Saturday, August 31, 2013

Broadband Incident Report : : HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE : Reference 36265 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36265   Issue : FINAL  
  Detected Date: 31/08/2013   Detected Time: 09:54  
  Start Date: 31/08/2013   Start Time: 09:38  
  Actual Clear Date: 31/08/2013   Actual Clear Time: 09:45  
     
  Incident Headline: : HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Retrospective report. Brief loss of internet services for 878 Broadband end users, whilst a power cycle was completed at Hallbankgate. Service was restored at 09.45l.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01697
 
  Duration: 0 days 00 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 30, 2013

Broadband Incident Report : : CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE : Reference 36096 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36096   Issue : FINAL  
  Detected Date: 30/08/2013   Detected Time: 01:39  
  Start Date: 30/08/2013   Start Time: 01:39  
  Actual Clear Date: 30/08/2013   Actual Clear Time: 01:59  
     
  Incident Headline: : CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 01:59 after a card change at Canterbury.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122701303013040179501843
013030130401795
 
  Duration: 0 days 00 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE : Reference 36096 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36096   Issue : 1  
  Detected Date: 30/08/2013   Detected Time: 01:39  
  Start Date: 30/08/2013   Start Time: 01:39  
  Anticipated Clear Date: 30/08/2013   Anticipated Clear Time: 03:41  
  Next Update Date: 30/08/2013   Next Update Time: 03:00  
     
  Incident Headline: : CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 03:00.

 
  Dialling Codes Affected:
0122701303013040179501843
013030130401795
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 29, 2013

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : FINAL  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Actual Clear Date: 29/08/2013   Actual Clear Time: 21:40  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:40 following hardware change at Barnoldswick. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01282
 
  Duration: 0 days 10 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 7  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 23:30  
  Next Update Date: 29/08/2013   Next Update Time: 23:30  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of service to {282} end users. Engineer on site, replacement hardware has been ordered, with no estimated time of arrival at this time. Estimated time of repair is not known. The next update will be at 23:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 6  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 21:15  
  Next Update Date: 29/08/2013   Next Update Time: 21:15  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Cause of the incident is unconfirmed at present. Operations team are tasking to site, ETA to be advised. Estimated time of repair is not known. The next update will be at 21:15 or sooner if significant progress made.
 
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 5  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 19:45  
  Next Update Date: 29/08/2013   Next Update Time: 19:45  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test officer is onsite at Barnoldswick. Root cause and estimated time of repair is not known at present. The next update will be at 19:45 or sooner if significant progress made.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 4  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 18:30  
  Next Update Date: 29/08/2013   Next Update Time: 18:30  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of service to {282} end users. Fault identified as a fibre issue, task raised for a Precission Test Officer to deal. Next update will be at 18:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 3  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 29/08/2013   Next Update Time: 16:00  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of broadband service to 282 end users. Engineer on site has completed investigation at Barnolswick. Engineer now on site at Preston investigating. Root cause not yet known. Next update will be at 16:00.
 
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 2  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 15:57  
  Next Update Date: 29/08/2013   Next Update Time: 14:30  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of comms to 282 end users. Engineer now on site investigating cause of the failure. Root cause not yet known. Next update will be at 14:30.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 36013 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36013   Issue : 1  
  Detected Date: 29/08/2013   Detected Time: 11:24  
  Start Date: 29/08/2013   Start Time: 11:24  
  Anticipated Clear Date: 29/08/2013   Anticipated Clear Time: 13:27  
  Next Update Date: 29/08/2013   Next Update Time: 13:00  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of broadband services to 282 end users. Completing initial diagnostics. Next update will be at 13:00.
 
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 28, 2013

Broadband Incident Report : : BARNOLDSWICK DSL 101 : LOSS OF SERVICE : Reference 35871 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35871   Issue : FINAL  
  Detected Date: 28/08/2013   Detected Time: 08:54  
  Start Date: 28/08/2013   Start Time: 08:50  
  Actual Clear Date: 28/08/2013   Actual Clear Time: 16:55  
     
  Incident Headline: : BARNOLDSWICK DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:55 following hardware change at Barnoldswick. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01282
 
  Duration: 0 days 08 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK DSL 101 : LOSS OF SERVICE : Reference 35871 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35871   Issue : 5  
  Detected Date: 28/08/2013   Detected Time: 08:54  
  Start Date: 28/08/2013   Start Time: 08:50  
  Anticipated Clear Date: 28/08/2013   Anticipated Clear Time: 19:30  
  Next Update Date: 28/08/2013   Next Update Time: 18:00  
     
  Incident Headline: : BARNOLDSWICK DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site is continuing to liaise with the operational team to replace the delivered hardware. Estimated time of repair is unknown. Next update will be at 18:00.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.