Broadband Incident Report : MAUD DSL 101 : DEGRADED SERVICE : Reference 27595 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27595		Issue :	FINAL
	Detected Date:	29/06/2013		Detected Time:	15:23
	Start Date:	29/06/2013		Start Time:	15:23
	Actual Clear Date:	29/06/2013		Actual Clear Time:	18:13
	Incident Headline:	MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Degraded internet services for 366 Broadband end users. TSO has received no fault reports. Service fully restored at 18:13 after a card change and config error was corrected on the ASDH network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 02 hours 50 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MAUD DSL 101 : DEGRADED SERVICE : Reference 27595 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27595		Issue :	2
	Detected Date:	29/06/2013		Detected Time:	15:23
	Start Date:	29/06/2013		Start Time:	15:23
	Anticipated Clear Date:	29/06/2013		Anticipated Clear Time:	19:45
	Next Update Date:	29/06/2013		Next Update Time:	19:30
	Incident Headline:	MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded internet services for 366 Broadband end users. The root cause is thought to be card fault. The expected restoration time is unknown at present. An engineer is onsite cooping with the operational control. Next update will be at 19:30 or sooner if significant progress made.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MAUD DSL 101 : DEGRADED SERVICE : Reference 27595 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27595		Issue :	1
	Detected Date:	29/06/2013		Detected Time:	15:23
	Start Date:	29/06/2013		Start Time:	15:23
	Anticipated Clear Date:	29/06/2013		Anticipated Clear Time:	17:45
	Next Update Date:	29/06/2013		Next Update Time:	17:30
	Incident Headline:	MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded internet services for 366 Broadband end users. The root cause is thought to be card fault. The expected restoration time is unknown at present. An engineer is onsite to complete a card change. Next update will be at 17:30 or sooner if significant progress made.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 27561 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27561		Issue :	INITIAL/FINAL
	Detected Date:	29/06/2013		Detected Time:	03:44
	Start Date:	29/06/2013		Start Time:	03:44
	Actual Clear Date:	29/06/2013		Actual Clear Time:	03:47
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 03:47 following an emergency remote hardware reset to prevent further service issues. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202 01226 01233 01234 01235 01243 01245 01257 01262 01273 01279 01293 01306 01322 01323 01329 01371 01372 01379 01403 014188 01424 01444 01473 01483 01493 015125 015142 015170 01582 01603 01604 016137 016192 016194 01626 01634 01635 01689 01708 01726 01727 01732 01737 01753 01761 01763 01782 01784 01798 01823 01843 01883 01892 01895 01902 01903 019151 019153 01923 01928 01932 01942 01954 01963 01983 01986 01992 0203212 0203221 0203251 0203252 0203258 0203489 0203532 0203620 0207226 0207243 0207254 0207266 0207267 0207286 0207287 0207354 0207358 0207372 0207374 0207378 0207403 0207407 0207424 0207434 0207436 0207437 0207491 0207493 0207495 0207499 0207538 0207582 0207603 0207620 0207638 0207706 0207727 0207730 0207735 0207803 0207828 0207833 0207837 0207928 0207935 0208251 0208255 0208265 0208287 0208301 0208303 0208310 0208311 0208312 0208314 0208319 0208320 0208333 0208398 0208439 0208440 0208444 0208451 0208480 0208516 0208541 0208546 0208547 0208549 0208568 0208570 0208651 0208657 0208665 0208681 0208683 0208684 0208686 0208688 0208689 0208696 0208743 0208749 0208774 0208776 0208777 0208786 0208788 0208814 0208854 0208882 0208883 0208916 0208917 0208920 0208942 0208943 0208949 0208960 0208964 0208968 0208969 0208972 0208973 0208974 0208977 0208983 0239217 0239220 0239221 0239222 0239229 0239232 0239237 0239238 0239242 0239263 0239264 0239265 0239266 0239267 0239269 0239273 0239275 0239278 0239281 0239282 0239283 0239285 0239286 0239287 0239311 0289085 0289086 0292045 0292046 0292047 0292048 0292049 LLLS0 LLSD0 To Fo 0292048 0292049
	Duration:	0 days 00 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 27539 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27539		Issue :	FINAL
	Detected Date:	28/06/2013		Detected Time:	19:41
	Start Date:	28/06/2013		Start Time:	19:41
	Actual Clear Date:	28/06/2013		Actual Clear Time:	20:07
	Incident Headline:	: MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service restored at 20:07 following a remote reset at Maud. New hardware expected at 01:30 will be kept onsite at Maud as a precaution. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 00 hours 26 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 27539 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27539		Issue :	3
	Detected Date:	28/06/2013		Detected Time:	19:41
	Start Date:	28/06/2013		Start Time:	19:41
	Anticipated Clear Date:	29/06/2013		Anticipated Clear Time:	03:00
	Next Update Date:	29/06/2013		Next Update Time:	02:30
	Incident Headline:	: MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spares are en route to site with an ETA of 01:30. Root cause and estimated time of repair is not known at present. Next update will be at 02:30 or sooner if significant progress made.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 27539 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27539		Issue :	2
	Detected Date:	28/06/2013		Detected Time:	19:41
	Start Date:	28/06/2013		Start Time:	19:41
	Anticipated Clear Date:	28/06/2013		Anticipated Clear Time:	23:30
	Next Update Date:	28/06/2013		Next Update Time:	21:45
	Incident Headline:	: MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	A spare has been ordered should it be required. ETA unknown at present. Operational team are cooping with Transmission team in order to identify the cause of degraded service.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 27539 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27539		Issue :	1
	Detected Date:	28/06/2013		Detected Time:	19:41
	Start Date:	28/06/2013		Start Time:	19:41
	Anticipated Clear Date:	28/06/2013		Anticipated Clear Time:	21:42
	Next Update Date:	28/06/2013		Next Update Time:	20:45
	Incident Headline:	: MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 20:45.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 27374 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27374		Issue :	FINAL
	Detected Date:	27/06/2013		Detected Time:	20:29
	Start Date:	27/06/2013		Start Time:	20:29
	Actual Clear Date:	27/06/2013		Actual Clear Time:	20:50
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 366 Broadband end users. Service automatically restored at 20:50, the root cause of which is under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 00 hours 21 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 27374 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27374		Issue :	1
	Detected Date:	27/06/2013		Detected Time:	20:29
	Start Date:	27/06/2013		Start Time:	20:29
	Anticipated Clear Date:	28/06/2013		Anticipated Clear Time:	00:30
	Next Update Date:	27/06/2013		Next Update Time:	21:45
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause and estimated time of repair is not known at present. Completing initial diagnostics.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 27307 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27307		Issue :	FINAL
	Detected Date:	27/06/2013		Detected Time:	08:42
	Start Date:	27/06/2013		Start Time:	08:42
	Actual Clear Date:	27/06/2013		Actual Clear Time:	09:00
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 09:00 after circuit rerouted. Late closing due to monitoring BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 00 hours 18 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 27307 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27307		Issue :	1
	Detected Date:	27/06/2013		Detected Time:	08:42
	Start Date:	27/06/2013		Start Time:	08:42
	Anticipated Clear Date:	27/06/2013		Anticipated Clear Time:	10:45
	Next Update Date:	27/06/2013		Next Update Time:	10:45
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 10:45.
	Dialling Codes Affected:	01771

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.