Thursday, November 16, 2017

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE (CI) : Reference 67087 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67087   Issue : FINAL  
  Detected Date: 16/11/2017   Detected Time: 15:29  
  Start Date: 16/11/2017   Start Time: 15:26  
  Actual Clear Date: 16/11/2017   Actual Clear Time: 15:41  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service restored at 15:41 after a card reseat at Alexandria. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 00 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE : Reference 67087 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67087   Issue : 2  
  Detected Date: 16/11/2017   Detected Time: 15:29  
  Start Date: 16/11/2017   Start Time: 15:26  
  Anticipated Clear Date: 16/11/2017   Anticipated Clear Time: 19:29  
  Next Update Date: 16/11/2017   Next Update Time: 17:10  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations are ongoing, the operational team have been engaged. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
01887
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 67087 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67087   Issue : 1  
  Detected Date: 16/11/2017   Detected Time: 15:29  
  Start Date: 16/11/2017   Start Time: 15:26  
  Anticipated Clear Date: 16/11/2017   Anticipated Clear Time: 19:29  
  Next Update Date: 16/11/2017   Next Update Time: 16:29  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, November 15, 2017

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 66773 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66773   Issue : FINAL  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:14  
  Actual Clear Date: 15/11/2017   Actual Clear Time: 02:14  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as part of planned works PW268329 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 66773 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66773   Issue : FINAL  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:14  
  Actual Clear Date: 15/11/2017   Actual Clear Time: 02:14  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as part of planned works PW268329 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 66779 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66779   Issue : FINAL  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:13  
  Actual Clear Date: 15/11/2017   Actual Clear Time: 02:13  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Incident cancelled - Proven to be part of planned works (PW268329).  
  Closure Details: Incident cancelled - Proven to be part of planned works (PW268329). BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01641 01847
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 66779 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66779   Issue : 1  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:13  
  Anticipated Clear Date: 15/11/2017   Anticipated Clear Time: 06:17  
  Next Update Date: 15/11/2017   Next Update Time: 03:17  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01641 01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 66773 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66773   Issue : 1  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:14  
  Anticipated Clear Date: 15/11/2017   Anticipated Clear Time: 06:17  
  Next Update Date: 15/11/2017   Next Update Time: 03:17  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01631
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.