Broadband Incident Report : : MULTIPLE MUX STROMNESS: EPEW : Reference 15142 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15142		Issue :	FINAL
	Detected Date:	30/03/2016		Detected Time:	22:50
	Start Date:	30/03/2016		Start Time:	22:50
	Actual Clear Date:	31/03/2016		Actual Clear Time:	05:52
	Incident Headline:	: MULTIPLE MUX STROMNESS: EPEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 05:52; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856 01950
	Duration:	0 days 07 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX STROMNESS: EPEW : Reference 15142 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15142		Issue :	FINAL
	Detected Date:	30/03/2016		Detected Time:	22:50
	Start Date:	30/03/2016		Start Time:	22:50
	Actual Clear Date:	31/03/2016		Actual Clear Time:	05:52
	Incident Headline:	ADSL : MULTIPLE MUX STROMNESS: EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 05:52 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856 01950
	Duration:	0 days 07 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX STROMNESS: EPEW : Reference 15142 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15142		Issue :	1
	Detected Date:	30/03/2016		Detected Time:	22:50
	Start Date:	30/03/2016		Start Time:	22:50
	Anticipated Clear Date:	31/03/2016		Anticipated Clear Time:	00:50
	Next Update Date:	30/03/2016		Next Update Time:	23:50
	Incident Headline:	: MULTIPLE MUX STROMNESS: EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01856 01950

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI) : Reference 15018 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15018		Issue :	FINAL
	Detected Date:	30/03/2016		Detected Time:	09:45
	Start Date:	30/03/2016		Start Time:	09:45
	Actual Clear Date:	30/03/2016		Actual Clear Time:	20:55
	Incident Headline:	ADSL : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI)
	Incident Details:	Loss of internet services for 45 Broadband customers.
	Closure Details:	Customer service was restored at 20:55 following hardware being changed at Wivelsfield Green. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01444
	Duration:	0 days 11 hours 10 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI) : Reference 15018 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15018		Issue :	5
	Detected Date:	30/03/2016		Detected Time:	09:45
	Start Date:	30/03/2016		Start Time:	09:45
	Anticipated Clear Date:	30/03/2016		Anticipated Clear Time:	18:30
	Next Update Date:	30/03/2016		Next Update Time:	18:00
	Incident Headline:	: WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 45 Broadband customers. The spares were delivered to site at 15:48 and a task has now been raised for an EES engineer to attend Wivelsfield Green. Estimated time of repair is not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WIVELSFIELD MUX 102 : LINE CARD (CI) : Reference 14990 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14990		Issue :	FINAL
	Detected Date:	30/03/2016		Detected Time:	04:16
	Start Date:	30/03/2016		Start Time:	04:16
	Actual Clear Date:	30/03/2016		Actual Clear Time:	12:27
	Incident Headline:	ADSL : WIVELSFIELD MUX 102 : LINE CARD (CI)
	Incident Details:	Loss of internet services for 31 Broadband customers.
	Closure Details:	Customer service was restored at 12:27 following a change of hardware at Wivelsfield. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01444
	Duration:	0 days 08 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI) : Reference 15018 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15018		Issue :	4
	Detected Date:	30/03/2016		Detected Time:	09:45
	Start Date:	30/03/2016		Start Time:	09:45
	Anticipated Clear Date:	30/03/2016		Anticipated Clear Time:	18:00
	Next Update Date:	30/03/2016		Next Update Time:	17:00
	Incident Headline:	: WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is currently onsite at Wivelsfield Green. Root cause is suspected to be hardware. Spare hardware has been ordered, ETA 16:30. Estimated time of repair is not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI) : Reference 15018 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15018		Issue :	3
	Detected Date:	30/03/2016		Detected Time:	09:45
	Start Date:	30/03/2016		Start Time:	09:45
	Anticipated Clear Date:	30/03/2016		Anticipated Clear Time:	14:30
	Next Update Date:	30/03/2016		Next Update Time:	14:00
	Incident Headline:	: WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is currently onsite at Wivelsfield Green investigating cause of the failure. Spare hardware is being ordered to site as a precaution, ETA to be advised. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI) : Reference 15018 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15018		Issue :	2
	Detected Date:	30/03/2016		Detected Time:	09:45
	Start Date:	30/03/2016		Start Time:	09:45
	Anticipated Clear Date:	30/03/2016		Anticipated Clear Time:	13:00
	Next Update Date:	30/03/2016		Next Update Time:	12:00
	Incident Headline:	: WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The Operations team have engaged Tech Services who are investigating cause of the failure. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE : Reference 15018 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15018		Issue :	1
	Detected Date:	30/03/2016		Detected Time:	09:45
	Start Date:	30/03/2016		Start Time:	09:45
	Anticipated Clear Date:	30/03/2016		Anticipated Clear Time:	11:45
	Next Update Date:	30/03/2016		Next Update Time:	10:53
	Incident Headline:	: WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD MUX 102 : LINE CARD (CI) : Reference 14990 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14990		Issue :	2
	Detected Date:	30/03/2016		Detected Time:	04:16
	Start Date:	30/03/2016		Start Time:	04:16
	Anticipated Clear Date:	31/03/2016		Anticipated Clear Time:	13:00
	Next Update Date:	31/03/2016		Next Update Time:	10:00
	Incident Headline:	: WIVELSFIELD MUX 102 : LINE CARD (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Engineer is being tasked to site to replace a suspected faulty line card. Estimated time of restoration is unknown at this time. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD MUX 102 : LINE CARD (CI) : Reference 14990 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14990		Issue :	1
	Detected Date:	30/03/2016		Detected Time:	04:16
	Start Date:	30/03/2016		Start Time:	04:16
	Anticipated Clear Date:	31/03/2016		Anticipated Clear Time:	13:00
	Next Update Date:	31/03/2016		Next Update Time:	10:00
	Incident Headline:	: WIVELSFIELD MUX 102 : LINE CARD (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01444

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GREAT MILTON MSAN 301 : EPEW : Reference 14980 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14980		Issue :	FINAL
	Detected Date:	29/03/2016		Detected Time:	23:12
	Start Date:	29/03/2016		Start Time:	23:12
	Actual Clear Date:	30/03/2016		Actual Clear Time:	03:56
	Incident Headline:	ADSL : GREAT MILTON MSAN 301 : EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 02:48 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844
	Duration:	0 days 04 hours 44 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.