Thursday, October 26, 2017

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62804 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62804   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 08:43  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62805 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62805   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 08:43  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62805 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62805   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 08:43  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62805 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62805   Issue : 1  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Anticipated Clear Date: 26/10/2017   Anticipated Clear Time: 12:54  
  Next Update Date: 26/10/2017   Next Update Time: 09:54  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62804 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62804   Issue : 1  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Anticipated Clear Date: 26/10/2017   Anticipated Clear Time: 12:54  
  Next Update Date: 26/10/2017   Next Update Time: 09:54  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : KINELLAR MUX 301 : LOSS OF SERVICE (CI) : Reference 62751 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62751   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 00:42  
  Start Date: 26/10/2017   Start Time: 00:31  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 05:05  
     
  Incident Headline: ADSL : KINELLAR MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 05:05 after a card change at Kinellar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 04 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : KINELLAR MUX 301 : LOSS OF SERVICE (CI) : Reference 62751 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62751   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 00:42  
  Start Date: 26/10/2017   Start Time: 00:31  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 05:05  
     
  Incident Headline: ADSL : KINELLAR MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 05:05 after a card change at Kinellar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 04 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINELLAR MUX 301 : LOSS OF SERVICE (CI) : Reference 62751 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62751   Issue : 3  
  Detected Date: 26/10/2017   Detected Time: 00:42  
  Start Date: 26/10/2017   Start Time: 00:31  
  Anticipated Clear Date: 26/10/2017   Anticipated Clear Time: 06:30  
  Next Update Date: 26/10/2017   Next Update Time: 06:00  
     
  Incident Headline: : KINELLAR MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT62765/17. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
01224
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINELLAR MUX 301 : LOSS OF SERVICE (CI) : Reference 62751 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62751   Issue : 2  
  Detected Date: 26/10/2017   Detected Time: 00:42  
  Start Date: 26/10/2017   Start Time: 00:31  
  Anticipated Clear Date: 26/10/2017   Anticipated Clear Time: 05:00  
  Next Update Date: 26/10/2017   Next Update Time: 03:45  
     
  Incident Headline: : KINELLAR MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note the change in impact. Diagnostics are ongoing at present. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01224
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 62751 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62751   Issue : 1  
  Detected Date: 26/10/2017   Detected Time: 00:42  
  Start Date: 26/10/2017   Start Time: 00:31  
  Anticipated Clear Date: 26/10/2017   Anticipated Clear Time: 04:42  
  Next Update Date: 26/10/2017   Next Update Time: 01:42  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01224
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, October 23, 2017

Broadband Incident Report : ADSL : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE : Reference 62331 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62331   Issue : FINAL  
  Detected Date: 23/10/2017   Detected Time: 21:09  
  Start Date: 23/10/2017   Start Time: 20:59  
  Actual Clear Date: 23/10/2017   Actual Clear Time: 20:59  
     
  Incident Headline: ADSL : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE : Reference 62331 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62331   Issue : 1  
  Detected Date: 23/10/2017   Detected Time: 21:09  
  Start Date: 23/10/2017   Start Time: 20:59  
  Anticipated Clear Date: 23/10/2017   Anticipated Clear Time: 22:59  
  Next Update Date: 23/10/2017   Next Update Time: 22:09  
     
  Incident Headline: : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.