Saturday, August 7, 2010

Broadband Incident Report : : KEITH MUX 101 & GRANGE MUX 101 : LOSS OF SERVICE : Reference 22225 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22225   Issue : FINAL  
  Detected Date: 07/08/2010   Detected Time: 14:58  
  Start Date: 07/08/2010   Start Time: 14:58  
  Actual Clear Date: 07/08/2010   Actual Clear Time: 14:58  
     
  Incident Headline: : KEITH MUX 101 & GRANGE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details:
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01542
 
     

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System Time Stamp: 07/08/2010 16:02

Broadband Incident Report : : KEITH MUX 101 & GRANGE MUX 101 : LOSS OF SERVICE : Reference 22220 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22220   Issue : FINAL  
  Detected Date: 07/08/2010   Detected Time: 12:33  
  Start Date: 07/08/2010   Start Time: 12:33  
  Actual Clear Date: 07/08/2010   Actual Clear Time: 14:05  
     
  Incident Headline: : KEITH MUX 101 & GRANGE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
. BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01542
 
     

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System Time Stamp: 07/08/2010 14:15

Broadband Incident Report : : KEITH MUX 101 & GRANGE MUX 101 : LOSS OF SERVICE : Reference 22220 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22220   Issue : 1  
  Detected Date: 07/08/2010   Detected Time: 12:33  
  Start Date: 07/08/2010   Start Time: 12:33  
  Anticipated Clear Date: 07/08/2010   Anticipated Clear Time: 15:30  
     
  Incident Headline: : KEITH MUX 101 & GRANGE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
01542
 
     

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System Time Stamp: 07/08/2010 12:44

Friday, August 6, 2010

Broadband Incident Report : EDGE ROUTE SWITCH 6 MANCHESTER 2 : DEGRADED SERVICE : Reference 22163 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22163   Issue : FINAL  
  Detected Date: 06/08/2010   Detected Time: 14:32  
  Start Date: 06/08/2010   Start Time: 03:00  
  Actual Clear Date: 06/08/2010   Actual Clear Time: 16:25  
     
  Incident Headline: EDGE ROUTE SWITCH 6 MANCHESTER 2 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configurationn change


This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120001204012260124401248
0125301254012570126001274
0128301286012980134101352
0138801405014320148401490
0149201507015122015125015126
015127015128015134015142015162
01516501517001517201517301522
0152401530015350154401547
015840159701606016122016123
016124016127016162016167016172
016173016174016176016179016186
01619201625016540166301690
0169101695016970170401706
0172101744017450177201782
0182401829018890192401928
01938019420194301989
 
     

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System Time Stamp: 06/08/2010 17:16

Broadband Incident Report : EDGE ROUTE SWITCH 6 MANCHESTER 2 : DEGRADED SERVICE : Reference 22163 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22163   Issue : 2  
  Detected Date: 06/08/2010   Detected Time: 14:32  
  Start Date: 06/08/2010   Start Time: 03:00  
  Anticipated Clear Date: 06/08/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: EDGE ROUTE SWITCH 6 MANCHESTER 2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120001204012260124401248
0125301254012570126001274
0128301286012980134101352
0138801405014320148401490
0149201507015122015125015126
015127015128015134015142015162
01516501517001517201517301522
0152401530015350154401547
015840159701606016122016123
016124016127016162016167016172
016173016174016176016179016186
01619201625016540166301690
0169101695016970170401706
0172101744017450177201782
0182401829018890192401928
01938019420194301989
 
     

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System Time Stamp: 06/08/2010 15:29

Broadband Incident Report : : KENDAL AREA 9 MUXS : LOSS OF SERVICE : Reference 22156 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22156   Issue : 3  
  Detected Date: 06/08/2010   Detected Time: 12:41  
  Start Date: 06/08/2010   Start Time: 12:36  
  Anticipated Clear Date: 06/08/2010   Anticipated Clear Time: 15:59  
     
  Incident Headline: : KENDAL AREA 9 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0150201539
 
     

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System Time Stamp: 06/08/2010 15:03

