Wednesday, August 31, 2016

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED : Reference 43905 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43905   Issue : FINAL  
  Detected Date: 31/08/2016   Detected Time: 14:12  
  Start Date: 31/08/2016   Start Time: 14:09  
  Actual Clear Date: 31/08/2016   Actual Clear Time: 14:09  
     
  Incident Headline: ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED  
     
  Incident Details: INCIDENT CANCELLED

 
  Closure Details: Local power outage, no failure on BT Network BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01765
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE : Reference 43905 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43905   Issue : 1  
  Detected Date: 31/08/2016   Detected Time: 14:12  
  Start Date: 31/08/2016   Start Time: 14:09  
  Anticipated Clear Date: 31/08/2016   Anticipated Clear Time: 18:12  
  Next Update Date: 31/08/2016   Next Update Time: 15:12  
     
  Incident Headline: ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01765
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43866   Issue : FINAL  
  Detected Date: 31/08/2016   Detected Time: 10:32  
  Start Date: 31/08/2016   Start Time: 10:22  
  Actual Clear Date: 31/08/2016   Actual Clear Time: 11:06  
     
  Incident Headline: :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01686 01877
 
  Duration: 0 days 00 hours 44 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43866   Issue : FINAL  
  Detected Date: 31/08/2016   Detected Time: 10:32  
  Start Date: 31/08/2016   Start Time: 10:22  
  Actual Clear Date: 31/08/2016   Actual Clear Time: 11:06  
     
  Incident Headline: :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01686 01877
 
  Duration: 0 days 00 hours 44 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43866   Issue : 1  
  Detected Date: 31/08/2016   Detected Time: 10:32  
  Start Date: 31/08/2016   Start Time: 10:22  
  Anticipated Clear Date: 01/09/2016   Anticipated Clear Time: 10:32  
  Next Update Date: 01/09/2016   Next Update Time: 10:32  
     
  Incident Headline: :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01686 01877
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATHYRE MUX 301 : LOSS OF SERVICE (CI) : Reference 43767 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43767   Issue : FINAL  
  Detected Date: 31/08/2016   Detected Time: 01:06  
  Start Date: 31/08/2016   Start Time: 00:56  
  Actual Clear Date: 31/08/2016   Actual Clear Time: 00:56  
     
  Incident Headline: ADSL : STRATHYRE MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01877
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE : Reference 43768 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43768   Issue : FINAL  
  Detected Date: 31/08/2016   Detected Time: 01:06  
  Start Date: 31/08/2016   Start Time: 00:56  
  Actual Clear Date: 31/08/2016   Actual Clear Time: 04:29  
     
  Incident Headline: :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01877
 
  Duration: 0 days 03 hours 32 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 43781 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43781   Issue : FINAL  
  Detected Date: 31/08/2016   Detected Time: 02:13  
  Start Date: 31/08/2016   Start Time: 02:10  
  Actual Clear Date: 31/08/2016   Actual Clear Time: 02:10  
     
  Incident Headline: ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled. Outage due to Planned work (PW314182). BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 43781 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43781   Issue : 1  
  Detected Date: 31/08/2016   Detected Time: 02:13  
  Start Date: 31/08/2016   Start Time: 02:10  
  Anticipated Clear Date: 31/08/2016   Anticipated Clear Time: 06:13  
  Next Update Date: 31/08/2016   Next Update Time: 03:13  
     
  Incident Headline: ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE : Reference 43768 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43768   Issue : 1  
  Detected Date: 31/08/2016   Detected Time: 01:06  
  Start Date: 31/08/2016   Start Time: 00:56  
  Anticipated Clear Date: 01/09/2016   Anticipated Clear Time: 01:06  
  Next Update Date: 01/09/2016   Next Update Time: 01:06  
     
  Incident Headline: :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01877
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE : Reference 43767 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43767   Issue : 1  
  Detected Date: 31/08/2016   Detected Time: 01:06  
  Start Date: 31/08/2016   Start Time: 00:56  
  Anticipated Clear Date: 31/08/2016   Anticipated Clear Time: 05:06  
  Next Update Date: 31/08/2016   Next Update Time: 02:06  
     
  Incident Headline: ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01877
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, August 28, 2016

Broadband Incident Report : : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43268   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 11:18  
  Start Date: 27/08/2016   Start Time: 11:18  
  Actual Clear Date: 28/08/2016   Actual Clear Time: 01:19  
     
  Incident Headline: : QUIDENHAM MUX 302 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Brief loss of network services for customers during the emergency card change. : Service fully restored at 01:19 following the card change under the Tarot process. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 14 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43268   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 11:18  
  Start Date: 27/08/2016   Start Time: 11:18  
  Actual Clear Date: 28/08/2016   Actual Clear Time: 01:19  
     
  Incident Headline: ADSL : QUIDENHAM MUX 302 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 14 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.