Saturday, November 5, 2011

Broadband Incident Report : : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : FINAL  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Actual Clear Date: 05/11/2011   Actual Clear Time: 05:25  
     
  Incident Headline: : MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05:25; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01792
 
  Duration: 0 days 05 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 5  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 06:13  
  Next Update Date: 05/11/2011   Next Update Time: 06:00  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 06.00.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 5  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 06:13  
  Next Update Date: 05/11/2011   Next Update Time: 06:00  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 06.00.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 4  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 04:30  
  Next Update Date: 05/11/2011   Next Update Time: 04:00  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 04.00.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 3  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 03:30  
  Next Update Date: 05/11/2011   Next Update Time: 03:00  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.00.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 3  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 03:30  
  Next Update Date: 05/11/2011   Next Update Time: 03:00  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.00.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 2  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 02:10  
  Next Update Date: 05/11/2011   Next Update Time: 02:00  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 02.00.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MUMBLES MUX 101 : LOSS OF SERVICE : Reference 34838 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34838   Issue : 1  
  Detected Date: 05/11/2011   Detected Time: 00:15  
  Start Date: 05/11/2011   Start Time: 00:10  
  Anticipated Clear Date: 05/11/2011   Anticipated Clear Time: 02:10  
  Next Update Date: 05/11/2011   Next Update Time: 01:30  
     
  Incident Headline: MUMBLES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01.30.

 
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, November 4, 2011

Broadband Incident Report : : HENBURY MUX 101 : DEGRADE OF SERVICE : Reference 34809 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34809   Issue : FINAL  
  Detected Date: 04/11/2011   Detected Time: 14:21  
  Start Date: 04/11/2011   Start Time: 14:20  
  Actual Clear Date: 04/11/2011   Actual Clear Time: 22:08  
     
  Incident Headline: : HENBURY MUX 101 : DEGRADE OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 22:08 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179
 
  Duration: 0 days 07 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HENBURY MUX 101 : DEGRADE OF SERVICE : Reference 34809 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34809   Issue : 4  
  Detected Date: 04/11/2011   Detected Time: 14:21  
  Start Date: 04/11/2011   Start Time: 14:20  
  Anticipated Clear Date: 04/11/2011   Anticipated Clear Time: 23:00  
  Next Update Date: 04/11/2011   Next Update Time: 22:15  
     
  Incident Headline: : HENBURY MUX 101 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site, estimated time of arrival 21:00. Next update will be at 22:15
 
  Dialling Codes Affected:
0117301179
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HENBURY MUX 101 : DEGRADE OF SERVICE : Reference 34809 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34809   Issue : 3  
  Detected Date: 04/11/2011   Detected Time: 14:21  
  Start Date: 04/11/2011   Start Time: 14:20  
  Anticipated Clear Date: 04/11/2011   Anticipated Clear Time: 23:00  
  Next Update Date: 04/11/2011   Next Update Time: 20:00  
     
  Incident Headline: : HENBURY MUX 101 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault proved to SDH network, New card ordered to site no eta at present. Next update will be at 20:00
 
  Dialling Codes Affected:
0117301179
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HENBURY MUX 101 : DEGRADE OF SERVICE : Reference 34809 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34809   Issue : 2  
  Detected Date: 04/11/2011   Detected Time: 14:21  
  Start Date: 04/11/2011   Start Time: 14:20  
  Anticipated Clear Date: 04/11/2011   Anticipated Clear Time: 17:00  
  Next Update Date: 04/11/2011   Next Update Time: 16:15  
     
  Incident Headline: : HENBURY MUX 101 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
0117301179
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : DEGRADED SERVICE : Reference 34792 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34792   Issue : FINAL  
  Detected Date: 04/11/2011   Detected Time: 11:32  
  Start Date: 04/11/2011   Start Time: 11:32  
  Actual Clear Date: 04/11/2011   Actual Clear Time: 14:50  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 14:50 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201256014200196201980
012560142001962
 
  Duration: 0 days 03 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.