Broadband Incident Report : : WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE : Reference 16987 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16987		Issue :	FINAL
	Detected Date:	28/05/2011		Detected Time:	16:15
	Start Date:	28/05/2011		Start Time:	16:14
	Actual Clear Date:	28/05/2011		Actual Clear Time:	17:50
	Incident Headline:	: WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 17:50 after both affected bearers were re-routed away from the faulty SDH system. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01963
	Duration:	0 days 01 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE : Reference 16987 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16987		Issue :	2
	Detected Date:	28/05/2011		Detected Time:	16:15
	Start Date:	28/05/2011		Start Time:	16:14
	Anticipated Clear Date:	28/05/2011		Anticipated Clear Time:	18:14
	Incident Headline:	: WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A second mux has also been reported as down, affecting a further 353 end users. Initial diagnostics ongoing. Next update will be at 17:35
	Dialling Codes Affected:	01963

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	FINAL
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Actual Clear Date:	27/05/2011		Actual Clear Time:	22:07
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	All service restored at 23:20 by Cable repair. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01262 01405 01964
	Duration:	0 days 20 hours 26 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	10
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	28/05/2011		Anticipated Clear Time:	01:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01262 01405 01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 9 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	9
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	22:45
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Only 2 of the 11 muxs have been restored, Traffic checks have indicated all service has not been restored. The Precision Test Officer onsite is currently checking the joints. But it is suspected that 1 element has crossed fibres. Next update 22:45
	Dialling Codes Affected:	01262 01405 01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	8
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	21:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	All jointing has now been completed, checking traffic now in progress Next update 20:00
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	7
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	19:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Jointing of new cable underway, one of the 11 muxs has been restored. All jointing expected to be completed by 19:00. Next update 18:05
	Dialling Codes Affected:	01262 01405 01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	6
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	19:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Service restoration is ongoing.
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	5
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	16:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Next update will be at 14:00.
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	4
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	12:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 12.00
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	3
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	06:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. next update 06.00
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NODE 5 : DEGRADE OF SERVICE : Reference 16792 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16792		Issue :	FINAL
	Detected Date:	26/05/2011		Detected Time:	15:37
	Start Date:	26/05/2011		Start Time:	15:37
	Actual Clear Date:	26/05/2011		Actual Clear Time:	17:08
	Incident Headline:	: MANCHESTER NODE 5 : DEGRADE OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 17:08 after a card was replaced BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01229 01244 01253 01254 01257 01270 01274 01283 01352 01407 01422 01484 015120 015122 015128 015129 015142 015149 015151 015164 015172 01539 01565 016123 016128 016129 016130 016135 016136 016137 016164 016165 016167 016181 016183 016188 016190 016192 016194 016198 01663 01690 01697 01704 01706 01758 01766 01772 01829 01928 01938 01942 01943 01978 01995 01943
	Duration:	0 days 01 hours 31 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NODE 5 : DEGRADE OF SERVICE : Reference 16792 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16792		Issue :	1
	Detected Date:	26/05/2011		Detected Time:	15:37
	Start Date:	26/05/2011		Start Time:	15:37
	Anticipated Clear Date:	26/05/2011		Anticipated Clear Time:	17:37
	Incident Headline:	: MANCHESTER NODE 5 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site. Spare card on site.
	Dialling Codes Affected:	01204 01229 01244 01253 01254 01257 01270 01274 01283 01352 01407 01422 01484 015120 015122 015128 015129 015142 015149 015151 015164 015172 01539 01565 016123 016128 016129 016130 016135 016136 016137 016164 016165 016167 016181 016183 016188 016190 016192 016194 016198 01663 01690 01697 01704 01706 01758 01766 01772 01829 01928 01938 01942 01943 01978 01995 01943

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940