Broadband Incident Report : ERX29 EDINBURGH 7 : LOSS OF RESILIENCE : Reference 3057 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3057		Issue :	FINAL
	Detected Date:	30/01/2010		Detected Time:	10:50
	Start Date:	30/01/2010		Start Time:	10:50
	Actual Clear Date:	30/01/2010		Actual Clear Time:	12:08
	Incident Headline:	ERX29 EDINBURGH 7 : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2010 13:52

Broadband Incident Report : ERX29 EDINBURGH 7 : LOSS OF RESILIENCE : Reference 3057 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3057		Issue :	2
	Detected Date:	30/01/2010		Detected Time:	10:50
	Start Date:	30/01/2010		Start Time:	10:50
	Anticipated Clear Date:	30/01/2010		Anticipated Clear Time:	13:30
	Incident Headline:	ERX29 EDINBURGH 7 : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2010 11:28

Broadband Incident Report : ERX29 EDINBURGH 7 : LOSS OF RESILIENCE : Reference 3057 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3057		Issue :	1
	Detected Date:	30/01/2010		Detected Time:	10:50
	Start Date:	30/01/2010		Start Time:	10:50
	Anticipated Clear Date:	30/01/2010		Anticipated Clear Time:	12:50
	Incident Headline:	ERX29 EDINBURGH 7 : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2010 11:08

Broadband Incident Report : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 2973 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2973		Issue :	FINAL
	Detected Date:	29/01/2010		Detected Time:	12:11
	Start Date:	29/01/2010		Start Time:	12:09
	Actual Clear Date:	29/01/2010		Actual Clear Time:	12:40
	Incident Headline:	CANARY WHARF MUX 002 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of Software BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203069 0203222 0203229 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 29/01/2010 12:54

Broadband Incident Report : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 2973 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2973		Issue :	2
	Detected Date:	29/01/2010		Detected Time:	12:11
	Start Date:	29/01/2010		Start Time:	12:09
	Anticipated Clear Date:	29/01/2010		Anticipated Clear Time:	14:09
	Incident Headline:	CANARY WHARF MUX 002 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203069 0203222 0203229 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 29/01/2010 12:32

Broadband Incident Report : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 2973 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2973		Issue :	1
	Detected Date:	29/01/2010		Detected Time:	12:11
	Start Date:	29/01/2010		Start Time:	12:09
	Anticipated Clear Date:	29/01/2010		Anticipated Clear Time:	14:09
	Incident Headline:	CANARY WHARF MUX 002 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203069 0203222 0203229 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 29/01/2010 12:18

Broadband Incident Report : : ESR4 SHEFFIELD3 : LOSS OF SERVICE : Reference 2917 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2917		Issue :	1
	Detected Date:	29/01/2010		Detected Time:	02:45
	Start Date:	29/01/2010		Start Time:	02:42
	Anticipated Clear Date:	29/01/2010		Anticipated Clear Time:	02:43
	Incident Headline:	: ESR4 SHEFFIELD3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of a Card This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 29/01/2010 03:00

Broadband Incident Report : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2478		Issue :	FINAL
	Detected Date:	26/01/2010		Detected Time:	11:04
	Start Date:	26/01/2010		Start Time:	11:04
	Actual Clear Date:	26/01/2010		Actual Clear Time:	15:25
	Incident Headline:	BEITH MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01505

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System Time Stamp: 26/01/2010 15:38

Broadband Incident Report : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2478		Issue :	5
	Detected Date:	26/01/2010		Detected Time:	11:04
	Start Date:	26/01/2010		Start Time:	11:04
	Anticipated Clear Date:	26/01/2010		Anticipated Clear Time:	18:00
	Incident Headline:	BEITH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01505

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System Time Stamp: 26/01/2010 15:02

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2478		Issue :	4
	Detected Date:	26/01/2010		Detected Time:	11:04
	Start Date:	26/01/2010		Start Time:	11:04
	Anticipated Clear Date:	26/01/2010		Anticipated Clear Time:	15:20
	Incident Headline:	: BEITH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01505

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System Time Stamp: 26/01/2010 14:23

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2478		Issue :	3
	Detected Date:	26/01/2010		Detected Time:	11:04
	Start Date:	26/01/2010		Start Time:	11:04
	Anticipated Clear Date:	26/01/2010		Anticipated Clear Time:	14:08
	Incident Headline:	: BEITH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01505

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System Time Stamp: 26/01/2010 13:18

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2478		Issue :	2
	Detected Date:	26/01/2010		Detected Time:	11:04
	Start Date:	26/01/2010		Start Time:	11:04
	Anticipated Clear Date:	26/01/2010		Anticipated Clear Time:	13:00
	Incident Headline:	: BEITH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01505

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System Time Stamp: 26/01/2010 11:45

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2478		Issue :	1
	Detected Date:	26/01/2010		Detected Time:	11:04
	Start Date:	26/01/2010		Start Time:	11:04
	Anticipated Clear Date:	26/01/2010		Anticipated Clear Time:	13:04
	Incident Headline:	: BEITH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01505

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System Time Stamp: 26/01/2010 11:17

