Sunday, February 14, 2016

Broadband Incident Report : ADSL :[GUTCHER]: MUX 301 : LOSS OF SERVICE : Reference 7934 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7934   Issue : FINAL  
  Detected Date: 14/02/2016   Detected Time: 01:41  
  Start Date: 14/02/2016   Start Time: 01:37  
  Actual Clear Date: 14/02/2016   Actual Clear Time: 01:37  
     
  Incident Headline: ADSL :[GUTCHER]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled Part of PEW PW262496 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01957
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE : Reference 7944 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7944   Issue : FINAL  
  Detected Date: 14/02/2016   Detected Time: 01:49  
  Start Date: 14/02/2016   Start Time: 01:39  
  Actual Clear Date: 14/02/2016   Actual Clear Time: 01:39  
     
  Incident Headline: ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, due to planned works under PW262496.  
  Closure Details: Incident cancelled, due to planned works under PW262496. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE : Reference 7944 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7944   Issue : 1  
  Detected Date: 14/02/2016   Detected Time: 01:49  
  Start Date: 14/02/2016   Start Time: 01:39  
  Anticipated Clear Date: 14/02/2016   Anticipated Clear Time: 05:50  
  Next Update Date: 14/02/2016   Next Update Time: 02:50  
     
  Incident Headline: ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01595
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GUTCHER]: MUX 301 : LOSS OF SERVICE : Reference 7934 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7934   Issue : 1  
  Detected Date: 14/02/2016   Detected Time: 01:41  
  Start Date: 14/02/2016   Start Time: 01:37  
  Anticipated Clear Date: 14/02/2016   Anticipated Clear Time: 05:41  
  Next Update Date: 14/02/2016   Next Update Time: 02:41  
     
  Incident Headline: ADSL :[GUTCHER]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 7914 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7914   Issue : FINAL  
  Detected Date: 14/02/2016   Detected Time: 00:37  
  Start Date: 14/02/2016   Start Time: 00:32  
  Actual Clear Date: 14/02/2016   Actual Clear Time: 00:32  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled due to planned works under PW262496.  
  Closure Details: Incident cancelled due to planned works under PW262496. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 7914 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7914   Issue : 1  
  Detected Date: 14/02/2016   Detected Time: 00:37  
  Start Date: 14/02/2016   Start Time: 00:32  
  Anticipated Clear Date: 14/02/2016   Anticipated Clear Time: 04:37  
  Next Update Date: 14/02/2016   Next Update Time: 01:37  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : NEWBURGH MUX 101 : LOSS OF SERVICE (CI) : Reference 7909 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7909   Issue : FINAL  
  Detected Date: 14/02/2016   Detected Time: 00:05  
  Start Date: 14/02/2016   Start Time: 00:01  
  Actual Clear Date: 14/02/2016   Actual Clear Time: 00:01  
     
  Incident Headline: ADSL : NEWBURGH MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Incident cancelled due to planned works under PW262496.  
  Closure Details: Incident cancelled due to planned works under PW262496. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01358
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWBURGH MUX 101 : LOSS OF SERVICE (CI) : Reference 7909 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7909   Issue : 1  
  Detected Date: 14/02/2016   Detected Time: 00:05  
  Start Date: 14/02/2016   Start Time: 00:01  
  Anticipated Clear Date: 14/02/2016   Anticipated Clear Time: 02:01  
  Next Update Date: 14/02/2016   Next Update Time: 01:05  
     
  Incident Headline: : NEWBURGH MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01358
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWBURGH MUX 101 : LOSS OF SERVICE (CI) : Reference 7909 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7909   Issue : 2  
  Detected Date: 14/02/2016   Detected Time: 00:05  
  Start Date: 14/02/2016   Start Time: 00:01  
  Anticipated Clear Date: 14/02/2016   Anticipated Clear Time: 02:01  
  Next Update Date: 14/02/2016   Next Update Time: 01:05  
     
  Incident Headline: : NEWBURGH MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {54} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01358
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.