Saturday, February 1, 2014

Broadband Incident Report : : CARBOST DSL 001 : LOSS OF SERVICE : Reference 4081 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4081   Issue : FINAL  
  Detected Date: 01/02/2014   Detected Time: 00:07  
  Start Date: 01/02/2014   Start Time: 00:07  
  Actual Clear Date: 01/02/2014   Actual Clear Time: 10:44  
     
  Incident Headline: : CARBOST DSL 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 10:44 following the reset of failed hardware at struan. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 10 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST DSL 001 : LOSS OF SERVICE : Reference 4081 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4081   Issue : 4  
  Detected Date: 01/02/2014   Detected Time: 00:07  
  Start Date: 01/02/2014   Start Time: 00:07  
  Anticipated Clear Date: 01/02/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 01/02/2014   Next Update Time: 12:00  
     
  Incident Headline: : CARBOST DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations at Carbost are inconclusive and the engineer is en-route to Struan to continue faulting in order to ascertain the root cause of failure. Next update will be issued when the cause has been established and we have a plan of restoration.  
  Dialling Codes Affected:
01478
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST DSL 001 : LOSS OF SERVICE : Reference 4081 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4081   Issue : 3  
  Detected Date: 01/02/2014   Detected Time: 00:07  
  Start Date: 01/02/2014   Start Time: 00:07  
  Anticipated Clear Date: 01/02/2014   Anticipated Clear Time: 12:00  
  Next Update Date: 01/02/2014   Next Update Time: 10:30  
     
  Incident Headline: : CARBOST DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en-route to investigate, ETA 09:30. Root cause suspected to be weather related. Next update will be issued upon arrival of engineer and investigations are underway.  
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : CARBOST DSL 001 : LOSS OF SERVICE : Reference 4081 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4081   Issue : 2  
  Detected Date: 01/02/2014   Detected Time: 00:07  
  Start Date: 01/02/2014   Start Time: 00:07  
  Anticipated Clear Date: 01/02/2014   Anticipated Clear Time: 09:00  
  Next Update Date: 01/02/2014   Next Update Time: 08:30  
     
  Incident Headline: CARBOST DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Tasked to site for investigation, No resource has been escalated to the Senior Operations Manager. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : CARBOST DSL 001 : LOSS OF SERVICE : Reference 4081 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4081   Issue : 1  
  Detected Date: 01/02/2014   Detected Time: 00:07  
  Start Date: 01/02/2014   Start Time: 00:07  
  Anticipated Clear Date: 01/02/2014   Anticipated Clear Time: 02:30  
  Next Update Date: 01/02/2014   Next Update Time: 02:00  
     
  Incident Headline: CARBOST DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for {251} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01478
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, January 29, 2014

Broadband Incident Report : : HARRIS MUX 001 : LOSS OF SERVICE : Reference 3745 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3745   Issue : FINAL  
  Detected Date: 29/01/2014   Detected Time: 14:05  
  Start Date: 29/01/2014   Start Time: 14:01  
  Actual Clear Date: 29/01/2014   Actual Clear Time: 14:21  
     
  Incident Headline: : HARRIS MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 14:21. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01859
 
  Duration: 0 days 00 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARRIS MUX 001 : LOSS OF SERVICE : Reference 3745 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3745   Issue : 1  
  Detected Date: 29/01/2014   Detected Time: 14:05  
  Start Date: 29/01/2014   Start Time: 14:01  
  Anticipated Clear Date: 29/01/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 29/01/2014   Next Update Time: 15:45  
     
  Incident Headline: : HARRIS MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be at 15:45 or sooner if significant progress is made.  
  Dialling Codes Affected:
01859
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAWKSHEAD MUX 001 : DEGRADED SERVICE : Reference 3704 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3704   Issue : FINAL  
  Detected Date: 29/01/2014   Detected Time: 09:32  
  Start Date: 29/01/2014   Start Time: 09:27  
  Actual Clear Date: 29/01/2014   Actual Clear Time: 09:44  
     
  Incident Headline: : HAWKSHEAD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 09:44 following remote restore actions. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01539
 
  Duration: 0 days 00 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAWKSHEAD MUX 001 : DEGRADED SERVICE : Reference 3704 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3704   Issue : 1  
  Detected Date: 29/01/2014   Detected Time: 09:32  
  Start Date: 29/01/2014   Start Time: 09:27  
  Anticipated Clear Date: 29/01/2014   Anticipated Clear Time: 11:30  
  Next Update Date: 29/01/2014   Next Update Time: 11:30  
     
  Incident Headline: : HAWKSHEAD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be at 11:30 or sooner if significant progress is made.  
  Dialling Codes Affected:
01539
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.