Friday, September 7, 2012

Broadband Incident Report : : ABERGAVENNY NODE 11032 : LOSS OF SERVICE : Reference 32976 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32976   Issue : 1  
  Detected Date: 07/09/2012   Detected Time: 12:06  
  Start Date: 07/09/2012   Start Time: 11:59  
  Anticipated Clear Date: 07/09/2012   Anticipated Clear Time: 12:01  
  Next Update Date: 07/09/2012   Next Update Time: 12:01  
     
  Incident Headline: : ABERGAVENNY NODE 11032 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 12.01; by completing: a change of hardware.  
  Dialling Codes Affected:
0149501531016000187301981
01495015310160001873
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 5, 2012

Broadband Incident Report : : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 ) : Reference 32718 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32718   Issue : FINAL  
  Detected Date: 05/09/2012   Detected Time: 06:00  
  Start Date: 05/09/2012   Start Time: 06:00  
  Actual Clear Date: 05/09/2012   Actual Clear Time: 09:55  
     
  Incident Headline: : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 )  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:55 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01538
 
  Duration: 0 days 03 hours 55 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 ) : Reference 32718 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32718   Issue : 3  
  Detected Date: 05/09/2012   Detected Time: 06:00  
  Start Date: 05/09/2012   Start Time: 06:00  
  Anticipated Clear Date: 05/09/2012   Anticipated Clear Time: 11:30  
  Next Update Date: 05/09/2012   Next Update Time: 11:30  
     
  Incident Headline: : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 )  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is on site and new hardware ordered.  
  Dialling Codes Affected:
01538
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 ) : Reference 32718 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32718   Issue : 2  
  Detected Date: 05/09/2012   Detected Time: 06:00  
  Start Date: 05/09/2012   Start Time: 06:00  
  Anticipated Clear Date: 05/09/2012   Anticipated Clear Time: 10:00  
  Next Update Date: 05/09/2012   Next Update Time: 09:00  
     
  Incident Headline: : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 )  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
01538
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 ) : Reference 32718 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32718   Issue : 1  
  Detected Date: 05/09/2012   Detected Time: 06:00  
  Start Date: 05/09/2012   Start Time: 06:00  
  Anticipated Clear Date: 05/09/2012   Anticipated Clear Time: 10:00  
  Next Update Date: 05/09/2012   Next Update Time: 07:15  
     
  Incident Headline: : OAKAMOOR MUX 101 & 301 : LOSS OF SERVICE ( OVERUNNING PW 200489 )  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team are cooping with engineer onsite in order to complete the overunning planned work.  
  Dialling Codes Affected:
01538
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 32716 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32716   Issue : FINAL  
  Detected Date: 05/09/2012   Detected Time: 05:41  
  Start Date: 05/09/2012   Start Time: 05:41  
  Actual Clear Date: 05/09/2012   Actual Clear Time: 05:46  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved. Service has been restored as of 05:46 by completing a hardware change: BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0118901202012490125201256
0129701305014530145401488
0148901491014940162801647
0172601752017930179401805
018720193401935019620238034
0238048023805502380580238067LLSD0
02380580238067
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 4, 2012

Broadband Incident Report : : 4 MUXES AT ARTHINGTON : LOSS OF SERVICE : Reference 32589 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32589   Issue : FINAL  
  Detected Date: 04/09/2012   Detected Time: 12:19  
  Start Date: 04/09/2012   Start Time: 12:19  
  Actual Clear Date: 04/09/2012   Actual Clear Time: 15:27  
     
  Incident Headline: : 4 MUXES AT ARTHINGTON : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:27 when the mains power was restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201133
 
  Duration: 0 days 03 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 4 MUXES AT ARTHINGTON : LOSS OF SERVICE : Reference 32589 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32589   Issue : 2  
  Detected Date: 04/09/2012   Detected Time: 12:19  
  Start Date: 04/09/2012   Start Time: 12:19  
  Anticipated Clear Date: 04/09/2012   Anticipated Clear Time: 19:15  
  Next Update Date: 04/09/2012   Next Update Time: 19:00  
     
  Incident Headline: 4 MUXES AT ARTHINGTON : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 19:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0113201133
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES AT ARTHINGTON : LOSS OF SERVICE : Reference 32589 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32589   Issue : 1  
  Detected Date: 04/09/2012   Detected Time: 12:19  
  Start Date: 04/09/2012   Start Time: 12:19  
  Anticipated Clear Date: 04/09/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 04/09/2012   Next Update Time: 17:00  
     
  Incident Headline: : 4 MUXES AT ARTHINGTON : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Outage due to local electricity supply company, power restoration is due at 16.30.  
  Dialling Codes Affected:
0113201133
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.