AAISP BT Incident Reports & Planned Work: 2012-06-24

Saturday, June 30, 2012

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

FINAL

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Actual Clear Date:

30/06/2012

Actual Clear Time:

14:53

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a degradation of Broadband Service.

Closure Details:

Service has been restored as of 14:53; by completing: a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01771

Duration:

0 days 04 hours 39 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Workflow Briefing


	MBORC DELARATION
	Briefing
	Dear Customer, Issued on behalf of BT Wholesale Broadband Customer Service. BTW would like to advise all service providers that there may be a delay in us responding to your chats/calls due to increased volumes of faults seen. This is due to severe weather warnings that have been issued in parts of the UK. We would ask that all service providers check their systems for the latest update prior to calling or chating into us and would like to reassure service providers that we are working through the faults as a matter of urgency. If you no longer wish to receive these communications, please send an email to broadband.eco.admin@bt.com advising you wish to be removed from the distribution list. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service \| BTWholesale Telephone: 0800 783 5639 option 1 Broadband Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 6 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

17:30

Next Update Date:

30/06/2012

Next Update Time:

17:30

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 5 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

17:30

Next Update Date:

30/06/2012

Next Update Time:

16:00

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Fault diagnosis is ongoing. Next update will be at 16:00

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 4 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

16:30

Next Update Date:

30/06/2012

Next Update Time:

15:30

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Fault diagnosis is ongoing. Next update will be at 15:30

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

16:00

Next Update Date:

30/06/2012

Next Update Time:

14:15

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Fault diagnosis is ongoing. Next update will be at 14:15

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

14:00

Next Update Date:

30/06/2012

Next Update Time:

13:00

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details:

Fault diagnosis is ongoing. Next update will be at 13:00

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23898

Issue :

Detected Date:

30/06/2012

Detected Time:

10:14

Start Date:

30/06/2012

Start Time:

10:14

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

12:14

Next Update Date:

30/06/2012

Next Update Time:

11:30

Incident Headline:

: MAUD DSL 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Fault diagnosis is ongoing. Next update will be at 11:30

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23870

Issue :

FINAL

Detected Date:

30/06/2012

Detected Time:

00:26

Start Date:

30/06/2012

Start Time:

00:20

Actual Clear Date:

30/06/2012

Actual Clear Time:

05:26

Incident Headline:

: MAUD MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 05:26 by completing: a fibre clean BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01771

Duration:

0 days 05 hours 06 minutes

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 4 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23870

Issue :

Detected Date:

30/06/2012

Detected Time:

00:26

Start Date:

30/06/2012

Start Time:

00:20

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

07:00

Next Update Date:

30/06/2012

Next Update Time:

06:15

Incident Headline:

: MAUD MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Replacement hardware required and has been ordered. Estimated time of arrival 05:30

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23870

Issue :

Detected Date:

30/06/2012

Detected Time:

00:26

Start Date:

30/06/2012

Start Time:

00:20

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

04:15

Next Update Date:

30/06/2012

Next Update Time:

04:00

Incident Headline:

: MAUD MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is awaiting delivery of replacement hardware.

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23870

Issue :

Detected Date:

30/06/2012

Detected Time:

00:26

Start Date:

30/06/2012

Start Time:

00:20

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

04:15

Next Update Date:

30/06/2012

Next Update Time:

02:45

Incident Headline:

: MAUD MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Engineer being tasked to site to investigate. Next update will be at 02:45

Dialling Codes Affected:

01771

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

23870

Issue :

Detected Date:

30/06/2012

Detected Time:

00:26

Start Date:

30/06/2012

Start Time:

00:20

Anticipated Clear Date:

30/06/2012

Anticipated Clear Time:

04:15

Next Update Date:

30/06/2012

Next Update Time:

01:30

Incident Headline:

: MAUD MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Completing initial diagnostics. Next update will be at 01:30.

Dialling Codes Affected:

01771

AAISP BT Incident Reports & Planned Work

Saturday, June 30, 2012

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue FINAL :

Workflow Briefing

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 6 :

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 5 :

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 4 :

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 3 :

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 2 :

Broadband Incident Report : : MAUD DSL 101 : DEGRADED SERVICE : Reference 23898 : Issue 1 :

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue FINAL :

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 4 :

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 3 :

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 2 :

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 23870 : Issue 1 :

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Saturday, June 30, 2012

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