Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 5

 

	Major Network Incident HD395964 – update 5     Hello, We have a further update on the Shetland Island Incident. Engineers have been working hard to restore services to Shetland and minimise the effects on customers. All services were reconnected, via a temporary solution on Thursday afternoon, 20 October 2022. Further testing and monitoring overnight has shown that services have remained stable, and we will continue to monitor this. Work continues to have a permanent fix in place as soon as possible and meanwhile as a back-up the Emergency Response Team vehicle is in operation.    We'll issue a further on Monday 25 October 2022 We apologies for any inconvenience this may be causing. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 4

 

	Major Network Incident HD395964 – update 4     Hello, We have been advised that additional engineering resource has been allocated to the Shetland Island incident today, these engineers have been on site since early this morning. Work remains ongoing to repair all of the affected fibres. Next update expected by 15:00 (UK Time) today. We apologies for any inconvenience this may be causing. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 3

 

 

 

	Major Network Incident HD395964 – update 3     Hello, We have been advised that Broadband services have been seen to restore as of 15:47hrs today. This is a very much temporary solution which engineers are remaining at site to monitor. All other repair activities/actions remain in place with an estimated time of repair of Saturday 22nd October. Next update expected by 10am 21/10/22. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 2

 

 

	Major Network Incident HD395964 – update 2     Hello, Just to provide some clarification on the situation on the Shetland Island incident now that additional details have become a little clearer, it has been confirmed that it is not related to any planned works as previous advised. The cable has been damaged by a third-party and is impacting all services to the islands, Ethernet, OSEA, TV and fibre services are affected with impacts on copper. Restoration work continues, with engineers on site. Service has been restored to some mobile cell sites, which has improved mobile coverage, however, until fully restored, both capacity and coverage will remain an issue. Engineers are still working to divert services via other routes and looking to restore the link as soon as possible and we are still awaiting the Emergency Response Team vehicle that needs to be shipped from the mainland. Landlines continue to be largely unaffected. As you can appreciate, this is likely to be a challenging and complex recovery and we're not currently able to give a full timeline for restoration. We'll issue a further update as the recovery progresses. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.