Saturday, February 28, 2015

Broadband Incident Report : : BWLCH 101 : LOSS OF SERVICE : Reference 8877 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8877   Issue : 1  
  Detected Date: 28/02/2015   Detected Time: 08:51  
  Start Date: 28/02/2015   Start Time: 08:51  
  Anticipated Clear Date: 28/02/2015   Anticipated Clear Time: 10:51  
  Next Update Date: 28/02/2015   Next Update Time: 09:51  
     
  Incident Headline: : BWLCH 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: EPEW raised due to reported low traffic levels, and requirement for card change. Card will be changed between 02:00 and 06:00 with an expected outage upto 1hour

Current Situation: EPEW raised due to reported low traffic levels, and requirement for card change. Card will be changed between 02:00 and 06:00 with an expected outage upto 1hour
 
  Dialling Codes Affected:
01874
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BWLCH : EMERGENCY PEW : Reference 8634 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8634   Issue : FINAL  
  Detected Date: 26/02/2015   Detected Time: 19:12  
  Start Date: 26/02/2015   Start Time: 19:12  
  Actual Clear Date: 27/02/2015   Actual Clear Time: 04:00  
     
  Incident Headline: : BWLCH : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: ePEW cancelled as no resource available, will be replanned BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 08 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 20CN MULTI-SERVICE : BWLCH : EMERGENCY PEW : Reference 8634 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8634   Issue : FINAL  
  Detected Date: 26/02/2015   Detected Time: 19:12  
  Start Date: 26/02/2015   Start Time: 19:12  
  Actual Clear Date: 27/02/2015   Actual Clear Time: 04:00  
     
  Incident Headline: 20CN MULTI-SERVICE : BWLCH : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: ePEW cancelled as no resource available BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 08 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BWLCH : EMERGENCY PEW : Reference 8853 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8853   Issue : FINAL  
  Detected Date: 27/02/2015   Detected Time: 22:23  
  Start Date: 27/02/2015   Start Time: 22:23  
  Actual Clear Date: 28/02/2015   Actual Clear Time: 04:00  
     
  Incident Headline: : BWLCH : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: ePEW cancelled as no resource available, will be replanned BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 05 hours 37 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 20CN MULTI-SERVICE : BWLCH : EMERGENCY PEW : Reference 8853 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8853   Issue : FINAL  
  Detected Date: 27/02/2015   Detected Time: 22:23  
  Start Date: 27/02/2015   Start Time: 22:23  
  Actual Clear Date: 28/02/2015   Actual Clear Time: 04:00  
     
  Incident Headline: 20CN MULTI-SERVICE : BWLCH : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Work was not carried out as no resource available.Service has been restored as of 04:00 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 05 hours 37 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BWLCH : EMERGENCY PEW : Reference 8853 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8853   Issue : 1  
  Detected Date: 27/02/2015   Detected Time: 22:23  
  Start Date: 27/02/2015   Start Time: 22:23  
  Anticipated Clear Date: 28/02/2015   Anticipated Clear Time: 00:23  
  Next Update Date: 27/02/2015   Next Update Time: 23:23  
     
  Incident Headline: : BWLCH : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Errors have been identified from proactive monitoring on a line card in BWLCH exchange. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service.

Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 28/02/2015. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.
 
  Dialling Codes Affected:
01874
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, February 27, 2015

Broadband SERIOUS Incident Report : ADSL : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE : Reference 8798 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8798   Issue : FINAL  
  Detected Date: 27/02/2015   Detected Time: 14:48  
  Start Date: 27/02/2015   Start Time: 14:43  
  Actual Clear Date: 27/02/2015   Actual Clear Time: 17:20  
     
  Incident Headline: ADSL : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service.  
  Closure Details: Service fully restored at 17:20 following a reseat of hardware in Reading on 21CN Transmission network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801237012710127801326
0136301395013980140401409
0145801503015480159801637
0164701726017490176901803
0180501822018230183701841
0187201984
 
  Duration: 0 days 02 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE : Reference 8798 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8798   Issue : 3  
  Detected Date: 27/02/2015   Detected Time: 14:48  
  Start Date: 27/02/2015   Start Time: 14:43  
  Anticipated Clear Date: 27/02/2015   Anticipated Clear Time: 16:54  
  Next Update Date: 27/02/2015   Next Update Time: 16:54  
     
  Incident Headline: : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations continue. Engineers have been tasked to relevant sites. Estimated time of completion not known at this time.  
  Dialling Codes Affected:
0127801363013950140401409
0145801548015980164701749
01769018030180501823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE : Reference 8798 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8798   Issue : 2  
  Detected Date: 27/02/2015   Detected Time: 14:48  
  Start Date: 27/02/2015   Start Time: 14:43  
  Anticipated Clear Date: 27/02/2015   Anticipated Clear Time: 16:43  
  Next Update Date: 27/02/2015   Next Update Time: 15:48  
     
  Incident Headline: : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0127801363013950140401409
0145801548015980164701749
01769018030180501823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE : Reference 8798 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8798   Issue : 1  
  Detected Date: 27/02/2015   Detected Time: 14:48  
  Start Date: 27/02/2015   Start Time: 14:43  
  Anticipated Clear Date: 27/02/2015   Anticipated Clear Time: 16:43  
  Next Update Date: 27/02/2015   Next Update Time: 15:48  
     
  Incident Headline: : MULTIPLE MUXES WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0127801363013950140401409
0145801548015980164701749
01769018030180501823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 26, 2015

Broadband Incident Report : : BWLCH : EMERGENCY PEW : Reference 8634 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8634   Issue : 1  
  Detected Date: 26/02/2015   Detected Time: 19:12  
  Start Date: 26/02/2015   Start Time: 19:12  
  Anticipated Clear Date: 26/02/2015   Anticipated Clear Time: 21:12  
  Next Update Date: 26/02/2015   Next Update Time: 20:12  
     
  Incident Headline: : BWLCH : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: FaCustomer impact: Errors have been identified from proactive monitoring on a line card in BWLCH exchange. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service.

Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 27/02/2015. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.
 
  Dialling Codes Affected:
01874
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : QUIDENHAM MUX 001 AND 302 : LOSS OF SERVICE : Reference 8579 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8579   Issue : FINAL  
  Detected Date: 26/02/2015   Detected Time: 13:32  
  Start Date: 26/02/2015   Start Time: 13:32  
  Actual Clear Date: 26/02/2015   Actual Clear Time: 15:05  
     
  Incident Headline: : QUIDENHAM MUX 001 AND 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:05 after local power was restored after Power company planned work. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 01 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : QUIDENHAM MUX 001 AND 302 : LOSS OF SERVICE : Reference 8579 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8579   Issue : FINAL  
  Detected Date: 26/02/2015   Detected Time: 13:32  
  Start Date: 26/02/2015   Start Time: 13:32  
  Actual Clear Date: 26/02/2015   Actual Clear Time: 15:05  
     
  Incident Headline: : QUIDENHAM MUX 001 AND 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:05 after local power was restored after Power company planned work. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 01 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.