Broadband Incident Report : ADSL : COLDINGHAM MUX 001 : LOSS OF SERVICE : Reference 22105 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22105		Issue :	FINAL
	Detected Date:	25/04/2017		Detected Time:	23:45
	Start Date:	25/04/2017		Start Time:	23:41
	Actual Clear Date:	26/04/2017		Actual Clear Time:	01:55
	Incident Headline:	ADSL : COLDINGHAM MUX 001 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 200 Broadband customers.
	Closure Details:	Customer service restored at 01:55 following a card re-seat on the ADSL mux at Coldingham. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01890
	Duration:	0 days 02 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COLDINGHAM MUX 001 : LOSS OF SERVICE : Reference 22105 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22105		Issue :	3
	Detected Date:	25/04/2017		Detected Time:	23:45
	Start Date:	25/04/2017		Start Time:	23:41
	Anticipated Clear Date:	26/04/2017		Anticipated Clear Time:	04:30
	Next Update Date:	26/04/2017		Next Update Time:	02:30
	Incident Headline:	: COLDINGHAM MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 200 Broadband customers. The EES engineer is now onsite liaising with the ADSL & ASDH operational teams. Root cause and estimated time of repair are not known at present. Next update will be issued by 02:30 or upon a significant development.
	Dialling Codes Affected:	01890

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COLDINGHAM MUX 001 : LOSS OF SERVICE : Reference 22105 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22105		Issue :	2
	Detected Date:	25/04/2017		Detected Time:	23:45
	Start Date:	25/04/2017		Start Time:	23:41
	Anticipated Clear Date:	26/04/2017		Anticipated Clear Time:	04:30
	Next Update Date:	26/04/2017		Next Update Time:	02:00
	Incident Headline:	: COLDINGHAM MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 200 Broadband customers. Following investigations between the ADSL & ASDH operational teams an EES engineer is en route to site to assist, estimated time of arrival given as 01:20. Root cause and estimated time of repair are not known at present. Next update will be issued by 02:00 or upon a significant development.
	Dialling Codes Affected:	01890

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COLDINGHAM]: MUX 001 : LOSS OF SERVICE : Reference 22105 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22105		Issue :	1
	Detected Date:	25/04/2017		Detected Time:	23:45
	Start Date:	25/04/2017		Start Time:	23:41
	Anticipated Clear Date:	26/04/2017		Anticipated Clear Time:	03:45
	Next Update Date:	26/04/2017		Next Update Time:	00:45
	Incident Headline:	ADSL :[COLDINGHAM]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01890

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.