AAISP BT Incident Reports & Planned Work: 2016-08-28

Wednesday, August 31, 2016

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED : Reference 43905 : Issue FINAL :

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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43905

Issue :

FINAL

Detected Date:

31/08/2016

Detected Time:

14:12

Start Date:

31/08/2016

Start Time:

14:09

Actual Clear Date:

31/08/2016

Actual Clear Time:

14:09

Incident Headline:

ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED

Incident Details:

INCIDENT CANCELLED

Closure Details:

Local power outage, no failure on BT Network BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01765

Duration:

0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE : Reference 43905 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43905

Issue :

Detected Date:

31/08/2016

Detected Time:

14:12

Start Date:

31/08/2016

Start Time:

14:09

Anticipated Clear Date:

31/08/2016

Anticipated Clear Time:

18:12

Next Update Date:

31/08/2016

Next Update Time:

15:12

Incident Headline:

ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01765

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43866

Issue :

FINAL

Detected Date:

31/08/2016

Detected Time:

10:32

Start Date:

31/08/2016

Start Time:

10:22

Actual Clear Date:

31/08/2016

Actual Clear Time:

11:06

Incident Headline:

:[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Closure Details:

Service has been restored. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01686

01877

Duration:

0 days 00 hours 44 minutes

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43866

Issue :

FINAL

Detected Date:

31/08/2016

Detected Time:

10:32

Start Date:

31/08/2016

Start Time:

10:22

Actual Clear Date:

31/08/2016

Actual Clear Time:

11:06

Incident Headline:

:[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Closure Details:

Service has been restored. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01686

01877

Duration:

0 days 00 hours 44 minutes

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43866

Issue :

Detected Date:

31/08/2016

Detected Time:

10:32

Start Date:

31/08/2016

Start Time:

10:22

Anticipated Clear Date:

01/09/2016

Anticipated Clear Time:

10:32

Next Update Date:

01/09/2016

Next Update Time:

10:32

Incident Headline:

:[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01686

01877

Broadband Incident Report : ADSL : STRATHYRE MUX 301 : LOSS OF SERVICE (CI) : Reference 43767 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43767

Issue :

FINAL

Detected Date:

31/08/2016

Detected Time:

01:06

Start Date:

31/08/2016

Start Time:

00:56

Actual Clear Date:

31/08/2016

Actual Clear Time:

00:56

Incident Headline:

ADSL : STRATHYRE MUX 301 : LOSS OF SERVICE (CI)

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01877

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE : Reference 43768 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43768

Issue :

FINAL

Detected Date:

31/08/2016

Detected Time:

01:06

Start Date:

31/08/2016

Start Time:

00:56

Actual Clear Date:

31/08/2016

Actual Clear Time:

04:29

Incident Headline:

:[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Closure Details:

Service has been restored. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01877

Duration:

0 days 03 hours 32 minutes

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 43781 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43781

Issue :

FINAL

Detected Date:

31/08/2016

Detected Time:

02:13

Start Date:

31/08/2016

Start Time:

02:10

Actual Clear Date:

31/08/2016

Actual Clear Time:

02:10

Incident Headline:

ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Incident cancelled. Outage due to Planned work (PW314182). BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01736

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 43781 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43781

Issue :

Detected Date:

31/08/2016

Detected Time:

02:13

Start Date:

31/08/2016

Start Time:

02:10

Anticipated Clear Date:

31/08/2016

Anticipated Clear Time:

06:13

Next Update Date:

31/08/2016

Next Update Time:

03:13

Incident Headline:

ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01736

Broadband Incident Report : :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE : Reference 43768 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43768

Issue :

Detected Date:

31/08/2016

Detected Time:

01:06

Start Date:

31/08/2016

Start Time:

00:56

Anticipated Clear Date:

01/09/2016

Anticipated Clear Time:

01:06

Next Update Date:

01/09/2016

Next Update Time:

01:06

Incident Headline:

:[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01877

Broadband Incident Report : ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE : Reference 43767 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43767

Issue :

Detected Date:

31/08/2016

Detected Time:

01:06

Start Date:

31/08/2016

Start Time:

00:56

Anticipated Clear Date:

31/08/2016

Anticipated Clear Time:

05:06

Next Update Date:

31/08/2016

Next Update Time:

02:06

Incident Headline:

ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01877

Sunday, August 28, 2016

Broadband Incident Report : : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43268

Issue :

FINAL

Detected Date:

27/08/2016

Detected Time:

11:18

Start Date:

27/08/2016

Start Time:

11:18

Actual Clear Date:

28/08/2016

Actual Clear Time:

01:19

Incident Headline:

: QUIDENHAM MUX 302 : EMERGENCY PEW

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Brief loss of network services for customers during the emergency card change. : Service fully restored at 01:19 following the card change under the Tarot process. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01953

Duration:

0 days 14 hours 01 minutes

Broadband Incident Report : ADSL : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

43268

Issue :

FINAL

Detected Date:

27/08/2016

Detected Time:

11:18

Start Date:

27/08/2016

Start Time:

11:18

Actual Clear Date:

28/08/2016

Actual Clear Time:

01:19

Incident Headline:

ADSL : QUIDENHAM MUX 302 : EMERGENCY PEW

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01953

Duration:

0 days 14 hours 01 minutes

AAISP BT Incident Reports & Planned Work

Wednesday, August 31, 2016

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED : Reference 43905 : Issue FINAL :

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE : Reference 43905 : Issue 1 :

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue FINAL :

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue FINAL :

Broadband Incident Report : :[MONTGOMERY] MUX LINE CARD : LOSS OF SERVICE : Reference 43866 : Issue 1 :

Broadband Incident Report : ADSL : STRATHYRE MUX 301 : LOSS OF SERVICE (CI) : Reference 43767 : Issue FINAL :

Broadband Incident Report : :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE : Reference 43768 : Issue FINAL :

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 43781 : Issue FINAL :

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 43781 : Issue 1 :

Broadband Incident Report : :[STRATHYRE] MUX LINE CARD : LOSS OF SERVICE : Reference 43768 : Issue 1 :

Broadband Incident Report : ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE : Reference 43767 : Issue 1 :

Sunday, August 28, 2016

Broadband Incident Report : : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

Broadband Incident Report : ADSL : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

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Wednesday, August 31, 2016

Sunday, August 28, 2016

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