Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 10721 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10721		Issue :	FINAL
	Detected Date:	24/04/2009		Detected Time:	09:39
	Start Date:	24/04/2009		Start Time:	09:39
	Actual Clear Date:	24/04/2009		Actual Clear Time:	11:25
	Incident Headline:	BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01622

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System Time Stamp: 24/04/2009 15:00

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 10721 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10721		Issue :	4
	Detected Date:	24/04/2009		Detected Time:	09:39
	Start Date:	24/04/2009		Start Time:	09:39
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	14:25
	Incident Headline:	BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 11:25, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01622

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System Time Stamp: 24/04/2009 11:34

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 10721 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10721		Issue :	3
	Detected Date:	24/04/2009		Detected Time:	09:39
	Start Date:	24/04/2009		Start Time:	09:39
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	11:53
	Incident Headline:	BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01622

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System Time Stamp: 24/04/2009 10:54

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 10700 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10700		Issue :	FINAL
	Detected Date:	24/04/2009		Detected Time:	02:09
	Start Date:	24/04/2009		Start Time:	02:07
	Actual Clear Date:	24/04/2009		Actual Clear Time:	07:40
	Incident Headline:	ROYSTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01763

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System Time Stamp: 24/04/2009 10:33

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 10721 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10721		Issue :	2
	Detected Date:	24/04/2009		Detected Time:	09:39
	Start Date:	24/04/2009		Start Time:	09:39
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	11:39
	Incident Headline:	BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01622

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System Time Stamp: 24/04/2009 10:09

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 10721 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10721		Issue :	1
	Detected Date:	24/04/2009		Detected Time:	09:39
	Start Date:	24/04/2009		Start Time:	09:39
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	11:39
	Incident Headline:	BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01622

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System Time Stamp: 24/04/2009 09:50

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 10700 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10700		Issue :	4
	Detected Date:	24/04/2009		Detected Time:	02:09
	Start Date:	24/04/2009		Start Time:	02:07
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	10:40
	Incident Headline:	ROYSTON MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 07:40, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01763

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System Time Stamp: 24/04/2009 07:52

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 10700 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10700		Issue :	3
	Detected Date:	24/04/2009		Detected Time:	02:09
	Start Date:	24/04/2009		Start Time:	02:07
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	08:30
	Incident Headline:	ROYSTON MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01763

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System Time Stamp: 24/04/2009 07:23

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 10700 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10700		Issue :	2
	Detected Date:	24/04/2009		Detected Time:	02:09
	Start Date:	24/04/2009		Start Time:	02:07
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	05:54
	Incident Headline:	: ROYSTON MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01763

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System Time Stamp: 24/04/2009 04:57

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 10700 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10700		Issue :	1
	Detected Date:	24/04/2009		Detected Time:	02:09
	Start Date:	24/04/2009		Start Time:	02:07
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	04:07
	Incident Headline:	: ROYSTON MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01763

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System Time Stamp: 24/04/2009 02:19

Broadband Incident Report : : BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE : Reference 10679 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10679		Issue :	4
	Detected Date:	23/04/2009		Detected Time:	17:57
	Start Date:	23/04/2009		Start Time:	17:57
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	23:59
	Incident Headline:	: BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/04/2009 22:21

Broadband Incident Report : : CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE : Reference 10683 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10683		Issue :	2
	Detected Date:	23/04/2009		Detected Time:	20:41
	Start Date:	23/04/2009		Start Time:	20:40
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	00:35
	Incident Headline:	: CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored as of 2135, we are now monitoring for a stability period of 3 hours.
	Dialling Codes Affected:	0203119 0203217 0207014 0207168 0207250 0207251 0207253 0207336 0207490 0207549 0207553 0207608 0207689 0207490

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System Time Stamp: 23/04/2009 21:47

Broadband Incident Report : : CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE : Reference 10683 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10683		Issue :	1
	Detected Date:	23/04/2009		Detected Time:	20:41
	Start Date:	23/04/2009		Start Time:	20:40
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	22:40
	Incident Headline:	: CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203119 0203217 0207014 0207168 0207250 0207251 0207253 0207336 0207490 0207549 0207553 0207608 0207689 0207490

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System Time Stamp: 23/04/2009 20:49

Broadband Incident Report : BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE : Reference 10679 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10679		Issue :	3
	Detected Date:	23/04/2009		Detected Time:	17:57
	Start Date:	23/04/2009		Start Time:	17:57
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	21:45
	Incident Headline:	BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out further remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/04/2009 20:35