Thursday, September 21, 2017

Broadband Incident Report : ADSL : OAKAMOOR : MUX 302 : OVERRUNNING PEW : Reference 54134 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54134   Issue : FINAL  
  Detected Date: 21/09/2017   Detected Time: 06:00  
  Start Date: 21/09/2017   Start Time: 06:00  
  Actual Clear Date: 21/09/2017   Actual Clear Time: 08:04  
     
  Incident Headline: ADSL : OAKAMOOR : MUX 302 : OVERRUNNING PEW  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 08:04 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01538
 
  Duration: 0 days 02 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : OAKAMOOR : MUX 302 : OVERRUNNING PEW : Reference 54134 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54134   Issue : 3  
  Detected Date: 21/09/2017   Detected Time: 06:00  
  Start Date: 21/09/2017   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2017   Anticipated Clear Time: 08:00  
  Next Update Date: 21/09/2017   Next Update Time: 07:40  
     
  Incident Headline: ADSL : OAKAMOOR : MUX 302 : OVERRUNNING PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Outage is due to an over running planned works. Investigations are ongoing into cause of the failure.  
  Dialling Codes Affected:
01538
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OAKAMOOR MUX OKM-MSAN-302 : LOSS OF SERVICE : Reference 54134 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54134   Issue : 2  
  Detected Date: 21/09/2017   Detected Time: 06:00  
  Start Date: 21/09/2017   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2017   Anticipated Clear Time: 08:00  
  Next Update Date: 21/09/2017   Next Update Time: 07:14  
     
  Incident Headline: : OAKAMOOR MUX OKM-MSAN-302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Failed Pw329646TSO are currently assessing customer impact.
 
  Dialling Codes Affected:
01538
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OAKAMOOR MUX OKM-MSAN-302 : LOSS OF SERVICE : Reference 54134 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54134   Issue : 1  
  Detected Date: 21/09/2017   Detected Time: 06:00  
  Start Date: 21/09/2017   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2017   Anticipated Clear Time: 08:00  
  Next Update Date: 21/09/2017   Next Update Time: 07:14  
     
  Incident Headline: : OAKAMOOR MUX OKM-MSAN-302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01538
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 54056 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54056   Issue : FINAL  
  Detected Date: 21/09/2017   Detected Time: 03:31  
  Start Date: 21/09/2017   Start Time: 03:29  
  Actual Clear Date: 21/09/2017   Actual Clear Time: 03:29  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 03:31. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 54056 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54056   Issue : FINAL  
  Detected Date: 21/09/2017   Detected Time: 03:31  
  Start Date: 21/09/2017   Start Time: 03:29  
  Actual Clear Date: 21/09/2017   Actual Clear Time: 03:29  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 03:31. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 54056 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54056   Issue : FINAL  
  Detected Date: 21/09/2017   Detected Time: 03:31  
  Start Date: 21/09/2017   Start Time: 03:29  
  Actual Clear Date: 21/09/2017   Actual Clear Time: 03:31  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 03:31. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 54056 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54056   Issue : FINAL  
  Detected Date: 21/09/2017   Detected Time: 03:31  
  Start Date: 21/09/2017   Start Time: 03:29  
  Actual Clear Date: 21/09/2017   Actual Clear Time: 03:31  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 03:31. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 54056 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54056   Issue : 1  
  Detected Date: 21/09/2017   Detected Time: 03:31  
  Start Date: 21/09/2017   Start Time: 03:29  
  Anticipated Clear Date: 21/09/2017   Anticipated Clear Time: 07:31  
  Next Update Date: 21/09/2017   Next Update Time: 04:31  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 12, 2017

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE : Reference 52379 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52379   Issue : FINAL  
  Detected Date: 12/09/2017   Detected Time: 22:09  
  Start Date: 12/09/2017   Start Time: 22:02  
  Actual Clear Date: 12/09/2017   Actual Clear Time: 22:05  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for Broadband customers  
  Closure Details: Service automatically restored at 22:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE : Reference 52379 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52379   Issue : FINAL  
  Detected Date: 12/09/2017   Detected Time: 22:09  
  Start Date: 12/09/2017   Start Time: 22:02  
  Actual Clear Date: 12/09/2017   Actual Clear Time: 22:05  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 22:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE : Reference 52379 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52379   Issue : FINAL  
  Detected Date: 12/09/2017   Detected Time: 22:09  
  Start Date: 12/09/2017   Start Time: 22:02  
  Actual Clear Date: 12/09/2017   Actual Clear Time: 22:05  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 22:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE : Reference 52379 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52379   Issue : FINAL  
  Detected Date: 12/09/2017   Detected Time: 22:09  
  Start Date: 12/09/2017   Start Time: 22:02  
  Actual Clear Date: 12/09/2017   Actual Clear Time: 22:05  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 22:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.