Broadband Incident Report : : EDINBURGH EDGE ROUTE SWITCH 7 : PARTIAL LOSS OF SERVICE : Reference 22404 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22404		Issue :	1
	Detected Date:	23/06/2012		Detected Time:	10:05
	Start Date:	23/06/2012		Start Time:	10:05
	Anticipated Clear Date:	23/06/2012		Anticipated Clear Time:	10:09
	Next Update Date:	23/06/2012		Next Update Time:	10:09
	Incident Headline:	: EDINBURGH EDGE ROUTE SWITCH 7 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service was automatically restored at 10:09
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE ( INCIDENT CANCELLED ) : Reference 22174 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22174		Issue :	FINAL
	Detected Date:	22/06/2012		Detected Time:	15:33
	Start Date:	22/06/2012		Start Time:	15:33
	Actual Clear Date:	22/06/2012		Actual Clear Time:	15:33
	Incident Headline:	: BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE ( INCIDENT CANCELLED )
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Closure Details:	Incident cancelled. Investigations concluded. No fault found. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE : Reference 22174 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22174		Issue :	2
	Detected Date:	22/06/2012		Detected Time:	15:33
	Start Date:	22/06/2012		Start Time:	15:33
	Anticipated Clear Date:	22/06/2012		Anticipated Clear Time:	19:15
	Next Update Date:	22/06/2012		Next Update Time:	18:00
	Incident Headline:	: BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Investigations are ongoing
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE : Reference 22174 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22174		Issue :	1
	Detected Date:	22/06/2012		Detected Time:	15:33
	Start Date:	22/06/2012		Start Time:	15:33
	Anticipated Clear Date:	22/06/2012		Anticipated Clear Time:	19:15
	Next Update Date:	22/06/2012		Next Update Time:	17:00
	Incident Headline:	: BISHOPS STORTFORD - FARADAY : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 17:00
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NACTON MUX 001 : DEGRADED SERVICE : Reference 22109 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22109		Issue :	FINAL
	Detected Date:	22/06/2012		Detected Time:	10:27
	Start Date:	22/06/2012		Start Time:	10:27
	Actual Clear Date:	22/06/2012		Actual Clear Time:	10:53
	Incident Headline:	: NACTON MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 10:53; by completing: a reboot of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01473
	Duration:	0 days 00 hours 26 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NACTON MUX 001 : DEGRADED SERVICE : Reference 22109 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22109		Issue :	1
	Detected Date:	22/06/2012		Detected Time:	10:27
	Start Date:	22/06/2012		Start Time:	10:27
	Anticipated Clear Date:	22/06/2012		Anticipated Clear Time:	12:27
	Next Update Date:	22/06/2012		Next Update Time:	11:30
	Incident Headline:	: NACTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 11:30
	Dialling Codes Affected:	01473

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : FARADAY EDGE ROUTE SWITCH 7 : LOSS OF SERVICE : Reference 21999 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21999		Issue :	1
	Detected Date:	22/06/2012		Detected Time:	04:40
	Start Date:	22/06/2012		Start Time:	04:35
	Anticipated Clear Date:	22/06/2012		Anticipated Clear Time:	04:40
	Next Update Date:	22/06/2012		Next Update Time:	04:40
	Incident Headline:	FARADAY EDGE ROUTE SWITCH 7 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Loss of internet services for 8773 Broadband end users. Service fully restored at 04:40 after equipment restored at Faraday
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR VEOLIA SERVICE PROVIDER : INTERMITTENT LOSS OF SERVICE : Reference 21887 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21887		Issue :	FINAL
	Detected Date:	21/06/2012		Detected Time:	13:40
	Start Date:	21/06/2012		Start Time:	13:00
	Actual Clear Date:	22/06/2012		Actual Clear Time:	00:29
	Incident Headline:	: HOMEGATEWAY 0 FOR VEOLIA SERVICE PROVIDER : INTERMITTENT LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 00:29 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 11 hours 29 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	FINAL
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Actual Clear Date:	22/06/2012		Actual Clear Time:	00:18
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 00:18; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01832
	Duration:	0 days 08 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	5
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	22/06/2012		Anticipated Clear Time:	01:00
	Next Update Date:	22/06/2012		Next Update Time:	00:30
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 23:40.
	Dialling Codes Affected:	01832

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	4
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	21/06/2012		Anticipated Clear Time:	23:45
	Next Update Date:	21/06/2012		Next Update Time:	22:00
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	New card also faulty. Another new card is being ordered, waiting an ETA to site. Next update will be at 22:00
	Dialling Codes Affected:	01832

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	3
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	21/06/2012		Anticipated Clear Time:	21:20
	Next Update Date:	21/06/2012		Next Update Time:	20:20
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software.
	Dialling Codes Affected:	01832

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	2
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	21/06/2012		Anticipated Clear Time:	20:00
	Next Update Date:	21/06/2012		Next Update Time:	19:30
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 19:00.
	Dialling Codes Affected:	01832

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.