Saturday, January 12, 2008

Broadband Incident Report : ONGAR MUX 101 : LOSS OF SERVICE : Reference 915 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 915   Issue : 1  
  Detected Date: 12/01/2008   Detected Time: 23:20  
  Start Date: 12/01/2008   Start Time: 23:00  
  Anticipated Clear Date: 13/01/2008   Anticipated Clear Time: 01:00  
     
  Incident Headline: ONGAR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01277
 
     

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System Time Stamp: 12/01/2008 23:31

Broadband Incident Report : HOME GATEWAY 1 FOR JD WEATHERSPOON ISP : LOSS OF CAPACITY : Reference 913 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 913   Issue : 1  
  Detected Date: 12/01/2008   Detected Time: 20:47  
  Start Date: 12/01/2008   Start Time: 20:44  
  Anticipated Clear Date: 12/01/2008   Anticipated Clear Time: 22:44  
     
  Incident Headline: HOME GATEWAY 1 FOR JD WEATHERSPOON ISP : LOSS OF CAPACITY  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.





 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/01/2008 21:00

Broadband Incident Report : : KINGSTON VTLUK3 - RB56A : LOSS OF RESILIENCE : Reference 874 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 874   Issue : FINAL  
  Detected Date: 12/01/2008   Detected Time: 07:56  
  Start Date: 12/01/2008   Start Time: 07:53  
  Actual Clear Date: 12/01/2008   Actual Clear Time: 09:40  
     
  Incident Headline: : KINGSTON VTLUK3 - RB56A : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/01/2008 09:58

Broadband Incident Report : : KINGSTON VTLUK3 - RB56A : LOSS OF RESILIENCE : Reference 874 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 874   Issue : 2  
  Detected Date: 12/01/2008   Detected Time: 07:56  
  Start Date: 12/01/2008   Start Time: 07:53  
  Anticipated Clear Date: 12/01/2008   Anticipated Clear Time: 10:03  
     
  Incident Headline: : KINGSTON VTLUK3 - RB56A : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/01/2008 09:09

Broadband Incident Report : : KINGSTON VTLUK3 - RB56A : LOSS OF RESILIENCE : Reference 874 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 874   Issue : 1  
  Detected Date: 12/01/2008   Detected Time: 07:56  
  Start Date: 12/01/2008   Start Time: 07:53  
  Anticipated Clear Date: 12/01/2008   Anticipated Clear Time: 09:53  
     
  Incident Headline: : KINGSTON VTLUK3 - RB56A : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/01/2008 08:14

Broadband Incident Report : 12 MUXES IN BIRMINGHAM AREA : LOSS OF SERVICE : Reference 853 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 853   Issue : FINAL  
  Detected Date: 11/01/2008   Detected Time: 22:47  
  Start Date: 11/01/2008   Start Time: 22:44  
  Actual Clear Date: 12/01/2008   Actual Clear Time: 07:07  
     
  Incident Headline: 12 MUXES IN BIRMINGHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 12/01/2008 07:29

Broadband Incident Report : 12 MUXES IN BIRMINGHAM AREA : LOSS OF SERVICE : Reference 853 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 853   Issue : 2  
  Detected Date: 11/01/2008   Detected Time: 22:47  
  Start Date: 11/01/2008   Start Time: 22:44  
  Anticipated Clear Date: 12/01/2008   Anticipated Clear Time: 04:08  
     
  Incident Headline: 12 MUXES IN BIRMINGHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 12/01/2008 03:12

Broadband Incident Report : 12 MUXES IN BIRMINGHAM AREA : LOSS OF SERVICE : Reference 853 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 853   Issue : 1  
  Detected Date: 11/01/2008   Detected Time: 22:47  
  Start Date: 11/01/2008   Start Time: 22:44  
  Anticipated Clear Date: 12/01/2008   Anticipated Clear Time: 01:29  
     
  Incident Headline: 12 MUXES IN BIRMINGHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 12/01/2008 00:31

Friday, January 11, 2008

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW067946 Emergency - (MID 9384514)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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11/01/2008 15:40
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Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW067946

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068468 Emergency - (MID 9384047)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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11/01/2008 15:22
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068468

Planned duration details:

