Friday, May 11, 2018

Broadband Incident Report : ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 638804 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638804   Issue : FINAL  
  Detected DATE: 11/05/2018   Detected TIME: 02:10  
  START DATE: 11/05/2018   START TIME: 02:05  
  Actual CLEAR DATE: 11/05/2018   Actual CLEAR TIME: 02:16  
     
  Incident Headline: ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work (PEW) PW269989  
  Dialing Codes Affected: 01505  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE : Reference 638804 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638804   Issue : 1  
  Detected DATE: 11/05/2018   Detected TIME: 02:10  
  START DATE: 11/05/2018   START TIME: 02:05  
  Anticipated CLEAR DATE: 11/05/2018   Anticipated CLEAR TIME: 07:05  
  Next Update Date: 11/05/2018   Next Update Time: 03:10  
     
  Incident Headline: ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01505  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, May 6, 2018

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue FINAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : FINAL  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Actual CLEAR DATE: 06/05/2018   Actual CLEAR TIME: 16:03  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Closure Details: This was a child incident of IMT638064/18. Customer service restored at 14:42 following the SDH service which carries the ADSL being moved onto dark fibres following a partial fibre cable damage at Wroughton.  
  Dialing Codes Affected: 01929  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 4

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 4  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 17:00  
  Next Update Date: 06/05/2018   Next Update Time: 16:30  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. The Openreach repair team having located fibre cable damage at Wroughton, have moved services onto dark fibres within the same cable. The operational teams are now checking services to ensure all have fully restored. Next update will be issued by 16:30 or upon a significant development.  
  Dialing Codes Affected: 01929  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 3  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 17:00  
  Next Update Date: 06/05/2018   Next Update Time: 15:30  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. The Precision Test Officer ( PTO ) has advised the cable damage has been located and the jointers are currently moving the impacted services onto dark fibres within the same cable. Next update will be issued by 15:30 or upon a significant development.  
  Dialing Codes Affected: 01929  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 2

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 2  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 15:00  
  Next Update Date: 06/05/2018   Next Update Time: 14:00  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. A Precision Test Officer has attended Toothill and confirmed damage as being 3.8kms towards Wroughton. He is now travelling to the site of the damage. Estimated time of restoration not yet known. Next update will be issued by 14:00 or upon a significant development.  
  Dialing Codes Affected: 01929  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 638052 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 1  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 12:24  
  Next Update Date: 06/05/2018   Next Update Time: 08:28  
     
  Incident Headline: ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01929  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.