Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 45301 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45301		Issue :	FINAL
	Detected Date:	16/11/2013		Detected Time:	09:22
	Start Date:	16/11/2013		Start Time:	09:22
	Actual Clear Date:	16/11/2013		Actual Clear Time:	11:50
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:50 after a hardware reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01507
	Duration:	0 days 02 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 45301 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45301		Issue :	2
	Detected Date:	16/11/2013		Detected Time:	09:22
	Start Date:	16/11/2013		Start Time:	09:22
	Anticipated Clear Date:	16/11/2013		Anticipated Clear Time:	13:40
	Next Update Date:	16/11/2013		Next Update Time:	13:40
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Engineer on site investigating the root cause of the failure. Next update will be at 13:40 or sooner if significant progress made.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 45301 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45301		Issue :	1
	Detected Date:	16/11/2013		Detected Time:	09:22
	Start Date:	16/11/2013		Start Time:	09:22
	Anticipated Clear Date:	16/11/2013		Anticipated Clear Time:	11:30
	Next Update Date:	16/11/2013		Next Update Time:	11:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause and estimated time of repair are not known at present. Next update will be at 11:30 or sooner if significant progress made.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI) : Reference 44961 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44961		Issue :	FINAL
	Detected Date:	13/11/2013		Detected Time:	13:10
	Start Date:	13/11/2013		Start Time:	13:08
	Actual Clear Date:	13/11/2013		Actual Clear Time:	13:58
	Incident Headline:	ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 13:58 after system re-configuration by operational team. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01244
	Duration:	0 days 00 hours 50 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI) : Reference 44961 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44961		Issue :	2
	Detected Date:	13/11/2013		Detected Time:	13:10
	Start Date:	13/11/2013		Start Time:	13:08
	Anticipated Clear Date:	13/11/2013		Anticipated Clear Time:	19:00
	Next Update Date:	13/11/2013		Next Update Time:	17:30
	Incident Headline:	ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. There will be no further updates until service has been restored or there is a change in customer impact.
	Dialling Codes Affected:	01244

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : Reference 44961 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44961		Issue :	1
	Detected Date:	13/11/2013		Detected Time:	13:10
	Start Date:	13/11/2013		Start Time:	13:08
	Anticipated Clear Date:	13/11/2013		Anticipated Clear Time:	15:15
	Next Update Date:	13/11/2013		Next Update Time:	15:15
	Incident Headline:	: MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 15:15 or sooner if significant progress made.
	Dialling Codes Affected:	01244

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 44901 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44901		Issue :	FINAL
	Detected Date:	12/11/2013		Detected Time:	20:45
	Start Date:	12/11/2013		Start Time:	20:42
	Actual Clear Date:	12/11/2013		Actual Clear Time:	22:22
	Incident Headline:	: SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 22:22 after a hardware change at Sheffield. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01142 01143 01159 01226 01246 01262 01274 01302 01332 01335 01377 01405 01423 01427 01439 01469 01472 01507 01509 015134 01522 01609 01636 01642 01653 01673 01709 01723 01740 01745 01759 01773 01777 01924 01925 01937 01943 01947 01964 01978
	Duration:	0 days 01 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 44901 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44901		Issue :	2
	Detected Date:	12/11/2013		Detected Time:	20:45
	Start Date:	12/11/2013		Start Time:	20:42
	Anticipated Clear Date:	12/11/2013		Anticipated Clear Time:	23:30
	Next Update Date:	12/11/2013		Next Update Time:	23:15
	Incident Headline:	: SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. An engineer is currently en route to site, ETA 22:00. A spare has also been located on site ready to be used. Next update will be at 23:15 or sooner if significant progress made.
	Dialling Codes Affected:	01132 01142 01143 01159 01226 01246 01262 01274 01302 01332 01335 01377 01405 01423 01427 01439 01469 01472 01507 01509 015134 01522 01609 01636 01642 01653 01673 01709 01723 01740 01745 01759 01773 01777 01924 01925 01937 01943 01947 01964 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 44901 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44901		Issue :	1
	Detected Date:	12/11/2013		Detected Time:	20:45
	Start Date:	12/11/2013		Start Time:	20:42
	Anticipated Clear Date:	12/11/2013		Anticipated Clear Time:	23:00
	Next Update Date:	12/11/2013		Next Update Time:	21:45
	Incident Headline:	: SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 21:45 or sooner if significant progress made.
	Dialling Codes Affected:	01132 01142 01143 01159 01226 01246 01262 01274 01302 01332 01335 01377 01405 01423 01427 01439 01469 01472 01507 01509 015134 01522 01609 01636 01642 01653 01673 01709 01723 01740 01745 01759 01773 01777 01924 01925 01937 01943 01947 01964 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	FINAL
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Actual Clear Date:	10/11/2013		Actual Clear Time:	04:05
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 04:05 after the system was moved to a new fibre. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01476
	Duration:	0 days 08 hours 34 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	6
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	10/11/2013		Anticipated Clear Time:	07:40
	Next Update Date:	10/11/2013		Next Update Time:	06:00
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	The Precision Test Officer is on site investigating the fibre fault. Estimated time of restoration not yet known. Next update will be at 06:00 or sooner if significant progress made.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	5
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	10/11/2013		Anticipated Clear Time:	04:33
	Next Update Date:	10/11/2013		Next Update Time:	04:00
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	A Precision test officer is en route to site, his ETA is 02:00. Next update will be at 04:00 or sooner if significant progress made.
	Dialling Codes Affected:	01476

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.