Saturday, January 22, 2011

Broadband Incident Report : CAMBRIDGE : LOSS OF SERVICE : Reference 2588 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2588   Issue : FINAL  
  Detected Date: 22/01/2011   Detected Time: 16:46  
  Start Date: 22/01/2011   Start Time: 16:46  
  Actual Clear Date: 22/01/2011   Actual Clear Time: 21:28  
     
  Incident Headline: CAMBRIDGE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01553
 
     

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System Time Stamp: 22/01/2011 21:57

Broadband Incident Report : CAMBRIDGE : LOSS OF SERVICE : Reference 2588 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2588   Issue : 3  
  Detected Date: 22/01/2011   Detected Time: 16:46  
  Start Date: 22/01/2011   Start Time: 16:46  
  Anticipated Clear Date: 22/01/2011   Anticipated Clear Time: 23:00  
     
  Incident Headline: CAMBRIDGE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01553
 
     

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System Time Stamp: 22/01/2011 21:12

Broadband Incident Report : : CAMBRIDGE : LOSS OF SERVICE : Reference 2588 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2588   Issue : 2  
  Detected Date: 22/01/2011   Detected Time: 16:46  
  Start Date: 22/01/2011   Start Time: 16:46  
  Anticipated Clear Date: 22/01/2011   Anticipated Clear Time: 20:45  
     
  Incident Headline: : CAMBRIDGE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01553
 
     

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System Time Stamp: 22/01/2011 19:03

Broadband Incident Report : : CAMBRIDGE : LOSS OF SERVICE : Reference 2588 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2588   Issue : 1  
  Detected Date: 22/01/2011   Detected Time: 16:46  
  Start Date: 22/01/2011   Start Time: 16:46  
  Anticipated Clear Date: 22/01/2011   Anticipated Clear Time: 20:45  
     
  Incident Headline: : CAMBRIDGE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01553
 
     

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System Time Stamp: 22/01/2011 17:00

Friday, January 21, 2011

Broadband Incident Report : : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE : Reference 2469 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2469   Issue : FINAL  
  Detected Date: 21/01/2011   Detected Time: 08:52  
  Start Date: 21/01/2011   Start Time: 08:51  
  Actual Clear Date: 21/01/2011   Actual Clear Time: 19:50  
     
  Incident Headline: : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 21/01/2011 20:08

Broadband Incident Report : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE : Reference 2469 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2469   Issue : 4  
  Detected Date: 21/01/2011   Detected Time: 08:52  
  Start Date: 21/01/2011   Start Time: 08:51  
  Anticipated Clear Date: 21/01/2011   Anticipated Clear Time: 20:00  
     
  Incident Headline: ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 21/01/2011 18:21

Broadband Incident Report : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE : Reference 2469 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2469   Issue : 3  
  Detected Date: 21/01/2011   Detected Time: 08:52  
  Start Date: 21/01/2011   Start Time: 08:51  
  Anticipated Clear Date: 21/01/2011   Anticipated Clear Time: 19:00  
     
  Incident Headline: ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 21/01/2011 17:26

Broadband Incident Report : : ALCESTER MSAN 301 & MUX 101 : DEGRADE OF SERVICE : Reference 2469 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2469   Issue : 2  
  Detected Date: 21/01/2011   Detected Time: 08:52  
  Start Date: 21/01/2011   Start Time: 08:51  
  Anticipated Clear Date: 21/01/2011   Anticipated Clear Time: 10:58  
     
  Incident Headline: : ALCESTER MSAN 301 & MUX 101 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 21/01/2011 10:02

Broadband Incident Report : : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE : Reference 2469 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2469   Issue : 1  
  Detected Date: 21/01/2011   Detected Time: 08:52  
  Start Date: 21/01/2011   Start Time: 08:51  
  Anticipated Clear Date: 21/01/2011   Anticipated Clear Time: 10:51  
     
  Incident Headline: : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 21/01/2011 09:10

Wednesday, January 19, 2011

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2190   Issue : FINAL  
  Detected Date: 19/01/2011   Detected Time: 10:19  
  Start Date: 19/01/2011   Start Time: 10:18  
  Actual Clear Date: 19/01/2011   Actual Clear Time: 18:11  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 19/01/2011 18:34

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2190   Issue : 8  
  Detected Date: 19/01/2011   Detected Time: 10:19  
  Start Date: 19/01/2011   Start Time: 10:18  
  Anticipated Clear Date: 19/01/2011   Anticipated Clear Time: 18:45  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 19/01/2011 17:41

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2190   Issue : 7  
  Detected Date: 19/01/2011   Detected Time: 10:19  
  Start Date: 19/01/2011   Start Time: 10:18  
  Anticipated Clear Date: 19/01/2011   Anticipated Clear Time: 16:54  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 19/01/2011 15:58

Broadband Incident Report : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2190   Issue : 6  
  Detected Date: 19/01/2011   Detected Time: 10:19  
  Start Date: 19/01/2011   Start Time: 10:18  
  Anticipated Clear Date: 19/01/2011   Anticipated Clear Time: 16:30  
     
  Incident Headline: HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 19/01/2011 15:18

Broadband Incident Report : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2190   Issue : 5  
  Detected Date: 19/01/2011   Detected Time: 10:19  
  Start Date: 19/01/2011   Start Time: 10:18  
  Anticipated Clear Date: 19/01/2011   Anticipated Clear Time: 15:30  
     
  Incident Headline: HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 19/01/2011 14:26