Saturday, December 27, 2008

Broadband Incident Report : : HAMPSTEAD MUX 6 : PARTIAL LOSS OF SERVICE : Reference 31005 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31005   Issue : FINAL  
  Detected Date: 27/12/2008   Detected Time: 12:28  
  Start Date: 27/12/2008   Start Time: 12:28  
  Actual Clear Date: 27/12/2008   Actual Clear Time: 14:25  
     
  Incident Headline: : HAMPSTEAD MUX 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
02073170207319020743102074330207435
0207443020779402074310207433
  
     

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System Time Stamp: 27/12/2008 15:17

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Broadband Incident Report : : HAMPSTEAD MUX 6 : PARTIAL LOSS OF SERVICE : Reference 31005 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31005   Issue : 3  
  Detected Date: 27/12/2008   Detected Time: 12:28  
  Start Date: 27/12/2008   Start Time: 12:28  
  Anticipated Clear Date: 27/12/2008   Anticipated Clear Time: 14:42  
     
  Incident Headline: : HAMPSTEAD MUX 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
02073170207319020743102074330207435
0207443020779402074310207433
  
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/12/2008 13:44

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Broadband Incident Report : : HAMPSTEAD MUX 6 : PARTIAL LOSS OF SERVICE : Reference 31005 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31005   Issue : 2  
  Detected Date: 27/12/2008   Detected Time: 12:28  
  Start Date: 27/12/2008   Start Time: 12:28  
  Anticipated Clear Date: 27/12/2008   Anticipated Clear Time: 14:28  
     
  Incident Headline: : HAMPSTEAD MUX 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
02073170207319020743102074330207435
0207443020779402074310207433
  
     

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System Time Stamp: 27/12/2008 12:54

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Broadband Incident Report : : HAMPSTEAD MUX 006 : PARTIAL LOSS OF SERVICE : Reference 31005 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31005   Issue : 1  
  Detected Date: 27/12/2008   Detected Time: 12:28  
  Start Date: 27/12/2008   Start Time: 12:28  
  Anticipated Clear Date: 27/12/2008   Anticipated Clear Time: 14:28  
     
  Incident Headline: : HAMPSTEAD MUX 006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
02073170207319020743102074330207435
0207443020779402074310207433
  
     

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System Time Stamp: 27/12/2008 12:39

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Friday, December 26, 2008

Broadband Incident Report : :SWANAGE MUX 101 : DEGRADED SERVICE : Reference 30972 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30972   Issue : FINAL  
  Detected Date: 26/12/2008   Detected Time: 12:55  
  Start Date: 26/12/2008   Start Time: 12:52  
  Actual Clear Date: 26/12/2008   Actual Clear Time: 16:40  
     
  Incident Headline: :SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a Card Change

This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
an Equipment Failure


BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01929
  
     

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System Time Stamp: 26/12/2008 16:51

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Broadband Incident Report : :SWANAGE MUX 101 : DEGRADED SERVICE : Reference 30972 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30972   Issue : 3  
  Detected Date: 26/12/2008   Detected Time: 12:55  
  Start Date: 26/12/2008   Start Time: 12:52  
  Anticipated Clear Date: 26/12/2008   Anticipated Clear Time: 16:05  
     
  Incident Headline: :SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01929
  
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2008 15:07

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Broadband Incident Report : :SWANAGE MUX 101 : DEGRADED SERVICE : Reference 30972 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30972   Issue : 2  
  Detected Date: 26/12/2008   Detected Time: 12:55  
  Start Date: 26/12/2008   Start Time: 12:52  
  Anticipated Clear Date: 26/12/2008   Anticipated Clear Time: 14:52  
     
  Incident Headline: :SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01929
  
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2008 13:32

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Broadband Incident Report : :SWANAGE MUX 101 : DEGRADED SERVICE : Reference 30972 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30972   Issue : 1  
  Detected Date: 26/12/2008   Detected Time: 12:55  
  Start Date: 26/12/2008   Start Time: 12:52  
  Anticipated Clear Date: 26/12/2008   Anticipated Clear Time: 14:52  
     
  Incident Headline: :SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01929
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2008 13:10

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