2010   Start Time: 13:00  
  Anticipated Clear Date: 17/06/2010   Anticipated Clear Time: 20:30  
     
  Incident Headline: : CANARY WHARF MSAN 304 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
Further Engineer has been tasked to site to fit spare card.

-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020751002075150207517
02075310207536020753702075380207719
0207987020753602075370207538
 
     

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System Time Stamp: 17/06/2010 19:20

Broadband Incident Report : : COLLIESTON MUX 301 : LOSS OF SERVICE : Reference 17068 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17068   Issue : 2  
  Detected Date: 17/06/2010   Detected Time: 16:41  
  Start Date: 17/06/2010   Start Time: 16:38  
  Anticipated Clear Date: 17/06/2010   Anticipated Clear Time: 19:15  
     
  Incident Headline: : COLLIESTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
-----------------------------------
An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01358
 
     

--------------------------------------------------------------
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System Time Stamp: 17/06/2010 18:27

Broadband Incident Report : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 17066 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17066   Issue : 2  
  Detected Date: 17/06/2010   Detected Time: 15:44  
  Start Date: 17/06/2010   Start Time: 15:44  
  Anticipated Clear Date: 17/06/2010   Anticipated Clear Time: 21:00  
     
  Incident Headline: READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: .
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0117901202012370126401271
0127601280012880130001305
0130801344013800139201460
0148801489014910149401503
0157901590016260163501749
0176101793017940182201934
019840238031023803202380340238036
02380390238048023804902380550238057
0238058023806702380900238094To Fo
0238058023806702380900238094
 
     

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System Time Stamp: 17/06/2010 18:11