Thursday, April 10, 2014

Broadband Incident Report : : DUNNING MUX 101 : LINE CARD (CI) : Reference 12644 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12644   Issue : 1  
  Detected Date: 10/04/2014   Detected Time: 16:46  
  Start Date: 10/04/2014   Start Time: 16:46  
  Anticipated Clear Date: 11/04/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 11/04/2014   Next Update Time: 17:00  
     
  Incident Headline: : DUNNING MUX 101 : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer tasked to site to investigate cause of the failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration.
 
  Dialling Codes Affected:
01764
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : FINAL  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Actual Clear Date: 10/04/2014   Actual Clear Time: 11:53  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:53 after a corrupt database was remotely rebuilt by technical services on the MSH network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01443
 
  Duration: 0 days 18 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : 6  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Anticipated Clear Date: 10/04/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 10/04/2014   Next Update Time: 12:00  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT engineer is onsite awaiting vendors engineers arrival. ETA is now 10:00. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01443
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : 5  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Anticipated Clear Date: 10/04/2014   Anticipated Clear Time: 10:00  
  Next Update Date: 10/04/2014   Next Update Time: 09:00  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Vendor engineer is en route to site to investigate the transmission fault, ETA to Cardiff is 08:30. A task has been raised for TSO engineer to meet up with the Vendor engineer. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01443
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : 4  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Anticipated Clear Date: 10/04/2014   Anticipated Clear Time: 08:00  
  Next Update Date: 10/04/2014   Next Update Time: 06:30  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre engineer has been to site and proved there is no fibre fault. Transmission technical support were engaged and they have identified an issue with the circuit connection in Cardiff. There is possible data corruption as the connection cannot be manipulated by technical services or the Vendor. The Vendor engineer has been tasked to site to investigate, ETA to follow. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01443
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 AND BIRDHAM MUX 101 : LOSS OF SERVICE : Reference 12528 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12528   Issue : FINAL  
  Detected Date: 09/04/2014   Detected Time: 23:11  
  Start Date: 09/04/2014   Start Time: 23:06  
  Actual Clear Date: 10/04/2014   Actual Clear Time: 02:30  
     
  Incident Headline: : SINGLETON MUX 101 AND BIRDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 02:30 by hardware change on the transmission path in Chichester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01243
 
  Duration: 0 days 03 hours 24 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 AND BIRDHAM MUX 101 : LOSS OF SERVICE : Reference 12528 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12528   Issue : 2  
  Detected Date: 09/04/2014   Detected Time: 23:11  
  Start Date: 09/04/2014   Start Time: 23:06  
  Anticipated Clear Date: 10/04/2014   Anticipated Clear Time: 03:15  
  Next Update Date: 10/04/2014   Next Update Time: 02:30  
     
  Incident Headline: : SINGLETON MUX 101 AND BIRDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is en route to site with imminent arrival. Spares have been ordred in case required, ETA 02:13. Reroute options for the failed transmission path investigated but not possible. Estimated time of repair not known at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01243
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 9, 2014

Broadband Incident Report : : SINGLETON MUX 101 AND BIRDHAM MUX 101 : LOSS OF SERVICE : Reference 12528 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12528   Issue : 1  
  Detected Date: 09/04/2014   Detected Time: 23:11  
  Start Date: 09/04/2014   Start Time: 23:06  
  Anticipated Clear Date: 10/04/2014   Anticipated Clear Time: 03:15  
  Next Update Date: 10/04/2014   Next Update Time: 01:15  
     
  Incident Headline: : SINGLETON MUX 101 AND BIRDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01243
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : 3  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Anticipated Clear Date: 09/04/2014   Anticipated Clear Time: 23:45  
  Next Update Date: 09/04/2014   Next Update Time: 23:45  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Completing further diagnostics. Engineer now on site investigating cause of failure , transmission have also been engaged . A Fibre fault is also being investigated. Precision Test Officer has been requested. Awaiting ETA. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01443
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHLEACH MUX 302 : LOSS OF SERVICE : Reference 12450 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12450   Issue : FINAL  
  Detected Date: 09/04/2014   Detected Time: 12:05  
  Start Date: 09/04/2014   Start Time: 12:05  
  Actual Clear Date: 09/04/2014   Actual Clear Time: 21:05  
     
  Incident Headline: : NORTHLEACH MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01451
 
  Duration: 0 days 09 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : 2  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Anticipated Clear Date: 09/04/2014   Anticipated Clear Time: 21:30  
  Next Update Date: 09/04/2014   Next Update Time: 21:30  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Completing further diagnostics. Engineer on site investigating the root cause of the failure. A technical conference call is taking placed between FMO, Adhara control and Cambridge SDH control. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01443
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHLEACH MUX 302 : LOSS OF SERVICE : Reference 12450 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12450   Issue : 6  
  Detected Date: 09/04/2014   Detected Time: 12:05  
  Start Date: 09/04/2014   Start Time: 12:05  
  Anticipated Clear Date: 09/04/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 09/04/2014   Next Update Time: 21:00  
     
  Incident Headline: : NORTHLEACH MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: PTO is at Witney exchange and found the issue on site. He is having to re-provide all the cabling and rejumper the connections. He has advised an ETR of 20:40. Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREFOREST MUX 302 : DEGRADED SERVICE : Reference 12510 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12510   Issue : 1  
  Detected Date: 09/04/2014   Detected Time: 17:28  
  Start Date: 09/04/2014   Start Time: 17:28  
  Anticipated Clear Date: 09/04/2014   Anticipated Clear Time: 20:30  
  Next Update Date: 09/04/2014   Next Update Time: 19:30  
     
  Incident Headline: : TREFOREST MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01443
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.