Friday, May 13, 2016

Broadband Incident Report : ADSL :WOODSEAVES MUX WVA MSAN 301 : LINE CARD (CI) : Reference 22743 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22743   Issue : FINAL  
  Detected Date: 11/05/2016   Detected Time: 12:07  
  Start Date: 11/05/2016   Start Time: 12:07  
  Actual Clear Date: 13/05/2016   Actual Clear Time: 13:29  
     
  Incident Headline: ADSL :WOODSEAVES MUX WVA MSAN 301 : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored after a card change as of 12:31 12-05-2016. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01785
 
  Duration: 2 days 01 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 12, 2016

Broadband Incident Report : ADSL : WOODSEAVES MUX 301 : LINE CARD (CI) : Reference 22960 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22960   Issue : FINAL  
  Detected Date: 12/05/2016   Detected Time: 10:29  
  Start Date: 12/05/2016   Start Time: 10:29  
  Actual Clear Date: 12/05/2016   Actual Clear Time: 10:29  
     
  Incident Headline: ADSL : WOODSEAVES MUX 301 : LINE CARD (CI)  
     
  Incident Details: Incident cancelled, duplicate of IMT22743/16.  
  Closure Details: Incident cancelled, duplicate of IMT22743/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01785
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WOODSEAVES MUX 301 : LINE CARD (CI) : Reference 22960 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22960   Issue : 2  
  Detected Date: 12/05/2016   Detected Time: 10:29  
  Start Date: 12/05/2016   Start Time: 10:29  
  Anticipated Clear Date: 14/05/2016   Anticipated Clear Time: 18:00  
  Next Update Date: 14/05/2016   Next Update Time: 15:00  
     
  Incident Headline: : WOODSEAVES MUX 301 : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Root cause suspected to be a failed line card. This will be changed as required. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
01785
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WOODSEAVES MUX 301 : LINE CARD (CI) : Reference 22960 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22960   Issue : 1  
  Detected Date: 12/05/2016   Detected Time: 10:29  
  Start Date: 12/05/2016   Start Time: 10:29  
  Anticipated Clear Date: 14/05/2016   Anticipated Clear Time: 18:00  
  Next Update Date: 14/05/2016   Next Update Time: 15:00  
     
  Incident Headline: : WOODSEAVES MUX 301 : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01785
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 11, 2016

Broadband Incident Report : :WOODSEAVES MUX WVA MSAN 301 : LINE CARD (CI) : Reference 22743 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22743   Issue : 1  
  Detected Date: 11/05/2016   Detected Time: 12:07  
  Start Date: 11/05/2016   Start Time: 12:07  
  Anticipated Clear Date: 11/05/2016   Anticipated Clear Time: 22:00  
  Next Update Date: 11/05/2016   Next Update Time: 19:00  
     
  Incident Headline: :WOODSEAVES MUX WVA MSAN 301 : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01785
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, May 9, 2016

Broadband Incident Report : ADSL :[PRIDDY]: MUX 301 : LOSS OF SERVICE (CI) : Reference 22032 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22032   Issue : FINAL  
  Detected Date: 09/05/2016   Detected Time: 09:11  
  Start Date: 09/05/2016   Start Time: 08:55  
  Actual Clear Date: 09/05/2016   Actual Clear Time: 10:01  
     
  Incident Headline: ADSL :[PRIDDY]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 10:01.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01749 To Fo
 
  Duration: 0 days 01 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PRIDDY]: MUX 301 : LOSS OF SERVICE : Reference 22032 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22032   Issue : FINAL  
  Detected Date: 09/05/2016   Detected Time: 09:11  
  Start Date: 09/05/2016   Start Time: 08:55  
  Actual Clear Date: 09/05/2016   Actual Clear Time: 10:01  
     
  Incident Headline: ADSL :[PRIDDY]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 10:01 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01749 To Fo
 
  Duration: 0 days 01 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PRIDDY]: MUX 301 : LOSS OF SERVICE : Reference 22032 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22032   Issue : 1  
  Detected Date: 09/05/2016   Detected Time: 09:11  
  Start Date: 09/05/2016   Start Time: 08:55  
  Anticipated Clear Date: 09/05/2016   Anticipated Clear Time: 13:11  
  Next Update Date: 09/05/2016   Next Update Time: 10:11  
     
  Incident Headline: ADSL :[PRIDDY]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01749 To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, May 8, 2016

Broadband Incident Report : ADSL : SORBIE MUX 301 : LOSS OF SERVICE : Reference 21895 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21895   Issue : FINAL  
  Detected Date: 08/05/2016   Detected Time: 16:41  
  Start Date: 08/05/2016   Start Time: 16:26  
  Actual Clear Date: 08/05/2016   Actual Clear Time: 16:58  
     
  Incident Headline: ADSL : SORBIE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service was restored at 16:58 by remotely switching the transmission path to it's resilient path. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01988
 
  Duration: 0 days 00 hours 31 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SORBIE MUX 301 : LOSS OF SERVICE : Reference 21895 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21895   Issue : 2  
  Detected Date: 08/05/2016   Detected Time: 16:41  
  Start Date: 08/05/2016   Start Time: 16:26  
  Anticipated Clear Date: 08/05/2016   Anticipated Clear Time: 18:26  
  Next Update Date: 08/05/2016   Next Update Time: 17:41  
     
  Incident Headline: : SORBIE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01988
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SORBIE MUX 301 : LOSS OF SERVICE : Reference 21895 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21895   Issue : 1  
  Detected Date: 08/05/2016   Detected Time: 16:41  
  Start Date: 08/05/2016   Start Time: 16:26  
  Anticipated Clear Date: 08/05/2016   Anticipated Clear Time: 18:26  
  Next Update Date: 08/05/2016   Next Update Time: 17:41  
     
  Incident Headline: : SORBIE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01988
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.