Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35509		Issue :	FINAL
	Detected Date:	24/08/2013		Detected Time:	09:46
	Start Date:	24/08/2013		Start Time:	09:46
	Actual Clear Date:	24/08/2013		Actual Clear Time:	16:30
	Incident Headline:	: CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 16:30 after a card was changed at Winsscombe. Loss of internet services for {565} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01761 01934
	Duration:	0 days 06 hours 44 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35509		Issue :	5
	Detected Date:	24/08/2013		Detected Time:	09:46
	Start Date:	24/08/2013		Start Time:	09:46
	Anticipated Clear Date:	24/08/2013		Anticipated Clear Time:	17:30
	Next Update Date:	24/08/2013		Next Update Time:	17:00
	Incident Headline:	: CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site to meet courier, collect card and fit. Still unable to advise estimated time of repair. Next update will be at 17.00 or sooner if significant progress made.
	Dialling Codes Affected:	01761 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35509		Issue :	4
	Detected Date:	24/08/2013		Detected Time:	09:46
	Start Date:	24/08/2013		Start Time:	09:46
	Anticipated Clear Date:	24/08/2013		Anticipated Clear Time:	14:45
	Next Update Date:	24/08/2013		Next Update Time:	14:45
	Incident Headline:	: CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	New card required on transmission equipment at Winscombe. Spares were ordered and the initial ETA to site is advised as 15.10. Expected time of repair is still unknown. Next update will be at 15.30.
	Dialling Codes Affected:	01761 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35509		Issue :	3
	Detected Date:	24/08/2013		Detected Time:	09:46
	Start Date:	24/08/2013		Start Time:	09:46
	Anticipated Clear Date:	24/08/2013		Anticipated Clear Time:	14:45
	Next Update Date:	24/08/2013		Next Update Time:	14:00
	Incident Headline:	: CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is due to a card failure on the transmission system. Spare card has been ordered, still awaiting ETA. Estimated time of repair unknown at present. Next update will be at 14.00
	Dialling Codes Affected:	01761 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35509		Issue :	2
	Detected Date:	24/08/2013		Detected Time:	09:46
	Start Date:	24/08/2013		Start Time:	09:46
	Anticipated Clear Date:	24/08/2013		Anticipated Clear Time:	14:45
	Next Update Date:	24/08/2013		Next Update Time:	13:00
	Incident Headline:	: CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {565} Broadband end users. Engineer now on site investigating cause of the failure. ETR for resolution is not yet definite. Root cause not yet known. Next update will be at 13:00.
	Dialling Codes Affected:	01761 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35509		Issue :	1
	Detected Date:	24/08/2013		Detected Time:	09:46
	Start Date:	24/08/2013		Start Time:	09:46
	Anticipated Clear Date:	24/08/2013		Anticipated Clear Time:	13:45
	Next Update Date:	24/08/2013		Next Update Time:	11:30
	Incident Headline:	: CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. No ETA root cause or estimated time of repair known at present. Next update will be at 11.30.
	Dialling Codes Affected:	01761 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE 05004 : PARTIAL DEGRADED SERVICE : Reference 35343 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35343		Issue :	INITIAL/FINAL
	Detected Date:	23/08/2013		Detected Time:	13:12
	Start Date:	23/08/2013		Start Time:	13:12
	Actual Clear Date:	23/08/2013		Actual Clear Time:	13:30
	Incident Headline:	: POOLE 05004 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 13.30 when a card was changed at Poole. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202 01425 01722 01747 01929 01980 01747
	Duration:	0 days 00 hours 18 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GUILDFORD NODE 05025: DEGRADED SERVICE : Reference 35308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35308		Issue :	FINAL
	Detected Date:	23/08/2013		Detected Time:	09:12
	Start Date:	23/08/2013		Start Time:	09:04
	Actual Clear Date:	23/08/2013		Actual Clear Time:	09:26
	Incident Headline:	: GUILDFORD NODE 05025: DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Degraded internet services for {1267} Broadband end users. Service restored at 09:26 after a card was reset at Guilford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252 01428
	Duration:	0 days 00 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE : LOSS OF SERVICE : Reference 35309 : Issue INITIAL/FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35309		Issue :	INITIAL/FINAL
	Detected Date:	23/08/2013		Detected Time:	09:10
	Start Date:	23/08/2013		Start Time:	09:00
	Actual Clear Date:	23/08/2013		Actual Clear Time:	09:03
	Incident Headline:	: POOLE : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 09.03. Root cause is card failure, spare being ordered and will be changed at a later time. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202 01425 01722 01747 01929 01980 01747
	Duration:	0 days 00 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE : Reference 35069 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35069		Issue :	FINAL
	Detected Date:	21/08/2013		Detected Time:	12:43
	Start Date:	21/08/2013		Start Time:	12:34
	Actual Clear Date:	21/08/2013		Actual Clear Time:	21:41
	Incident Headline:	: HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 21:41 after a card was changed at Hemel Hempstead. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296 01442 01494
	Duration:	0 days 09 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE : Reference 35069 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35069		Issue :	7
	Detected Date:	21/08/2013		Detected Time:	12:43
	Start Date:	21/08/2013		Start Time:	12:34
	Anticipated Clear Date:	21/08/2013		Anticipated Clear Time:	23:18
	Next Update Date:	21/08/2013		Next Update Time:	23:00
	Incident Headline:	: HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The engineer is on site dealing with this fault. Next update will be at 23:00
	Dialling Codes Affected:	01296 01442 01494

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE : Reference 35069 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35069		Issue :	6
	Detected Date:	21/08/2013		Detected Time:	12:43
	Start Date:	21/08/2013		Start Time:	12:34
	Anticipated Clear Date:	21/08/2013		Anticipated Clear Time:	23:18
	Next Update Date:	21/08/2013		Next Update Time:	22:00
	Incident Headline:	: HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The engineer is on site at Hemel Hempstead investigating this fault. Next update will be at 22:00 or sooner if significant progress made.
	Dialling Codes Affected:	01296 01442 01494

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE : Reference 35069 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35069		Issue :	5
	Detected Date:	21/08/2013		Detected Time:	12:43
	Start Date:	21/08/2013		Start Time:	12:34
	Anticipated Clear Date:	21/08/2013		Anticipated Clear Time:	21:18
	Next Update Date:	21/08/2013		Next Update Time:	20:00
	Incident Headline:	: HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The new card has arrived on site at Hemel Hempstead. An engineer is now en route to site to change the card. The engineer has been delayed by road works and heavy traffic he can not confirm how long he will be. He is 6 miles from Hemel Hempstead. Next update will be at 20:00 or sooner if significant progress made.
	Dialling Codes Affected:	01296 01442 01494

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.