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BT Wholesale - Broadband Incident Report | ||||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||||
BT Incident Reference: | 1716 | Issue : | FINAL | |||||
Detected Date: | 15/01/2011 | Detected Time: | 15:53 | |||||
Start Date: | 15/01/2011 | Start Time: | 15:52 | |||||
Actual Clear Date: | 15/01/2011 | Actual Clear Time: | 17:50 | |||||
Incident Headline: | : TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE | |||||||
Incident Details: | Some of your Broadband End Users may have experiencied a loss of Broadband Service. | |||||||
Progress Details: | Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused. | |||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/01/2011 18:19