Saturday, January 31, 2009

Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2146   Issue : FINAL  
  Detected Date: 31/01/2009   Detected Time: 18:38  
  Start Date: 31/01/2009   Start Time: 18:33  
  Actual Clear Date: 31/01/2009   Actual Clear Time: 22:09  
     
  Incident Headline: FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle
Reboot Of Application
Reboot of a Card

Reset of a Card
This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/01/2009 22:29

Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2146   Issue : 3  
  Detected Date: 31/01/2009   Detected Time: 18:38  
  Start Date: 31/01/2009   Start Time: 18:33  
  Anticipated Clear Date: 31/01/2009   Anticipated Clear Time: 22:04  
     
  Incident Headline: FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/01/2009 21:07

Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2146   Issue : 2  
  Detected Date: 31/01/2009   Detected Time: 18:38  
  Start Date: 31/01/2009   Start Time: 18:33  
  Anticipated Clear Date: 31/01/2009   Anticipated Clear Time: 21:08  
     
  Incident Headline: FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/01/2009 20:10

Broadband Incident Report : : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2146   Issue : 1  
  Detected Date: 31/01/2009   Detected Time: 18:38  
  Start Date: 31/01/2009   Start Time: 18:33  
  Anticipated Clear Date: 31/01/2009   Anticipated Clear Time: 20:33  
     
  Incident Headline: : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/01/2009 18:56

Friday, January 30, 2009

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2097   Issue : FINAL  
  Detected Date: 30/01/2009   Detected Time: 19:07  
  Start Date: 30/01/2009   Start Time: 19:05  
  Actual Clear Date: 30/01/2009   Actual Clear Time: 21:30  
     
  Incident Headline: WOOLSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02380310238032023803402380360238039
02380420238043023804402380480238049
0238057023806802380900238048
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 22:37

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2097   Issue : 5  
  Detected Date: 30/01/2009   Detected Time: 19:07  
  Start Date: 30/01/2009   Start Time: 19:05  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 22:35  
     
  Incident Headline: WOOLSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored, we are now monitoring for stability.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02380310238032023803402380360238039
02380420238043023804402380480238049
0238057023806802380900238048
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 21:34

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2097   Issue : 4  
  Detected Date: 30/01/2009   Detected Time: 19:07  
  Start Date: 30/01/2009   Start Time: 19:05  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 22:15  
     
  Incident Headline: WOOLSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02380310238032023803402380360238039
02380420238043023804402380480238049
0238057023806802380900238048
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 21:15

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2097   Issue : 3  
  Detected Date: 30/01/2009   Detected Time: 19:07  
  Start Date: 30/01/2009   Start Time: 19:05  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 21:30  
     
  Incident Headline: WOOLSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02380310238032023803402380360238039
02380420238043023804402380480238049
0238057023806802380900238048
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 20:30

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2097   Issue : 2  
  Detected Date: 30/01/2009   Detected Time: 19:07  
  Start Date: 30/01/2009   Start Time: 19:05  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 21:05  
     
  Incident Headline: WOOLSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02380310238032023803402380360238039
02380420238043023804402380480238049
0238057023806802380900238048
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 19:28

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2097   Issue : 1  
  Detected Date: 30/01/2009   Detected Time: 19:07  
  Start Date: 30/01/2009   Start Time: 19:05  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 21:05  
     
  Incident Headline: WOOLSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02380310238032023803402380360238039
02380420238043023804402380480238049
0238057023806802380900238048
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 19:16

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2048   Issue : FINAL  
  Detected Date: 30/01/2009   Detected Time: 00:22  
  Start Date: 30/01/2009   Start Time: 00:17  
  Actual Clear Date: 30/01/2009   Actual Clear Time: 07:58  
     
  Incident Headline: POLPERRO DSL 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 08:11

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2048   Issue : 8  
  Detected Date: 30/01/2009   Detected Time: 00:22  
  Start Date: 30/01/2009   Start Time: 00:17  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 08:42  
     
  Incident Headline: POLPERRO DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 07:44

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2048   Issue : 7  
  Detected Date: 30/01/2009   Detected Time: 00:22  
  Start Date: 30/01/2009   Start Time: 00:17  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 07:45  
     
  Incident Headline: POLPERRO DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 06:16

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2048   Issue : 6  
  Detected Date: 30/01/2009   Detected Time: 00:22  
  Start Date: 30/01/2009   Start Time: 00:17  
  Anticipated Clear Date: 30/01/2009   Anticipated Clear Time: 06:30  
     
  Incident Headline: POLPERRO DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Spares have been ordered
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/01/2009 03:50