Saturday, June 23, 2012

Broadband Incident Report : : EDINBURGH EDGE ROUTE SWITCH 7 : PARTIAL LOSS OF SERVICE : Reference 22404 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22404   Issue : 1  
  Detected Date: 23/06/2012   Detected Time: 10:05  
  Start Date: 23/06/2012   Start Time: 10:05  
  Anticipated Clear Date: 23/06/2012   Anticipated Clear Time: 10:09  
  Next Update Date: 23/06/2012   Next Update Time: 10:09  
     
  Incident Headline: : EDINBURGH EDGE ROUTE SWITCH 7 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service was automatically restored at 10:09

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, June 22, 2012

Broadband Incident Report : : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE ( INCIDENT CANCELLED ) : Reference 22174 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22174   Issue : FINAL  
  Detected Date: 22/06/2012   Detected Time: 15:33  
  Start Date: 22/06/2012   Start Time: 15:33  
  Actual Clear Date: 22/06/2012   Actual Clear Time: 15:33  
     
  Incident Headline: : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE ( INCIDENT CANCELLED )  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Closure Details: Incident cancelled. Investigations concluded. No fault found. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01371
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE : Reference 22174 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22174   Issue : 2  
  Detected Date: 22/06/2012   Detected Time: 15:33  
  Start Date: 22/06/2012   Start Time: 15:33  
  Anticipated Clear Date: 22/06/2012   Anticipated Clear Time: 19:15  
  Next Update Date: 22/06/2012   Next Update Time: 18:00  
     
  Incident Headline: : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Investigations are ongoing  
  Dialling Codes Affected:
01371
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE : Reference 22174 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22174   Issue : 1  
  Detected Date: 22/06/2012   Detected Time: 15:33  
  Start Date: 22/06/2012   Start Time: 15:33  
  Anticipated Clear Date: 22/06/2012   Anticipated Clear Time: 19:15  
  Next Update Date: 22/06/2012   Next Update Time: 17:00  
     
  Incident Headline: : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 17:00
 
  Dialling Codes Affected:
01371
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NACTON MUX 001 : DEGRADED SERVICE : Reference 22109 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22109   Issue : FINAL  
  Detected Date: 22/06/2012   Detected Time: 10:27  
  Start Date: 22/06/2012   Start Time: 10:27  
  Actual Clear Date: 22/06/2012   Actual Clear Time: 10:53  
     
  Incident Headline: : NACTON MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 10:53; by completing: a reboot of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01473
 
  Duration: 0 days 00 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NACTON MUX 001 : DEGRADED SERVICE : Reference 22109 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22109   Issue : 1  
  Detected Date: 22/06/2012   Detected Time: 10:27  
  Start Date: 22/06/2012   Start Time: 10:27  
  Anticipated Clear Date: 22/06/2012   Anticipated Clear Time: 12:27  
  Next Update Date: 22/06/2012   Next Update Time: 11:30  
     
  Incident Headline: : NACTON MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 11:30



 
  Dialling Codes Affected:
01473
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : FARADAY EDGE ROUTE SWITCH 7 : LOSS OF SERVICE : Reference 21999 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21999   Issue : 1  
  Detected Date: 22/06/2012   Detected Time: 04:40  
  Start Date: 22/06/2012   Start Time: 04:35  
  Anticipated Clear Date: 22/06/2012   Anticipated Clear Time: 04:40  
  Next Update Date: 22/06/2012   Next Update Time: 04:40  
     
  Incident Headline: FARADAY EDGE ROUTE SWITCH 7 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Loss of internet services for 8773 Broadband end users. Service fully restored at 04:40 after equipment restored at Faraday

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR VEOLIA SERVICE PROVIDER : INTERMITTENT LOSS OF SERVICE : Reference 21887 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21887   Issue : FINAL  
  Detected Date: 21/06/2012   Detected Time: 13:40  
  Start Date: 21/06/2012   Start Time: 13:00  
  Actual Clear Date: 22/06/2012   Actual Clear Time: 00:29  
     
  Incident Headline: : HOMEGATEWAY 0 FOR VEOLIA SERVICE PROVIDER : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 00:29
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
  Duration: 0 days 11 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21908   Issue : FINAL  
  Detected Date: 21/06/2012   Detected Time: 15:26  
  Start Date: 21/06/2012   Start Time: 15:20  
  Actual Clear Date: 22/06/2012   Actual Clear Time: 00:18  
     
  Incident Headline: : THRAPSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:18; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01832
 
  Duration: 0 days 08 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 21, 2012

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21908   Issue : 5  
  Detected Date: 21/06/2012   Detected Time: 15:26  
  Start Date: 21/06/2012   Start Time: 15:20  
  Anticipated Clear Date: 22/06/2012   Anticipated Clear Time: 01:00  
  Next Update Date: 22/06/2012   Next Update Time: 00:30  
     
  Incident Headline: : THRAPSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 23:40.  
  Dialling Codes Affected:
01832
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21908   Issue : 4  
  Detected Date: 21/06/2012   Detected Time: 15:26  
  Start Date: 21/06/2012   Start Time: 15:20  
  Anticipated Clear Date: 21/06/2012   Anticipated Clear Time: 23:45  
  Next Update Date: 21/06/2012   Next Update Time: 22:00  
     
  Incident Headline: : THRAPSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: New card also faulty. Another new card is being ordered, waiting an ETA to site. Next update will be at 22:00  
  Dialling Codes Affected:
01832
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21908   Issue : 3  
  Detected Date: 21/06/2012   Detected Time: 15:26  
  Start Date: 21/06/2012   Start Time: 15:20  
  Anticipated Clear Date: 21/06/2012   Anticipated Clear Time: 21:20  
  Next Update Date: 21/06/2012   Next Update Time: 20:20  
     
  Incident Headline: : THRAPSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software.  
  Dialling Codes Affected:
01832
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21908   Issue : 2  
  Detected Date: 21/06/2012   Detected Time: 15:26  
  Start Date: 21/06/2012   Start Time: 15:20  
  Anticipated Clear Date: 21/06/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 21/06/2012   Next Update Time: 19:30  
     
  Incident Headline: : THRAPSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 19:00.  
  Dialling Codes Affected:
01832
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.