Friday, November 13, 2015

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52875 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52875   Issue : FINAL  
  Detected Date: 13/11/2015   Detected Time: 00:58  
  Start Date: 13/11/2015   Start Time: 00:47  
  Actual Clear Date: 13/11/2015   Actual Clear Time: 00:47  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01851
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52873 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52873   Issue : FINAL  
  Detected Date: 13/11/2015   Detected Time: 00:58  
  Start Date: 13/11/2015   Start Time: 00:47  
  Actual Clear Date: 13/11/2015   Actual Clear Time: 00:47  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01851
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52863 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52863   Issue : FINAL  
  Detected Date: 13/11/2015   Detected Time: 00:57  
  Start Date: 13/11/2015   Start Time: 00:47  
  Actual Clear Date: 13/11/2015   Actual Clear Time: 00:47  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Local power outage, no failure on the BT network.  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01851
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52863 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52863   Issue : FINAL  
  Detected Date: 13/11/2015   Detected Time: 00:57  
  Start Date: 13/11/2015   Start Time: 00:47  
  Actual Clear Date: 13/11/2015   Actual Clear Time: 00:47  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01851
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52863 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52863   Issue : 1  
  Detected Date: 13/11/2015   Detected Time: 00:57  
  Start Date: 13/11/2015   Start Time: 00:47  
  Anticipated Clear Date: 13/11/2015   Anticipated Clear Time: 04:57  
  Next Update Date: 13/11/2015   Next Update Time: 01:57  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01851
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52873 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52873   Issue : 1  
  Detected Date: 13/11/2015   Detected Time: 00:58  
  Start Date: 13/11/2015   Start Time: 00:47  
  Anticipated Clear Date: 13/11/2015   Anticipated Clear Time: 04:58  
  Next Update Date: 13/11/2015   Next Update Time: 01:58  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01851
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 52875 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52875   Issue : 1  
  Detected Date: 13/11/2015   Detected Time: 00:58  
  Start Date: 13/11/2015   Start Time: 00:47  
  Anticipated Clear Date: 13/11/2015   Anticipated Clear Time: 04:58  
  Next Update Date: 13/11/2015   Next Update Time: 01:58  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01851
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, November 11, 2015

Broadband Incident Report : : MULTIPLE MUX WEST SCOTLAND : EPEW : Reference 52518 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52518   Issue : FINAL  
  Detected Date: 10/11/2015   Detected Time: 23:25  
  Start Date: 10/11/2015   Start Time: 23:25  
  Actual Clear Date: 11/11/2015   Actual Clear Time: 05:30  
     
  Incident Headline: : MULTIPLE MUX WEST SCOTLAND : EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01369014750150501700To Fo
 
  Duration: 0 days 06 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX WEST SCOTLAND : EPEW : Reference 52518 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52518   Issue : FINAL  
  Detected Date: 10/11/2015   Detected Time: 23:25  
  Start Date: 10/11/2015   Start Time: 23:25  
  Actual Clear Date: 11/11/2015   Actual Clear Time: 05:30  
     
  Incident Headline: ADSL : MULTIPLE MUX WEST SCOTLAND : EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 05:30 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01369014750150501700To Fo
 
  Duration: 0 days 06 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW : Reference 52291 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52291   Issue : FINAL  
  Detected Date: 10/11/2015   Detected Time: 09:41  
  Start Date: 10/11/2015   Start Time: 09:41  
  Actual Clear Date: 11/11/2015   Actual Clear Time: 03:14  
     
  Incident Headline: : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of hr:min; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0283087
 
  Duration: 0 days 17 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW : Reference 52291 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52291   Issue : FINAL  
  Detected Date: 10/11/2015   Detected Time: 09:41  
  Start Date: 10/11/2015   Start Time: 09:41  
  Actual Clear Date: 11/11/2015   Actual Clear Time: 03:14  
     
  Incident Headline: ADSL : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:14 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0283087
 
  Duration: 0 days 17 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUNOON]: MUX 303 : LOSS OF SERVICE : Reference 52525 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52525   Issue : FINAL  
  Detected Date: 11/11/2015   Detected Time: 01:48  
  Start Date: 11/11/2015   Start Time: 01:45  
  Actual Clear Date: 11/11/2015   Actual Clear Time: 01:45  
     
  Incident Headline: ADSL :[DUNOON]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled running on IMT52518/15  
  Closure Details: Incident cancelled running on IMT52518/15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01369To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUNOON]: MUX 303 : LOSS OF SERVICE : Reference 52525 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52525   Issue : 1  
  Detected Date: 11/11/2015   Detected Time: 01:48  
  Start Date: 11/11/2015   Start Time: 01:45  
  Anticipated Clear Date: 11/11/2015   Anticipated Clear Time: 05:48  
  Next Update Date: 11/11/2015   Next Update Time: 02:48  
     
  Incident Headline: ADSL :[DUNOON]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01369To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.