****SPAM:6.2**** Broadband Incident Report : : WATFORD NODE 06003 : PARTIAL LOSS OF SERVICE : Reference 2256 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2256		Issue :	FINAL
	Detected Date:	25/01/2010		Detected Time:	00:28
	Start Date:	25/01/2010		Start Time:	00:24
	Actual Clear Date:	25/01/2010		Actual Clear Time:	01:08
	Incident Headline:	: WATFORD NODE 06003 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01142 01159 01162 01173 01179 01189 01202 01205 01206 01207 012131 012132 012135 012142 012144 012154 012155 012174 012178 01223 01225 01227 01228 01233 01234 01235 01236 01237 01242 01243 01245 01246 01248 01249 01252 01253 01255 01256 01262 01263 01268 01271 01273 01274 01276 01277 01279 01283 01284 01285 01287 01292 01293 01295 01297 01302 01303 01304 01305 01306 013133 013134 013145 013155 013156 013166 01322 01323 01324 01325 01326 01329 01334 01339 01342 01343 01344 01353 01354 01355 01360 01362 01366 01369 01372 01375 01376 01379 01382 01383 01384 01387 01388 01392 01394 01397 01403 01407 014133 014135 014141 014142 014184 014188 014194 01420 01423 01424 01425 01429 01430 01432 01434 01436 01438 01442 01443 01444 01446 01449 01452 01453 01455 01461 01462 01463 01466 01469 01472 01473 01474 01475 01476 01477 01480 01483 01485 01487 01488 01489 01492 01494 01495 01501 01502 01505 01506 01508 01509 01520 01524 01525 01536 01539 01543 01553 01559 01562 01573 01580 01582 01590 01592 01599 01603 01604 01609 016142 016186 016188 01621 01622 01628 01634 01635 01636 01638 01642 01647 01656 01666 01670 01675 01683 01684 01685 01687 01689 01698 01702 01707 01708 01709 01722 01727 01728 01730 01732 01733 01737 01743 01745 01749 01752 01753 01754 01758 01760 01763 01764 01765 01767 01772 01773 01775 01780 01782 01784 01786 01787 01789 01792 01793 01794 01795 01797 01799 01803 01822 01823 01841 01842 01843 01847 01858 01865 01869 01870 01875 01892 01895 01903 01904 01905 01908 019122 019123 019125 019126 019137 019138 019141 019145 019146 019147 019151 019152 019156 019158 01922 01923 01924 01925 01932 01945 01948 01949 01953 01959 01962 01977 01983 01985 01992 01993 0203022 0203118 0203214 0203255 0203261 0203264 0207093 0207229 0207242 0207248 0207256 0207267 0207283 0207332 0207354 0207374 0207378 0207384 0207385 0207386 0207387 0207388 0207407 0207424 0207430 0207431 0207443 0207489 0207491 0207493 0207499 0207515 0207535 0207537 0207538 0207569 0207581 0207588 0207589 0207610 0207623 0207629 0207636 0207697 0207700 0207725 0207736 0207751 0207792 0207794 0207796 0207823 0207838 0207928 0207935 0207987 0208172 0208177 0208202 0208203 0208206 0208207 0208248 0208254 0208275 0208298 0208301 0208302 0208303 0208304 0208309 0208311 0208317 0208318 0208320 0208331 0208332 0208342 0208349 0208357 0208360 0208366 0208367 0208370 0208397 0208400 0208420 0208421 0208428 0208440 0208441 0208444 0208445 0208446 0208447 0208451 0208459 0208460 0208464 0208492 0208502 0208504 0208505 0208507 0208517 0208523 0208527 0208534 0208541 0208543 0208545 0208546 0208547 0208549 0208551 0208554 0208559 0208560 0208561 0208569 0208572 0208573 0208577 0208579 0208581 0208586 0208589 0208590 0208592 0208593 0208594 0208597 0208599 0208606 0208621 0208642 0208643 0208644 0208645 0208647 0208650 0208651 0208657 0208658 0208660 0208663 0208664 0208665 0208668 0208669 0208678 0208681 0208684 0208686 0208688 0208689 0208690 0208692 0208696 0208722 0208726 0208739 0208744 0208756 0208763 0208764 0208768 0208769 0208773 0208780 0208788 0208797 0208804 0208805 0208813 0208830 0208833 0208835 0208836 0208839 0208840 0208841 0208842 0208845 0208848 0208850 0208854 0208856 0208869 0208875 0208882 0208885 0208886 0208898 0208904 0208906 0208908 0208916 0208920 0208930 0208931 0208933 0208940 0208944 0208946 0208948 0208950 0208951 0208953 0208959 0208965 0208981 0208992 0208993 0208994 0238022 0238026 0238027 0238028 0238045 0238047 0238051 0238058 0238061 0238063 0238064 0238065 0238066 0238067 0238069 0238073 0238076 0238081 0238086 0238089 0239223 0239248 0239252 0239258 0239259 0239266 0239285 0247622 0247623 0247625 0247644 0247645 0247655 0247659 0247663 0247665 0247669 0247671 0283883 0283888 0284062 0284066 0287032 0287035 0288225 0288676 0289037 0289048 0289081 0289338 0292059 0292076 LLLN0 LLLW0 0292059 0292076

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System Time Stamp: 25/01/2010 01:27