Wednesday, February 15, 2017

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 8715 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8715   Issue : FINAL  
  Detected Date: 15/02/2017   Detected Time: 03:34  
  Start Date: 15/02/2017   Start Time: 03:22  
  Actual Clear Date: 15/02/2017   Actual Clear Time: 03:24  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 454 Broadband customers.  
  Closure Details: Customer service automatically restored at 03:24. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 8716 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8716   Issue : FINAL  
  Detected Date: 15/02/2017   Detected Time: 03:34  
  Start Date: 15/02/2017   Start Time: 03:24  
  Actual Clear Date: 15/02/2017   Actual Clear Time: 03:24  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 454 Broadband customers.  
  Closure Details: Incident cancelled as a duplicate of IMT8715/17. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 8717 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8717   Issue : FINAL  
  Detected Date: 15/02/2017   Detected Time: 03:34  
  Start Date: 15/02/2017   Start Time: 03:24  
  Actual Clear Date: 15/02/2017   Actual Clear Time: 03:24  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 454 Broadband customers.  
  Closure Details: Incident cancelled as a duplicate of IMT8715/17. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 8715 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8715   Issue : 1  
  Detected Date: 15/02/2017   Detected Time: 03:34  
  Start Date: 15/02/2017   Start Time: 03:24  
  Anticipated Clear Date: 15/02/2017   Anticipated Clear Time: 07:34  
  Next Update Date: 15/02/2017   Next Update Time: 04:34  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 8717 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8717   Issue : 1  
  Detected Date: 15/02/2017   Detected Time: 03:34  
  Start Date: 15/02/2017   Start Time: 03:24  
  Anticipated Clear Date: 15/02/2017   Anticipated Clear Time: 07:34  
  Next Update Date: 15/02/2017   Next Update Time: 04:34  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 8716 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8716   Issue : 1  
  Detected Date: 15/02/2017   Detected Time: 03:34  
  Start Date: 15/02/2017   Start Time: 03:24  
  Anticipated Clear Date: 15/02/2017   Anticipated Clear Time: 07:34  
  Next Update Date: 15/02/2017   Next Update Time: 04:34  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, February 13, 2017

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 8369 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8369   Issue : FINAL  
  Detected Date: 13/02/2017   Detected Time: 14:16  
  Start Date: 13/02/2017   Start Time: 14:06  
  Actual Clear Date: 13/02/2017   Actual Clear Time: 14:06  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service auto-restored at 14:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 8369 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8369   Issue : 1  
  Detected Date: 13/02/2017   Detected Time: 14:16  
  Start Date: 13/02/2017   Start Time: 14:06  
  Anticipated Clear Date: 13/02/2017   Anticipated Clear Time: 18:16  
  Next Update Date: 13/02/2017   Next Update Time: 15:16  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.