Friday, July 27, 2012

Broadband Incident Report : BRISTOL NODE 11180 : DEGRADED SERVICE : Reference 27214 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27214   Issue : FINAL  
  Detected Date: 27/07/2012   Detected Time: 13:58  
  Start Date: 27/07/2012   Start Time: 13:02  
  Actual Clear Date: 27/07/2012   Actual Clear Time: 13:06  
     
  Incident Headline: BRISTOL NODE 11180 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 13:06; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012750145401934
011790127501454
 
  Duration: 0 days 00 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRISTOL NODE 11180 : DEGRADED SERVICE : Reference 27214 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27214   Issue : 1  
  Detected Date: 27/07/2012   Detected Time: 13:58  
  Start Date: 27/07/2012   Start Time: 13:58  
  Anticipated Clear Date: 27/07/2012   Anticipated Clear Time: 16:30  
  Next Update Date: 27/07/2012   Next Update Time: 16:00  
     
  Incident Headline: BRISTOL NODE 11180 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 16:00.

 
  Dialling Codes Affected:
0117301179012750145401934
011790127501454
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 25, 2012

Broadband Incident Report : : HOMEGATEWAY 2 EDINBURGH : DEGRADED SERVICE : Reference 26830 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26830   Issue : FINAL  
  Detected Date: 25/07/2012   Detected Time: 13:23  
  Start Date: 25/07/2012   Start Time: 13:23  
  Actual Clear Date: 25/07/2012   Actual Clear Time: 14:00  
     
  Incident Headline: : HOMEGATEWAY 2 EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16.05; by completing: a remote reset of application. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 2 EDINBURGH : DEGRADED SERVICE : Reference 26830 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26830   Issue : 1  
  Detected Date: 25/07/2012   Detected Time: 13:23  
  Start Date: 25/07/2012   Start Time: 13:23  
  Anticipated Clear Date: 26/07/2012   Anticipated Clear Time: 06:23  
  Next Update Date: 26/07/2012   Next Update Time: 04:00  
     
  Incident Headline: : HOMEGATEWAY 2 EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work required will be done out of hours tonight at 02:00. Next update 04:00

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, July 24, 2012

Broadband Incident Report : : BIRMINGHAM ERX4: LOSS OF SERVICE : Reference 26536 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26536   Issue : 1  
  Detected Date: 24/07/2012   Detected Time: 01:36  
  Start Date: 24/07/2012   Start Time: 01:33  
  Anticipated Clear Date: 24/07/2012   Anticipated Clear Time: 01:46  
  Next Update Date: 24/07/2012   Next Update Time: 01:46  
     
  Incident Headline: : BIRMINGHAM ERX4: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Loss of all services on erx4. Service auto restored at 01:46
 
  Dialling Codes Affected:
01162012124012131012132012137
012152012153012155012156012158
012160012168012420127001283
0129101386014320143701443
0144601452014550147701495
0150901527015300153601538
0154301554015680157001594
0160001646016560166401675
0167601684016860174301746
0178901858018730187401886
0188901902019050192201926
019520247621024763002476510247663
02476670292022029202502920450292046
02920470292048029204902920510292069
02920750292076LLCM0LLEM0LLSW0
02920750292076
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, July 23, 2012

Broadband Incident Report : : SUDBROOKE PARK MUX 101 : LOSS OF SERVICE : Reference 26499 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26499   Issue : FINAL  
  Detected Date: 23/07/2012   Detected Time: 16:49  
  Start Date: 23/07/2012   Start Time: 16:48  
  Actual Clear Date: 23/07/2012   Actual Clear Time: 16:59  
     
  Incident Headline: : SUDBROOKE PARK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:59 by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01522
 
  Duration: 0 days 00 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SUDBROOKE PARK MUX 101 : LOSS OF SERVICE : Reference 26499 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26499   Issue : 1  
  Detected Date: 23/07/2012   Detected Time: 16:49  
  Start Date: 23/07/2012   Start Time: 16:48  
  Anticipated Clear Date: 23/07/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 23/07/2012   Next Update Time: 18:00  
     
  Incident Headline: : SUDBROOKE PARK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01522
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHARMOUTH - BRIDPORT : LOSS OF SERVICE : Reference 26452 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26452   Issue : 1  
  Detected Date: 23/07/2012   Detected Time: 09:58  
  Start Date: 23/07/2012   Start Time: 09:50  
  Anticipated Clear Date: 23/07/2012   Anticipated Clear Time: 09:58  
  Next Update Date: 23/07/2012   Next Update Time: 09:58  
     
  Incident Headline: : CHARMOUTH - BRIDPORT : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 09:58; by completing: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved  
  Dialling Codes Affected:
01297
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 26423 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26423   Issue : FINAL  
  Detected Date: 23/07/2012   Detected Time: 06:21  
  Start Date: 23/07/2012   Start Time: 06:21  
  Actual Clear Date: 23/07/2012   Actual Clear Time: 06:27  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:27 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
  Duration: 0 days 00 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 26423 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26423   Issue : 1  
  Detected Date: 23/07/2012   Detected Time: 06:21  
  Start Date: 23/07/2012   Start Time: 06:21  
  Anticipated Clear Date: 23/07/2012   Anticipated Clear Time: 08:21  
  Next Update Date: 23/07/2012   Next Update Time: 07:25  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer is onsite carry out a card change.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 26409 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26409   Issue : 1  
  Detected Date: 23/07/2012   Detected Time: 02:43  
  Start Date: 23/07/2012   Start Time: 02:43  
  Anticipated Clear Date: 23/07/2012   Anticipated Clear Time: 02:46  
  Next Update Date: 23/07/2012   Next Update Time: 02:49  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 02:46; by completing: a remote reset of hardware.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, July 22, 2012

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 26386 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26386   Issue : FINAL  
  Detected Date: 22/07/2012   Detected Time: 19:15  
  Start Date: 22/07/2012   Start Time: 18:37  
  Actual Clear Date: 22/07/2012   Actual Clear Time: 18:54  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 18:54 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
  Duration: 0 days 00 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 26386 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26386   Issue : 1  
  Detected Date: 22/07/2012   Detected Time: 19:15  
  Start Date: 22/07/2012   Start Time: 18:37  
  Anticipated Clear Date: 22/07/2012   Anticipated Clear Time: 21:30  
  Next Update Date: 22/07/2012   Next Update Time: 20:30  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 20:30  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.