Friday, August 20, 2010

Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 23492 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23492   Issue : FINAL  
  Detected Date: 20/08/2010   Detected Time: 01:27  
  Start Date: 20/08/2010   Start Time: 01:21  
  Actual Clear Date: 20/08/2010   Actual Clear Time: 02:15  
     
  Incident Headline: : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a configuration change.

This issue may have been due to
a data fault.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012840135901440
 
     

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System Time Stamp: 20/08/2010 02:44

Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 23492 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23492   Issue : 1  
  Detected Date: 20/08/2010   Detected Time: 01:27  
  Start Date: 20/08/2010   Start Time: 01:21  
  Anticipated Clear Date: 20/08/2010   Anticipated Clear Time: 03:21  
     
  Incident Headline: : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012840135901440
 
     

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System Time Stamp: 20/08/2010 02:00

Wednesday, August 18, 2010

****SPAM:5.4**** Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23357   Issue : FINAL  
  Detected Date: 18/08/2010   Detected Time: 14:42  
  Start Date: 18/08/2010   Start Time: 14:38  
  Actual Clear Date: 18/08/2010   Actual Clear Time: 20:30  
     
  Incident Headline: : READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118901202012350124301258
0128001326013920145401458
0149401548015660160801672
0173001736017520182201934
0198301993023803102380320238034
02380360238039023804202380430238044
02380480238049023805502380570238058
023806702380680238090LLSM0To Fo
023806702380680238090
 
     

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System Time Stamp: 18/08/2010 20:42

****SPAM:5.4**** Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23357   Issue : FINAL  
  Detected Date: 18/08/2010   Detected Time: 14:42  
  Start Date: 18/08/2010   Start Time: 14:38  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118901202012350124301258
0128001326013920145401458
0149401548015660160801672
0173001736017520182201934
0198301993023803102380320238034
02380360238039023804202380430238044
02380480238049023805502380570238058
023806702380680238090LLSM0To Fo
023806702380680238090
 
     

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System Time Stamp: 18/08/2010 20:01

Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23357   Issue : FINAL  
  Detected Date: 18/08/2010   Detected Time: 14:42  
  Start Date: 18/08/2010   Start Time: 14:38  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118901202012350124301258
0128001326013920145401458
0149401548015660160801672
0173001736017520182201934
0198301993023803102380320238034
02380360238039023804202380430238044
02380480238049023805502380570238058
023806702380680238090LLSM0To Fo
023806702380680238090
 
     

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System Time Stamp: 18/08/2010 18:53

Broadband Incident Report : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23357   Issue : FINAL  
  Detected Date: 18/08/2010   Detected Time: 14:42  
  Start Date: 18/08/2010   Start Time: 14:38  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118901202012350124301258
0128001326013920145401458
0149401548015660160801672
0173001736017520182201934
0198301993023803102380320238034
02380360238039023804202380430238044
02380480238049023805502380570238058
023806702380680238090LLSM0To Fo
023806702380680238090
 
     

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System Time Stamp: 18/08/2010 16:45

Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23357   Issue : FINAL  
  Detected Date: 18/08/2010   Detected Time: 14:42  
  Start Date: 18/08/2010   Start Time: 14:38  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118901202012350124301258
0128001326013920145401458
0149401548015660160801672
0173001736017520182201934
0198301993023803102380320238034
02380360238039023804202380430238044
02380480238049023805502380570238058
023806702380680238090LLSM0To Fo
023806702380680238090
 
     

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System Time Stamp: 18/08/2010 15:49

****SPAM:5.4**** Broadband Incident Report : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23357   Issue : FINAL  
  Detected Date: 18/08/2010   Detected Time: 14:42  
  Start Date: 18/08/2010   Start Time: 14:38  
  Actual Clear Date: 18/08/2010   Actual Clear Time: 15:20  
     
  Incident Headline: READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat
This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118901202012350124301258
0128001326013920145401458
0149401548015660160801672
0173001736017520182201934
0198301993023803102380320238034
02380360238039023804202380430238044
02380480238049023805502380570238058
023806702380680238090LLSM0To Fo
023806702380680238090
 
     

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System Time Stamp: 18/08/2010 15:34

Broadband Incident Report : : ERX18 READING : PARTIAL LOSS OF SERVICE : Reference 23287 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23287   Issue : 1  
  Detected Date: 18/08/2010   Detected Time: 05:40  
  Start Date: 18/08/2010   Start Time: 05:38  
  Anticipated Clear Date: 18/08/2010   Anticipated Clear Time: 05:58  
     
  Incident Headline: : ERX18 READING : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a reset of a card.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 18/08/2010 06:10

Tuesday, August 17, 2010

Broadband Incident Report : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23195   Issue : FINAL  
  Detected Date: 17/08/2010   Detected Time: 05:22  
  Start Date: 17/08/2010   Start Time: 05:18  
  Actual Clear Date: 17/08/2010   Actual Clear Time: 07:05  
     
  Incident Headline: SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card reseat.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
016860194801952
 
     

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System Time Stamp: 17/08/2010 07:12

Broadband Incident Report : : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23195   Issue : 2  
  Detected Date: 17/08/2010   Detected Time: 05:22  
  Start Date: 17/08/2010   Start Time: 05:18  
  Anticipated Clear Date: 17/08/2010   Anticipated Clear Time: 07:45  
     
  Incident Headline: : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
016860194801952
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/08/2010 05:51

Broadband Incident Report : : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23195   Issue : 1  
  Detected Date: 17/08/2010   Detected Time: 05:22  
  Start Date: 17/08/2010   Start Time: 05:18  
  Anticipated Clear Date: 17/08/2010   Anticipated Clear Time: 07:18  
     
  Incident Headline: : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
016860194801952
 
     

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System Time Stamp: 17/08/2010 05:32

Sunday, August 15, 2010

Broadband Incident Report : : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE : Reference 23029 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23029   Issue : FINAL  
  Detected Date: 14/08/2010   Detected Time: 20:03  
  Start Date: 14/08/2010   Start Time: 20:00  
  Actual Clear Date: 15/08/2010   Actual Clear Time: 17:51  
     
  Incident Headline: : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW

Fibre respiced.

This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW

a Fibre Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2010 18:21