Saturday, July 7, 2012

Broadband Incident Report : : SOUTHAMPTON NODE 05010 : PARTIAL DEGRADED SERVICE : Reference 24706 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24706   Issue : FINAL  
  Detected Date: 07/07/2012   Detected Time: 08:30  
  Start Date: 07/07/2012   Start Time: 08:30  
  Actual Clear Date: 07/07/2012   Actual Clear Time: 08:43  
     
  Incident Headline: : SOUTHAMPTON NODE 05010 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 08:43 by completing a remote card reset BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012020192901962019800238032
02380340238036023803902380420238043
02380440238048023804902380570238066
02380670238068023808602380870238090
02380860238087
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTHAMPTON NODE 05010 : PARTIAL DEGRADED SERVICE : Reference 24706 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24706   Issue : 1  
  Detected Date: 07/07/2012   Detected Time: 08:30  
  Start Date: 07/07/2012   Start Time: 08:30  
  Anticipated Clear Date: 07/07/2012   Anticipated Clear Time: 10:30  
  Next Update Date: 07/07/2012   Next Update Time: 09:25  
     
  Incident Headline: : SOUTHAMPTON NODE 05010 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
012020192901962019800238032
02380340238036023803902380420238043
02380440238048023804902380570238066
02380670238068023808602380870238090
02380860238087
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 6, 2012

Suspension of non - essential planned engineering works

 bt wholesale  
Suspension of non - essential planned engineering works 
Briefing
 

Suspension of non - essential planned engineering works

Suspension of non-essential planned engineering works due to bad weather warnings

(Clarification to brief released at 3.30pm today)

Bad weather is set to continue this week with the Met office advising that particularly persistent and heavy rain will affect many parts of the UK over the next few days.

BT's priorities are to ensure that customers and our staff are safe and that a high level of customer service is maintained. So from 4.00pm on Friday 6 July 2012 - until further notice - we are suspending all non-essential planned engineering work (PEWs). Essential and emergency works will go ahead as planned. We will re-plan PEW work to ensure we recover next week.

This action is being taken to help us keep service and operations as stable as possible until the weather situation improves.

We will continue to monitor the weather forecast with the Met Office and will inform you of any changes that occur.

IMPACT

During this time, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information.

If you have any concerns, please talk to your Client Manager.

Regards,

Angus Flett

Anna Matty

Director, Service Management

BT Wholesale

07795980217

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 10  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 09/07/2012   Anticipated Clear Time: 10:00  
  Next Update Date: 09/07/2012   Next Update Time: 10:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: We are attempting to contact you for access.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 7  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 06/07/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 06/07/2012   Next Update Time: 14:30  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. next update 14.30  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 6  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 06/07/2012   Anticipated Clear Time: 12:30  
  Next Update Date: 06/07/2012   Next Update Time: 12:30  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 12.30
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 5, 2012

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADE OF SERVICE : Reference 24487 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 2  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 06/07/2012   Anticipated Clear Time: 01:00  
  Next Update Date: 05/07/2012   Next Update Time: 23:30  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADE OF SERVICE : Reference 24487 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 1  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 05/07/2012   Anticipated Clear Time: 15:51  
  Next Update Date: 05/07/2012   Next Update Time: 15:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 4, 2012

Broadband Incident Report : : DERBY NODES 02024, 02036 & 02007 : LOSS OF COMMS : Reference 24356 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24356   Issue : FINAL  
  Detected Date: 04/07/2012   Detected Time: 15:01  
  Start Date: 04/07/2012   Start Time: 15:01  
  Actual Clear Date: 04/07/2012   Actual Clear Time: 15:06  
     
  Incident Headline: : DERBY NODES 02024, 02036 & 02007 : LOSS OF COMMS  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:06 by completing: a remote reset of software. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0128901332015950180601856
01857019500195701806
 
  Duration: 0 days 00 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24287 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : FINAL  
  Detected Date: 04/07/2012   Detected Time: 08:48  
  Start Date: 04/07/2012   Start Time: 08:44  
  Actual Clear Date: 04/07/2012   Actual Clear Time: 13:00  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:00 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0138701505015560157601848
01387015050155601576
 
  Duration: 0 days 04 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24287 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : 5  
  Detected Date: 04/07/2012   Detected Time: 08:48  
  Start Date: 04/07/2012   Start Time: 08:44  
  Anticipated Clear Date: 04/07/2012   Anticipated Clear Time: 13:20  
  Next Update Date: 04/07/2012   Next Update Time: 13:20  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Equipment reseat carried out. Customer service being checked.  
  Dialling Codes Affected:
0138701505015560157601848
01387015050155601576
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24287 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : 4  
  Detected Date: 04/07/2012   Detected Time: 08:48  
  Start Date: 04/07/2012   Start Time: 08:44  
  Anticipated Clear Date: 04/07/2012   Anticipated Clear Time: 13:10  
  Next Update Date: 04/07/2012   Next Update Time: 13:10  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has been temporarily restored by performing an equipment reseat. Spare hardware is en route to site.  
  Dialling Codes Affected:
0138701505015560157601848
01387015050155601576
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24287 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : 3  
  Detected Date: 04/07/2012   Detected Time: 08:48  
  Start Date: 04/07/2012   Start Time: 08:44  
  Anticipated Clear Date: 04/07/2012   Anticipated Clear Time: 12:10  
  Next Update Date: 04/07/2012   Next Update Time: 12:10  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 11.30. Next update 12.10
 
  Dialling Codes Affected:
0138701505015560157601848
01387015050155601576
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.