Broadband Incident Report : EDGE ROUTE SWITCH 6 MANCHESTER 2 : DEGRADED SERVICE : Reference 22163 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22163   Issue : 1  
  Detected Date: 06/08/2010   Detected Time: 14:32  
  Start Date: 06/08/2010   Start Time: 03:00  
  Anticipated Clear Date: 06/08/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: EDGE ROUTE SWITCH 6 MANCHESTER 2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0120001204012260124401248
0125301254012570126001274
0128301286012980134101352
0138801405014320148401490
0149201507015122015125015126
015127015128015134015142015162
01516501517001517201517301522
0152401530015350154401547
015840159701606016122016123
016124016127016162016167016172
016173016174016176016179016186
01619201625016540166301690
0169101695016970170401706
0172101744017450177201782
0182401829018890192401928
01938019420194301989
 
     

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System Time Stamp: 06/08/2010 14:59

Broadband Incident Report : : KENDAL AREA 9 MUXS : LOSS OF SERVICE : Reference 22156 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22156   Issue : 2  
  Detected Date: 06/08/2010   Detected Time: 12:41  
  Start Date: 06/08/2010   Start Time: 12:36  
  Anticipated Clear Date: 06/08/2010   Anticipated Clear Time: 15:09  
     
  Incident Headline: : KENDAL AREA 9 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0150201539
 
     

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System Time Stamp: 06/08/2010 14:17

Broadband Incident Report : : KENDAL AREA 9 MUXS : LOSS OF SERVICE : Reference 22156 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22156   Issue : 1  
  Detected Date: 06/08/2010   Detected Time: 12:41  
  Start Date: 06/08/2010   Start Time: 12:36  
  Anticipated Clear Date: 06/08/2010   Anticipated Clear Time: 14:36  
     
  Incident Headline: : KENDAL AREA 9 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0150201539
 
     

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System Time Stamp: 06/08/2010 13:32

Broadband Incident Report : HOLMFIRTH MUX 101, MELTHAM MUX 101 AND SKELMANTHORPE MUX 101 : LOSS OF SERVICE : Reference 22068 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22068   Issue : FINAL  
  Detected Date: 05/08/2010   Detected Time: 13:40  
  Start Date: 05/08/2010   Start Time: 13:40  
  Actual Clear Date: 06/08/2010   Actual Clear Time: 04:15  
     
  Incident Headline: HOLMFIRTH MUX 101, MELTHAM MUX 101 AND SKELMANTHORPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to

a Fibre Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 06/08/2010 04:51

Broadband Incident Report : EALING ATM NODE 5 : PARTIAL DEGRADED SERVICE : Reference 22050 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22050   Issue : FINAL  
  Detected Date: 05/08/2010   Detected Time: 10:20  
  Start Date: 05/08/2010   Start Time: 10:15  
  Actual Clear Date: 06/08/2010   Actual Clear Time: 01:45  
     
  Incident Headline: EALING ATM NODE 5 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to


an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
014940175301895019230203010
02030800203113020311402031840203188
02032040203269020327102073810207384
02073850207386020744902074600207483
02075860207610020769202077220207835
02078540208201020820802082090208222
02082380208248020828002083540208381
02083860208420020842102084380208450
02084520208453020845502084580208537
02085660208567020857602085790208621
02087230208731020873502087400208742
02087430208746020874902087620208810
02088110208830020883402088380208839
02088400208845020890502089300208931
02089320208933020895002089580208961
02089630208965020899102089970208998
020896502089910208997
 
     

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System Time Stamp: 06/08/2010 03:29

Broadband Incident Report : : HOLMFIRTH MUX 101, MELTHAM MUX 101 AND SKELMANTHORPE MUX 101 : LOSS OF SERVICE : Reference 22068 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22068   Issue : 8  
  Detected Date: 05/08/2010   Detected Time: 13:40  
  Start Date: 05/08/2010   Start Time: 13:40  
  Anticipated Clear Date: 06/08/2010   Anticipated Clear Time: 01:50  
     
  Incident Headline: : HOLMFIRTH MUX 101, MELTHAM MUX 101 AND SKELMANTHORPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 06/08/2010 00:36

Thursday, August 5, 2010

Broadband Incident Report : HOLMFIRTH MUX 101, MELTHAM MUX 101 AND SKELMANTHORPE MUX 101 : LOSS OF SERVICE : Reference 22068 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22068   Issue : 7  
  Detected Date: 05/08/2010   Detected Time: 13:40  
  Start Date: 05/08/2010   Start Time: 13:40  
  Anticipated Clear Date: 05/08/2010   Anticipated Clear Time: 22:46  
     
  Incident Headline: HOLMFIRTH MUX 101, MELTHAM MUX 101 AND SKELMANTHORPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 05/08/2010 21:49