Thursday, May 2, 2013

Broadband Incident Report : : MULTIPLE MUXES IN ARGYLL AREA : LOSS OF SERVICE : Reference 20318 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20318   Issue : FINAL  
  Detected Date: 02/05/2013   Detected Time: 17:49  
  Start Date: 02/05/2013   Start Time: 17:33  
  Actual Clear Date: 02/05/2013   Actual Clear Time: 20:22  
     
  Incident Headline: : MULTIPLE MUXES IN ARGYLL AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 20.22 after a transmission card change.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0139701631016800183801852
01856018660168001838
 
  Duration: 0 days 02 hours 49 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE : Reference 20245 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20245   Issue : FINAL  
  Detected Date: 02/05/2013   Detected Time: 06:26  
  Start Date: 02/05/2013   Start Time: 06:19  
  Actual Clear Date: 02/05/2013   Actual Clear Time: 09:33  
     
  Incident Headline: : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 09:33 after a card was reseated at Belfast.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02820760287082028713802871410287188
02890340289058028908302890840289087
02890930289188028926102892620289447
02892610289262
 
  Duration: 0 days 03 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE : Reference 20245 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20245   Issue : 3  
  Detected Date: 02/05/2013   Detected Time: 06:26  
  Start Date: 02/05/2013   Start Time: 06:19  
  Anticipated Clear Date: 02/05/2013   Anticipated Clear Time: 11:40  
  Next Update Date: 02/05/2013   Next Update Time: 10:40  
     
  Incident Headline: : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 09:30.  
  Dialling Codes Affected:
02820760287082028713802871410287188
02890340289058028908302890840289087
02890930289188028926102892620289447
02892610289262
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 20248 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20248   Issue : FINAL  
  Detected Date: 02/05/2013   Detected Time: 07:51  
  Start Date: 02/05/2013   Start Time: 07:51  
  Actual Clear Date: 02/05/2013   Actual Clear Time: 07:59  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 07:59 after a remote reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
01865019200193502072440207341
02073700207373020783502083950208641
0208644LLLS0LLSS0LLST0To Fo
0208644
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 20248 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20248   Issue : 1  
  Detected Date: 02/05/2013   Detected Time: 07:51  
  Start Date: 02/05/2013   Start Time: 07:51  
  Anticipated Clear Date: 02/05/2013   Anticipated Clear Time: 09:51  
  Next Update Date: 02/05/2013   Next Update Time: 08:30  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 08:30.

 
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
01865019200193502072440207341
02073700207373020783502083950208641
0208644LLLS0LLSS0LLST0To Fo
0208644
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE : Reference 20245 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20245   Issue : 2  
  Detected Date: 02/05/2013   Detected Time: 06:26  
  Start Date: 02/05/2013   Start Time: 06:19  
  Anticipated Clear Date: 02/05/2013   Anticipated Clear Time: 10:30  
  Next Update Date: 02/05/2013   Next Update Time: 09:00  
     
  Incident Headline: : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
02820760287082028713802871410287188
02890340289058028908302890840289087
02890930289188028926102892620289447
02892610289262
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE : Reference 20245 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20245   Issue : 1  
  Detected Date: 02/05/2013   Detected Time: 06:26  
  Start Date: 02/05/2013   Start Time: 06:19  
  Anticipated Clear Date: 02/05/2013   Anticipated Clear Time: 09:00  
  Next Update Date: 02/05/2013   Next Update Time: 07:30  
     
  Incident Headline: : BELFAST NODE 03001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 07:30.  
  Dialling Codes Affected:
02820760287082028713802871410287188
02890340289058028908302890840289087
02890930289188028926102892620289447
02892610289262
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 1, 2013

Broadband Incident Report : : BURBAGE MUX 101 : DEGRADED SERVICE : Reference 20204 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20204   Issue : FINAL  
  Detected Date: 01/05/2013   Detected Time: 17:06  
  Start Date: 01/05/2013   Start Time: 17:06  
  Actual Clear Date: 01/05/2013   Actual Clear Time: 19:26  
     
  Incident Headline: : BURBAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 19:26 following the cleaning of filters on equipment at Burbage. The dirty filters were causing the equipment to overheat.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01672
 
  Duration: 0 days 02 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : DEGRADED SERVICE : Reference 20204 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20204   Issue : 2  
  Detected Date: 01/05/2013   Detected Time: 17:06  
  Start Date: 01/05/2013   Start Time: 17:06  
  Anticipated Clear Date: 01/05/2013   Anticipated Clear Time: 22:00  
  Next Update Date: 01/05/2013   Next Update Time: 21:15  
     
  Incident Headline: : BURBAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is onsite cooping with the operational team in order to identify the cause of failure. Spares have been ordered should they be required, awaiting ETA.  
  Dialling Codes Affected:
01672
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : DEGRADED SERVICE : Reference 20204 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20204   Issue : 1  
  Detected Date: 01/05/2013   Detected Time: 17:06  
  Start Date: 01/05/2013   Start Time: 17:06  
  Anticipated Clear Date: 01/05/2013   Anticipated Clear Time: 21:00  
  Next Update Date: 01/05/2013   Next Update Time: 19:15  
     
  Incident Headline: : BURBAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 19:15
 
  Dialling Codes Affected:
01672
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, April 30, 2013

Broadband Incident Report : : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE : Reference 20068 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20068   Issue : FINAL  
  Detected Date: 30/04/2013   Detected Time: 13:41  
  Start Date: 30/04/2013   Start Time: 13:25  
  Actual Clear Date: 30/04/2013   Actual Clear Time: 20:45  
     
  Incident Headline: : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 20:45 following the change over of failed fibre onto new cable section.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120401207012680142901661
0167001786019121019128019141
019142019143019144019146019149
019151019152019154019155019156
019240247661
 
  Duration: 0 days 07 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE : Reference 20068 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20068   Issue : 3  
  Detected Date: 30/04/2013   Detected Time: 13:41  
  Start Date: 30/04/2013   Start Time: 13:25  
  Anticipated Clear Date: 30/04/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 30/04/2013   Next Update Time: 23:00  
     
  Incident Headline: : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause is a partially damaged cable in Newcastle, IMT20069/13 refers. There is no capacity available for remote re-routes in order to restore service to these customers. Restoration relies upon the transfer of the failed fibre onto a replacement cable which is occuring between 20:00 this evening and 08:00. An update will be issued on completion of the transfer.  
  Dialling Codes Affected:
0120401207012680142901661
0167001786019121019128019141
019142019143019144019146019149
019151019152019154019155019156
019240247661
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.