Saturday, February 6, 2010

Broadband Incident Report : 6 MUXES IN BOSTON AREA : LOSS OF SERVICE : Reference 3938 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3938   Issue : FINAL  
  Detected Date: 06/02/2010   Detected Time: 09:27  
  Start Date: 06/02/2010   Start Time: 09:21  
  Actual Clear Date: 06/02/2010   Actual Clear Time: 10:30  
     
  Incident Headline: 6 MUXES IN BOSTON AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a configuration change. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01205
 
     

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System Time Stamp: 06/02/2010 10:57

Broadband Incident Report : : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE : Reference 3924 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3924   Issue : 2  
  Detected Date: 06/02/2010   Detected Time: 02:45  
  Start Date: 06/02/2010   Start Time: 02:40  
  Anticipated Clear Date: 06/02/2010   Anticipated Clear Time: 05:50  
     
  Incident Headline: : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01241
 
     

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System Time Stamp: 06/02/2010 03:52

Friday, February 5, 2010

Broadband Incident Report : : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 3907 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3907   Issue : 1  
  Detected Date: 05/02/2010   Detected Time: 17:58  
  Start Date: 05/02/2010   Start Time: 17:53  
  Anticipated Clear Date: 05/02/2010   Anticipated Clear Time: 19:53  
     
  Incident Headline: : CANARY WHARF MUX 002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020716802073660207510
02075150207517020753102075360207537
0207538020771902079870207536
 
     

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System Time Stamp: 05/02/2010 18:12

Wednesday, February 3, 2010

Broadband Incident Report : : WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE : Reference 3457 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3457   Issue : 8  
  Detected Date: 02/02/2010   Detected Time: 14:26  
  Start Date: 02/02/2010   Start Time: 14:24  
  Anticipated Clear Date: 03/02/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: : WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Cable repair ongoing
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 03/02/2010 11:53

Tuesday, February 2, 2010

Broadband Incident Report : WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE : Reference 3457 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3457   Issue : 5  
  Detected Date: 02/02/2010   Detected Time: 14:26  
  Start Date: 02/02/2010   Start Time: 14:24  
  Anticipated Clear Date: 03/02/2010   Anticipated Clear Time: 09:00  
     
  Incident Headline: WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 02/02/2010 22:19

Broadband Incident Report : WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE : Reference 3457 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3457   Issue : 3  
  Detected Date: 02/02/2010   Detected Time: 14:26  
  Start Date: 02/02/2010   Start Time: 14:24  
  Anticipated Clear Date: 02/02/2010   Anticipated Clear Time: 19:30  
     
  Incident Headline: WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 02/02/2010 17:44

Broadband Incident Report : WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE : Reference 3457 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3457   Issue : 2  
  Detected Date: 02/02/2010   Detected Time: 14:26  
  Start Date: 02/02/2010   Start Time: 14:24  
  Anticipated Clear Date: 02/02/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: WRITTLE MUX 101 & ROXWELL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 02/02/2010 15:30