Saturday, August 15, 2015

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 38254 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38254   Issue : 3  
  Detected Date: 15/08/2015   Detected Time: 22:20  
  Start Date: 15/08/2015   Start Time: 22:14  
  Anticipated Clear Date: 16/08/2015   Anticipated Clear Time: 02:30  
  Next Update Date: 16/08/2015   Next Update Time: 02:00  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 480 Broadband customers. An EES engineer is en route with an estimated arrival time of 01:09. The operational team have ordered spares and we await estimated delivery times from the courier. The fault has been proven off the SDH platform and therefore remote re-routes are not possible. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01283
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 38254 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38254   Issue : 2  
  Detected Date: 15/08/2015   Detected Time: 22:20  
  Start Date: 15/08/2015   Start Time: 22:14  
  Anticipated Clear Date: 16/08/2015   Anticipated Clear Time: 02:30  
  Next Update Date: 16/08/2015   Next Update Time: 01:30  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 480 Broadband customers. The operational team have raised a task for an engineer to attend site and have ordered spares, estimated times of arrival are unknown at this time. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01283
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 38254 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38254   Issue : 1  
  Detected Date: 15/08/2015   Detected Time: 22:20  
  Start Date: 15/08/2015   Start Time: 22:14  
  Anticipated Clear Date: 16/08/2015   Anticipated Clear Time: 02:20  
  Next Update Date: 15/08/2015   Next Update Time: 23:20  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01283
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 14, 2015

Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37978 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37978   Issue : FINAL  
  Detected Date: 14/08/2015   Detected Time: 00:54  
  Start Date: 14/08/2015   Start Time: 00:44  
  Actual Clear Date: 14/08/2015   Actual Clear Time: 01:48  
     
  Incident Headline: ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 01:48 after services were remotely re-routed to bypass the ongoing SDH fault at Birchwood. The originating fault will continue to be investigated under IMT37980/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01522
 
  Duration: 0 days 01 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37978 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37978   Issue : FINAL  
  Detected Date: 14/08/2015   Detected Time: 00:54  
  Start Date: 14/08/2015   Start Time: 00:44  
  Actual Clear Date: 14/08/2015   Actual Clear Time: 01:48  
     
  Incident Headline: ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 01:48 after services were remotely re-routed to bypass the ongoing SDH fault at Birchwood. The originating fault will continue to be investigated under IMT37980/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01522
 
  Duration: 0 days 01 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37978 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37978   Issue : 2  
  Detected Date: 14/08/2015   Detected Time: 00:54  
  Start Date: 14/08/2015   Start Time: 00:44  
  Anticipated Clear Date: 14/08/2015   Anticipated Clear Time: 04:00  
  Next Update Date: 14/08/2015   Next Update Time: 03:30  
     
  Incident Headline: ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 729 Broadband customers. The root cause for this incident is an SDH transmission failure at Birchwood, being managed on IMT37980/15. A hardware fault has been identified within the SDH Network Element at Birchwood. An engineer has been tasked to site to confirm remote diagnostics and carry out the appropriate restoration actions. Replacement hardware is being ordered to site to be utilised should a hardware fault be confirmed. Remote re-routes of the affected Broadband services will be investigated as a parallel action. Next update will be issued once engineer is on site and root cause has been confirmed, or sooner should there be a significant development.  
  Dialling Codes Affected:
01522
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37979 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37979   Issue : FINAL  
  Detected Date: 14/08/2015   Detected Time: 00:54  
  Start Date: 14/08/2015   Start Time: 00:44  
  Actual Clear Date: 14/08/2015   Actual Clear Time: 00:44  
     
  Incident Headline: ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled, duplicate of IMT37978/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01522
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37978 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37978   Issue : 1  
  Detected Date: 14/08/2015   Detected Time: 00:54  
  Start Date: 14/08/2015   Start Time: 00:44  
  Anticipated Clear Date: 14/08/2015   Anticipated Clear Time: 04:54  
  Next Update Date: 14/08/2015   Next Update Time: 01:54  
     
  Incident Headline: ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01522
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37979 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37979   Issue : 1  
  Detected Date: 14/08/2015   Detected Time: 00:54  
  Start Date: 14/08/2015   Start Time: 00:44  
  Anticipated Clear Date: 14/08/2015   Anticipated Clear Time: 04:54  
  Next Update Date: 14/08/2015   Next Update Time: 01:54  
     
  Incident Headline: ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01522
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 13, 2015

Broadband Incident Report : :[COLLIER STREET] MUX LINE CARD : LOSS OF SERVICE : Reference 37917 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37917   Issue : FINAL  
  Detected Date: 13/08/2015   Detected Time: 14:56  
  Start Date: 13/08/2015   Start Time: 14:46  
  Actual Clear Date: 13/08/2015   Actual Clear Time: 16:20  
     
  Incident Headline: :[COLLIER STREET] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01892
 
  Duration: 0 days 01 hours 34 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[COLLIER STREET] MUX LINE CARD : LOSS OF SERVICE : Reference 37917 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37917   Issue : 1  
  Detected Date: 13/08/2015   Detected Time: 14:56  
  Start Date: 13/08/2015   Start Time: 14:46  
  Anticipated Clear Date: 14/08/2015   Anticipated Clear Time: 14:56  
  Next Update Date: 14/08/2015   Next Update Time: 14:56  
     
  Incident Headline: :[COLLIER STREET] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES MANCHESTER AREA : LOSS OF SERVICE : Reference 37773 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37773   Issue : FINAL  
  Detected Date: 13/08/2015   Detected Time: 02:43  
  Start Date: 13/08/2015   Start Time: 02:43  
  Actual Clear Date: 13/08/2015   Actual Clear Time: 03:59  
     
  Incident Headline: ADSL : MULTIPLE MUXES MANCHESTER AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 03:59 following a hardware change within the CDN Network Element at Manchester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0143201531015440156801584
0163001766018850194801952
To Fo
 
  Duration: 0 days 01 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES MANCHESTER AREA : LOSS OF SERVICE : Reference 37773 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37773   Issue : 2  
  Detected Date: 13/08/2015   Detected Time: 02:43  
  Start Date: 13/08/2015   Start Time: 02:43  
  Anticipated Clear Date: 13/08/2015   Anticipated Clear Time: 04:43  
  Next Update Date: 13/08/2015   Next Update Time: 04:14  
     
  Incident Headline: : MULTIPLE MUXES MANCHESTER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 3180 Broadband customers. Parent incident for this report is IMT37776/15. Loss of 15 ADSL muxes around the Manchester area, root cause identified as an 20C CDN failure in Manchester Dial House. There are donor cards onsite and an EES engineer is en route. Estimated time of restoration not yet known. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
0143201531015440156801584
0163001766018850194801952
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.