Saturday, December 10, 2011

Broadband Incident Report : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : FINAL  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Actual Clear Date: 11/12/2011   Actual Clear Time: 02:00  
     
  Incident Headline: 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01.00.  
  Dialling Codes Affected:
0122901946
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : FINAL  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Actual Clear Date: 10/12/2011   Actual Clear Time: 21:14  
     
  Incident Headline: : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 21.14; by completing a cable repair BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122901946
 
  Duration: 1 days 05 hours 52 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : 7  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Anticipated Clear Date: 11/12/2011   Anticipated Clear Time: 10:00  
  Next Update Date: 11/12/2011   Next Update Time: 00:30  
     
  Incident Headline: 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 00.30.  
  Dialling Codes Affected:
0122901946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : 6  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Anticipated Clear Date: 10/12/2011   Anticipated Clear Time: 21:30  
  Next Update Date: 10/12/2011   Next Update Time: 20:15  
     
  Incident Headline: : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 20.15
 
  Dialling Codes Affected:
0122901946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : 5  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Anticipated Clear Date: 10/12/2011   Anticipated Clear Time: 20:00  
  Next Update Date: 10/12/2011   Next Update Time: 18:00  
     
  Incident Headline: : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 18.00
 
  Dialling Codes Affected:
0122901946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : 4  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Anticipated Clear Date: 10/12/2011   Anticipated Clear Time: 12:00  
  Next Update Date: 10/12/2011   Next Update Time: 12:00  
     
  Incident Headline: : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update will be at 12:00  
  Dialling Codes Affected:
0122901946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 9, 2011

Broadband Incident Report : : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : 3  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Anticipated Clear Date: 10/12/2011   Anticipated Clear Time: 12:00  
  Next Update Date: 10/12/2011   Next Update Time: 12:00  
     
  Incident Headline: : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted.  
  Dialling Codes Affected:
0122901946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE : Reference 39087 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39087   Issue : 2  
  Detected Date: 09/12/2011   Detected Time: 15:41  
  Start Date: 09/12/2011   Start Time: 15:22  
  Anticipated Clear Date: 09/12/2011   Anticipated Clear Time: 21:00  
  Next Update Date: 09/12/2011   Next Update Time: 21:00  
     
  Incident Headline: : 5 MUXES IN CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a suspected cable failure which BT is investigating. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
0122901946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MUXES : LOSS OF SERVICE : Reference 38972 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38972   Issue : FINAL  
  Detected Date: 08/12/2011   Detected Time: 20:10  
  Start Date: 08/12/2011   Start Time: 20:10  
  Actual Clear Date: 09/12/2011   Actual Clear Time: 08:40  
     
  Incident Headline: : SCOTLAND MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 08:40; Power restored to site BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
013390165101887
 
  Duration: 0 days 12 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MUXES : LOSS OF SERVICE : Reference 38972 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38972   Issue : 6  
  Detected Date: 08/12/2011   Detected Time: 20:10  
  Start Date: 08/12/2011   Start Time: 20:10  
  Anticipated Clear Date: 09/12/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 09/12/2011   Next Update Time: 16:00  
     
  Incident Headline: : SCOTLAND MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT are waiting for Mains power to restore to site due to severe weather.  
  Dialling Codes Affected:
013390165101887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MUXES : LOSS OF SERVICE : Reference 38972 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38972   Issue : 5  
  Detected Date: 08/12/2011   Detected Time: 20:10  
  Start Date: 08/12/2011   Start Time: 20:10  
  Anticipated Clear Date: 09/12/2011   Anticipated Clear Time: 09:00  
  Next Update Date: 09/12/2011   Next Update Time: 08:00  
     
  Incident Headline: : SCOTLAND MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Confirmed as due to power issues in Scotland. Awaiting weather to improve for mains power to restore. Now affecting 1085 end users Next update will be at 08:00.  
  Dialling Codes Affected:
013390165101887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MUXES : LOSS OF SERVICE : Reference 38972 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38972   Issue : 4  
  Detected Date: 08/12/2011   Detected Time: 20:10  
  Start Date: 08/12/2011   Start Time: 20:10  
  Anticipated Clear Date: 09/12/2011   Anticipated Clear Time: 09:00  
  Next Update Date: 09/12/2011   Next Update Time: 05:00  
     
  Incident Headline: : SCOTLAND MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Confirmed as due to power issues in Scotland. Awaiting weather to improve for mains power to restore. 1 X Mux restored at 23:00 leaving a total of 638 end users affected Next update will be at 05:00.

 
  Dialling Codes Affected:
0133901887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 8, 2011

Broadband Incident Report : : SCOTLAND MUXES : LOSS OF SERVICE : Reference 38972 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38972   Issue : 3  
  Detected Date: 08/12/2011   Detected Time: 20:10  
  Start Date: 08/12/2011   Start Time: 20:10  
  Anticipated Clear Date: 09/12/2011   Anticipated Clear Time: 09:00  
  Next Update Date: 09/12/2011   Next Update Time: 01:00  
     
  Incident Headline: : SCOTLAND MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Confirmed as due to power issues in Scotland. Awaiting weather to improve for mains power to restore. Next update will be at 01:00.

 
  Dialling Codes Affected:
0133901887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.