Planned start: 14/01/2008 00:00

Planned finish: 14/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068476 Standard - (MID 9383642)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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11/01/2008 14:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068476

Planned duration details:

Planned start: 01/02/2008 06:15

Planned finish: 01/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068471 Emergency - (MID 9383005)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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11/01/2008 13:36
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068471

Planned duration details:

Planned start: 14/01/2008 00:00

Planned finish: 14/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : CLIFTON MUX 101 : LOSS OF SERVICE : Reference 774 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 774   Issue : FINAL  
  Detected Date: 11/01/2008   Detected Time: 08:41  
  Start Date: 11/01/2008   Start Time: 08:41  
  Actual Clear Date: 11/01/2008   Actual Clear Time: 11:15  
     
  Incident Headline: : CLIFTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 11/01/2008 11:36

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068457 Emergency - (MID 9381944)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
11/01/2008 11:04
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068457

Planned duration details:

Planned start: 14/01/2008 00:00

Planned finish: 14/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : CLIFTON MUX 101 : LOSS OF SERVICE : Reference 774 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 774   Issue : 2  
  Detected Date: 11/01/2008   Detected Time: 08:41  
  Start Date: 11/01/2008   Start Time: 08:41  
  Anticipated Clear Date: 11/01/2008   Anticipated Clear Time: 10:41  
     
  Incident Headline: : CLIFTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01904
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/01/2008 09:27

Broadband Incident Report : : CLIFTON MUX 101 : LOSS OF SERVICE : Reference 774 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 774   Issue : 1  
  Detected Date: 11/01/2008   Detected Time: 08:41  
  Start Date: 11/01/2008   Start Time: 08:41  
  Anticipated Clear Date: 11/01/2008   Anticipated Clear Time: 10:41  
     
  Incident Headline: : CLIFTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 11/01/2008 09:17

Broadband Incident Report : TEDDINGTON ADSL 102 : LOSS OF SERVICE : Reference 744 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 744   Issue : FINAL  
  Detected Date: 10/01/2008   Detected Time: 23:46  
  Start Date: 10/01/2008   Start Time: 23:46  
  Actual Clear Date: 11/01/2008   Actual Clear Time: 01:10  
     
  Incident Headline: TEDDINGTON ADSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02031660208241020825502082740208404
0208614020894302089730208977LLLS0
0208614020894302089730208977
 
     

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System Time Stamp: 11/01/2008 02:20

Broadband Incident Report : TEDDINGTON ADSL 102 : LOSS OF SERVICE : Reference 744 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 744   Issue : 3  
  Detected Date: 10/01/2008   Detected Time: 23:46  
  Start Date: 10/01/2008   Start Time: 23:46  
  Anticipated Clear Date: 11/01/2008   Anticipated Clear Time: 01:46  
     
  Incident Headline: TEDDINGTON ADSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02031660208241020825502082740208404
0208614020894302089730208977LLLS0
0208614020894302089730208977
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 11/01/2008 00:45

Broadband Incident Report : TEDDINGTON ADSL 102 : LOSS OF SERVICE : Reference 744 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 744   Issue : 2  
  Detected Date: 10/01/2008   Detected Time: 23:46  
  Start Date: 10/01/2008   Start Time: 23:46  
  Anticipated Clear Date: 11/01/2008   Anticipated Clear Time: 01:46  
     
  Incident Headline: TEDDINGTON ADSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02031660208241020825502082740208404
0208614020894302089730208977LLLS0
0208614020894302089730208977
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 11/01/2008 00:05

Broadband Incident Report : TEDDINGTON ADSL 102 : LOSS OF SERVICE : Reference 744 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 744   Issue : 1  
  Detected Date: 10/01/2008   Detected Time: 23:46  
  Start Date: 10/01/2008   Start Time: 23:46  
  Anticipated Clear Date: 11/01/2008   Anticipated Clear Time: 01:46  
     
  Incident Headline: TEDDINGTON ADSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.


 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02031660208241020825502082740208404
0208614020894302089730208977LLLS0
0208614020894302089730208977
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/01/2008 00:00

Thursday, January 10, 2008

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068371 Standard - (MID 9378735)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
10/01/2008 14:53
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068371

Planned duration details:

Planned start: 01/02/2008 03:00

Planned finish: 01/02/2008 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
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