Friday, May 13, 2011

Broadband Incident Report : ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE : Reference 15121 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15121   Issue : FINAL  
  Detected Date: 13/05/2011   Detected Time: 07:58  
  Start Date: 13/05/2011   Start Time: 07:57  
  Actual Clear Date: 13/05/2011   Actual Clear Time: 10:45  
     
  Incident Headline: ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 10:54 after a power cycle.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01548
 
  Duration: 0 days 02 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE : Reference 15121 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15121   Issue : 4  
  Detected Date: 13/05/2011   Detected Time: 07:58  
  Start Date: 13/05/2011   Start Time: 07:57  
  Anticipated Clear Date: 13/05/2011   Anticipated Clear Time: 11:45  
     
  Incident Headline: ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer now on site investigating cause of failure. Next update 11.45
 
  Dialling Codes Affected:
01548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE : Reference 15121 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15121   Issue : 3  
  Detected Date: 13/05/2011   Detected Time: 07:58  
  Start Date: 13/05/2011   Start Time: 07:57  
  Anticipated Clear Date: 13/05/2011   Anticipated Clear Time: 10:30  
     
  Incident Headline: ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer en route to site, estimated time of arrival 10:00. Next update 10:30
 
  Dialling Codes Affected:
01548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE : Reference 15121 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15121   Issue : 2  
  Detected Date: 13/05/2011   Detected Time: 07:58  
  Start Date: 13/05/2011   Start Time: 07:57  
  Anticipated Clear Date: 13/05/2011   Anticipated Clear Time: 09:57  
     
  Incident Headline: ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update 09.15  
  Dialling Codes Affected:
01548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE : Reference 15121 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15121   Issue : 1  
  Detected Date: 13/05/2011   Detected Time: 07:58  
  Start Date: 13/05/2011   Start Time: 07:57  
  Anticipated Clear Date: 13/05/2011   Anticipated Clear Time: 09:57  
     
  Incident Headline: ADSL - KINGSBRIDGE MUX 101 - DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: degraded service 1145 end users. Completing initial diagnostics. Next update will be at 09.00

 
  Dialling Codes Affected:
01548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, May 12, 2011

Broadband Incident Report : : COPTHORNE MUX 101 : LOSS OF SERVICE : Reference 15007 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15007   Issue : 6  
  Detected Date: 12/05/2011   Detected Time: 10:45  
  Start Date: 12/05/2011   Start Time: 10:44  
  Anticipated Clear Date: 12/05/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : COPTHORNE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : COPTHORNE MUX 101 : LOSS OF SERVICE : Reference 15007 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15007   Issue : 3  
  Detected Date: 12/05/2011   Detected Time: 10:45  
  Start Date: 12/05/2011   Start Time: 10:44  
  Anticipated Clear Date: 12/05/2011   Anticipated Clear Time: 14:00  
     
  Incident Headline: : COPTHORNE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Engineer is en-route to site to co-op with inestigations.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : COPTHORNE MUX 101 : LOSS OF SERVICE : Reference 15007 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15007   Issue : 1  
  Detected Date: 12/05/2011   Detected Time: 10:45  
  Start Date: 12/05/2011   Start Time: 10:44  
  Anticipated Clear Date: 12/05/2011   Anticipated Clear Time: 12:44  
     
  Incident Headline: : COPTHORNE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Wednesday, May 11, 2011

Broadband Incident Report : BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE : Reference 14849 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14849   Issue : FINAL  
  Detected Date: 11/05/2011   Detected Time: 02:15  
  Start Date: 11/05/2011   Start Time: 02:15  
  Actual Clear Date: 11/05/2011   Actual Clear Time: 06:00  
     
  Incident Headline: BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06.00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01162012124012125012132012135
012137012138012158012160012162
01216801216901217201217401242
0126701437014460145101455
0149501509015430154501568
0157201594016300163301646
0167501827018860190201926
02920330292040029206302920680292074
029207502920760292084
 
  Duration: 0 days 03 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE : Reference 14849 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14849   Issue : 3  
  Detected Date: 11/05/2011   Detected Time: 02:15  
  Start Date: 11/05/2011   Start Time: 02:15  
  Anticipated Clear Date: 11/05/2011   Anticipated Clear Time: 06:30  
     
  Incident Headline: BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 06.30.  
  Dialling Codes Affected:
01162012124012125012132012135
012137012138012158012160012162
01216801216901217201217401242
0126701437014460145101455
0149501509015430154501568
0157201594016300163301646
0167501827018860190201926
02920330292040029206302920680292074
029207502920760292084
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE : Reference 14849 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14849   Issue : 2  
  Detected Date: 11/05/2011   Detected Time: 02:15  
  Start Date: 11/05/2011   Start Time: 02:15  
  Anticipated Clear Date: 11/05/2011   Anticipated Clear Time: 03:45  
     
  Incident Headline: BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.45.  
  Dialling Codes Affected:
01162012124012125012132012135
012137012138012158012160012162
01216801216901217201217401242
0126701437014460145101455
0149501509015430154501568
0157201594016300163301646
0167501827018860190201926
02920330292040029206302920680292074
029207502920760292084
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE : Reference 14849 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14849   Issue : 1  
  Detected Date: 11/05/2011   Detected Time: 02:15  
  Start Date: 11/05/2011   Start Time: 02:15  
  Anticipated Clear Date: 11/05/2011   Anticipated Clear Time: 03:30  
     
  Incident Headline: BIRMINGHAM NODE 0185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 03.30.

 
  Dialling Codes Affected:
01162012124012125012132012135
012137012138012158012160012162
01216801216901217201217401242
0126701437014460145101455
0149501509015430154501568
0157201594016300163301646
0167501827018860190201926
02920330292040029206302920680292074
029207502920760292084
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Tuesday, May 10, 2011

Broadband Incident Report : : PERSHORE MUX 101 : DEGRADED SERVICE : Reference 14789 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14789   Issue : FINAL  
  Detected Date: 10/05/2011   Detected Time: 12:57  
  Start Date: 10/05/2011   Start Time: 12:52  
  Actual Clear Date: 10/05/2011   Actual Clear Time: 19:25  
     
  Incident Headline: : PERSHORE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 19.25; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01386
 
  Duration: 0 days 06 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940