Broadband Incident Report : : PONTEFRACT MUX 101 AND CASTLEFORD MUX 101 : LOSS OF SERVICE : Reference 14072 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14072		Issue :	6
	Detected Date:	09/06/2007		Detected Time:	16:50
	Start Date:	09/06/2007		Start Time:	16:47
	Anticipated Clear Date:	10/06/2007		Anticipated Clear Time:	01:00
	Incident Headline:	: PONTEFRACT MUX 101 AND CASTLEFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01977

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 23:33

Broadband Incident Report : : PONTEFRACT MUX 101 AND CASTLEFORD MUX 101 : LOSS OF SERVICE : Reference 14072 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14072		Issue :	5
	Detected Date:	09/06/2007		Detected Time:	16:50
	Start Date:	09/06/2007		Start Time:	16:47
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	22:30
	Incident Headline:	: PONTEFRACT MUX 101 AND CASTLEFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01977

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 21:31

Broadband Incident Report : : PONTEFRACT MUX 101 : LOSS OF SERVICE : Reference 14072 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14072		Issue :	4
	Detected Date:	09/06/2007		Detected Time:	16:50
	Start Date:	09/06/2007		Start Time:	16:47
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	21:30
	Incident Headline:	: PONTEFRACT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01977

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 20:19

Broadband Incident Report : : PONTEFRACT MUX 101 : LOSS OF SERVICE : Reference 14072 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14072		Issue :	3
	Detected Date:	09/06/2007		Detected Time:	16:50
	Start Date:	09/06/2007		Start Time:	16:47
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	20:28
	Incident Headline:	: PONTEFRACT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01977

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 19:31

Broadband Incident Report : : PONTEFRACT MUX 101 : LOSS OF SERVICE : Reference 14072 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14072		Issue :	2
	Detected Date:	09/06/2007		Detected Time:	16:50
	Start Date:	09/06/2007		Start Time:	16:47
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	19:37
	Incident Headline:	: PONTEFRACT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01977

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 18:40

Broadband Incident Report : : PONTEFRACT MUX 101 : LOSS OF SERVICE : Reference 14072 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14072		Issue :	1
	Detected Date:	09/06/2007		Detected Time:	16:50
	Start Date:	09/06/2007		Start Time:	16:47
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	18:47
	Incident Headline:	: PONTEFRACT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01977

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 17:29

Broadband Incident Report : : POTTON MUX 001 : LOSS OF SERVICE : Reference 14053 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14053		Issue :	FINAL
	Detected Date:	09/06/2007		Detected Time:	10:56
	Start Date:	09/06/2007		Start Time:	10:56
	Actual Clear Date:	09/06/2007		Actual Clear Time:	15:05
	Incident Headline:	: POTTON MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 15:17

Broadband Incident Report : : POTTON MUX 001 : LOSS OF SERVICE : Reference 14053 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14053		Issue :	3
	Detected Date:	09/06/2007		Detected Time:	10:56
	Start Date:	09/06/2007		Start Time:	10:56
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	15:58
	Incident Headline:	: POTTON MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 15:02

Broadband Incident Report : : POTTON MUX 001 : LOSS OF SERVICE : Reference 14053 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14053		Issue :	2
	Detected Date:	09/06/2007		Detected Time:	10:56
	Start Date:	09/06/2007		Start Time:	10:56
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	12:56
	Incident Headline:	: POTTON MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 11:51

Broadband Incident Report : : POTTON MUX 001 : LOSS OF SERVICE : Reference 14053 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14053		Issue :	1
	Detected Date:	09/06/2007		Detected Time:	10:56
	Start Date:	09/06/2007		Start Time:	10:56
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	12:56
	Incident Headline:	: POTTON MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 11:10

Broadband Incident Report : : BOTLEY MUX 101 : LOSS OF SERVICE : Reference 14038 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14038		Issue :	FINAL
	Detected Date:	09/06/2007		Detected Time:	07:29
	Start Date:	09/06/2007		Start Time:	07:29
	Actual Clear Date:	09/06/2007		Actual Clear Time:	09:17
	Incident Headline:	: BOTLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Connector Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01489

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 09:44

Broadband Incident Report : : BOTLEY MUX 101 : LOSS OF SERVICE : Reference 14038 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14038		Issue :	2
	Detected Date:	09/06/2007		Detected Time:	07:29
	Start Date:	09/06/2007		Start Time:	07:29
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	10:29
	Incident Headline:	: BOTLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01489

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 08:29

Broadband Incident Report : : BOTLEY MUX 101 : LOSS OF SERVICE : Reference 14038 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14038		Issue :	1
	Detected Date:	09/06/2007		Detected Time:	07:29
	Start Date:	09/06/2007		Start Time:	07:29
	Anticipated Clear Date:	09/06/2007		Anticipated Clear Time:	10:29
	Incident Headline:	: BOTLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01489

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/06/2007 07:41

Broadband Incident Report : : EGHAM MUX 101 : LOSS OF SERVICE : Reference 14015 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14015		Issue :	FINAL
	Detected Date:	08/06/2007		Detected Time:	19:44
	Start Date:	08/06/2007		Start Time:	19:42
	Actual Clear Date:	08/06/2007		Actual Clear Time:	19:51
	Incident Headline:	: EGHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01784

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/06/2007 19:56

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW055295 Emergency - (MID 6774496)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
08/06/2007 10:39
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW055295

Planned duration details:

Planned start: 14/06/2007 00:01

Planned finish: 14/06/2007 01:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

***EMERGENCY***This Planned Engineering Work is required to change an SDH/SMA card to improve network and customer resilience. During this period there should be no loss of service. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : BODMIN MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 13929 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13929		Issue :	FINAL
	Detected Date:	07/06/2007		Detected Time:	23:29
	Start Date:	07/06/2007		Start Time:	23:29
	Actual Clear Date:	08/06/2007		Actual Clear Time:	00:33
	Incident Headline:	: BODMIN MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01208

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/06/2007 00:37

Broadband Incident Report : : BODMIN MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 13929 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13929		Issue :	1
	Detected Date:	07/06/2007		Detected Time:	23:29
	Start Date:	07/06/2007		Start Time:	23:29
	Anticipated Clear Date:	08/06/2007		Anticipated Clear Time:	01:29
	Incident Headline:	: BODMIN MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01208

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/06/2007 23:45

Broadband Incident Report : : REDBACK45A FOR OPAL43 SERVICE PROVIDER : DEGRADED SERVICE : Reference 13862 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13862		Issue :	FINAL
	Detected Date:	07/06/2007		Detected Time:	10:14
	Start Date:	07/06/2007		Start Time:	10:10
	Actual Clear Date:	07/06/2007		Actual Clear Time:	19:31
	Incident Headline:	: REDBACK45A FOR OPAL43 SERVICE PROVIDER : DEGRADED SERVICE
	Incident Details:	Some of your Broadband end-users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/06/2007 20:34

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054941 Standard - (MID 6762959)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
07/06/2007 15:42
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054941

Planned duration details:

Planned start: 20/06/2007 23:00

Planned finish: 27/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required for Broadband Grooming. There will be an outage to End-Users of approximately 5 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054939 Standard - (MID 6762659)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
07/06/2007 15:35
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054939

Planned duration details:

Planned start: 20/06/2007 23:00

Planned finish: 22/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required for Broadband Grooming. There will be an outage to End-Users of approximately 5 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054936 Standard - (MID 6762384)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
07/06/2007 15:32
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054936

Planned duration details:

Planned start: 20/06/2007 23:00

Planned finish: 22/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required for Broadband Grooming. There will be an outage to End-Users of approximately 5 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.