Friday, September 7, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060438 Standard - (MID 8422393)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
07/09/2007 12:00
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060438

Planned duration details:

Planned start: 21/09/2007 06:15

Planned finish: 21/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060425 Standard - (MID 8422196)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
07/09/2007 11:55
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060425

Planned duration details:

Planned start: 21/09/2007 06:15

Planned finish: 21/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060652 Emergency - (MID 8420914)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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07/09/2007 08:36
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060652

Planned duration details:

Planned start: 13/09/2007 01:00

Planned finish: 13/09/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**EMERGENCY** The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, September 6, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060624 Emergency - (MID 8418975)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
06/09/2007 13:47
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060624

Planned duration details:

Planned start: 11/09/2007 01:00

Planned finish: 11/09/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060622 Emergency - (MID 8418779)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
06/09/2007 13:42
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060622

Planned duration details:

Planned start: 10/09/2007 01:00

Planned finish: 10/09/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : FINAL  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Actual Clear Date: 06/09/2007   Actual Clear Time: 00:59  
     
  Incident Headline: : LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by clearing
a Fibre Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 06/09/2007 07:15

Broadband Incident Report : : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 8  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 06/09/2007   Anticipated Clear Time: 08:00  
     
  Incident Headline: : LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are completing diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 06/09/2007 02:57

Wednesday, September 5, 2007

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 7 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 7  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 06/09/2007   Anticipated Clear Time: 02:15  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 21:46

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 6  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 05/09/2007   Anticipated Clear Time: 21:45  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 20:37

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 5  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 05/09/2007   Anticipated Clear Time: 21:20  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 20:20

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 4  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 05/09/2007   Anticipated Clear Time: 20:35  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 19:37

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 3  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 05/09/2007   Anticipated Clear Time: 19:40  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on the way to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 18:42

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 2  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 05/09/2007   Anticipated Clear Time: 19:35  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 18:03

Broadband Incident Report : LONDON GREENWICH MUX 103 : LOSS OF SERVICE : Reference 21840 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21840   Issue : 1  
  Detected Date: 05/09/2007   Detected Time: 17:36  
  Start Date: 05/09/2007   Start Time: 17:35  
  Anticipated Clear Date: 05/09/2007   Anticipated Clear Time: 19:35  
     
  Incident Headline: LONDON GREENWICH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02080203247020324802032590208177
02082440208265020826902082930208305
02083330208355020846502084730208480
0208488020885302088580208473
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/09/2007 17:46

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060389 Standard - (MID 8415281)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
05/09/2007 14:50
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060389

Planned duration details:

Planned start: 20/09/2007 06:15

Planned finish: 20/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060456 Standard - (MID 8414507)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
05/09/2007 12:21
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060456

Planned duration details:

Planned start: 19/09/2007 00:06

Planned finish: 19/09/2007 00:07

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060212 Standard - (MID 8413524)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
05/09/2007 09:46
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060212

Planned duration details:

Planned start: 19/09/2007 02:00

Planned finish: 19/09/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Tuesday, September 4, 2007

Broadband Incident Report : UPPER WARLINGHAM MUX 101 : LOSS OF SERVICE : Reference 21757 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21757   Issue : FINAL  
  Detected Date: 04/09/2007   Detected Time: 21:02  
  Start Date: 04/09/2007   Start Time: 21:02  
  Actual Clear Date: 04/09/2007   Actual Clear Time: 22:17  
     
  Incident Headline: UPPER WARLINGHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a connector reseat.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01883
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 04/09/2007 22:57

Broadband Incident Report : : UPPER WARLINGHAM MUX 101 : LOSS OF SERVICE : Reference 21757 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21757   Issue : 1  
  Detected Date: 04/09/2007   Detected Time: 21:02  
  Start Date: 04/09/2007   Start Time: 21:02  
  Anticipated Clear Date: 04/09/2007   Anticipated Clear Time: 23:02  
     
  Incident Headline: : UPPER WARLINGHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
 
  Dialling Codes Affected:
01883
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 04/09/2007 21:12

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060293 Emergency - (MID 8410183)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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04/09/2007 14:47
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060293

Planned duration details:

Planned start: 05/09/2007 02:00

Planned finish: 05/09/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**Change of Date** This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060042 Standard - (MID 8408039)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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04/09/2007 10:32
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060042

Planned duration details:

Planned start: 18/09/2007 00:00

Planned finish: 18/09/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

***EMERGENCY PEW*** The Planned Engineering Work is required on the Broadband Nodes for deployment of Test Access Matrix equipment. There will be an outage to End-Users of approximately 15 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Monday, September 3, 2007

Broadband Incident Report : : MANCHESTER AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 21508 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21508   Issue : FINAL  
  Detected Date: 02/09/2007   Detected Time: 10:23  
  Start Date: 02/09/2007   Start Time: 10:23  
  Actual Clear Date: 02/09/2007   Actual Clear Time: 22:05  
     
  Incident Headline: : MANCHESTER AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

MSH shelf rebuilt.
This issue may have been due to

an Equipment Failure


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0145701484016128016129016134
016162016163016165016166016167
01617801706016166
 
     

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System Time Stamp: 03/09/2007 01:15