Broadband Incident Report : EDINBURGH NODE 12132 : LOSS OF SERVICE : Reference 16221 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16221		Issue :	INITIAL/FINAL
	Detected Date:	05/04/2013		Detected Time:	08:55
	Start Date:	05/04/2013		Start Time:	08:50
	Actual Clear Date:	05/04/2013		Actual Clear Time:	08:52
	Incident Headline:	EDINBURGH NODE 12132 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	A brief loss of internet services for the Broadband end users for up to 2 minutes. Service automatically restored at 08:52 after a card failure at Edinburgh. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01229 01236 01241 013122 013133 013134 013155 013162 01324 01330 01339 01343 01360 01368 01382 01383 01397 014123 014133 014157 014163 014176 014177 014195 01434 01436 01463 01464 01466 01467 01501 01506 01507 01556 01573 01576 01592 01620 01631 01651 01667 01674 01698 01700 01738 01779 01786 01828 01847 01851 01856 01957 01975 01997 0282565 0282766 0283754 0284372 0284482 0286634 0287032 0287035 0287083 0287131 0287132 0287134 0287184 0287186 0287772 0287774 0288675 0288676 0288773 0288952 0289036 0289085 0289086 LLES0 To Fo 0289036 0289085 0289086
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	FINAL
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Actual Clear Date:	04/04/2013		Actual Clear Time:	15:30
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored @ 15:30 after testing being performed at Great Easton. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371
	Duration:	0 days 05 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	4
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	16:30
	Next Update Date:	04/04/2013		Next Update Time:	16:30
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is en route to site to investigate failure. A spare card has been ordered as a precaution, ETA 15.30. No root cause or estimated time of repair known at present. Next update will be at 16.30.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	3
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	16:00
	Next Update Date:	04/04/2013		Next Update Time:	14:30
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Operational teams are still investigating. Estimated time of repair is unknown. Next update will be at 14:30.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 303 : DEGRADED SERVICE : Reference 16068 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16068		Issue :	FINAL
	Detected Date:	04/04/2013		Detected Time:	09:26
	Start Date:	04/04/2013		Start Time:	09:22
	Actual Clear Date:	04/04/2013		Actual Clear Time:	11:38
	Incident Headline:	: CAMBRIDGE MUX 303 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:38 after fibre re-terminated. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01223
	Duration:	0 days 02 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	2
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:37
	Next Update Date:	04/04/2013		Next Update Time:	13:00
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are cooping to diagnose issue. Equipment is being remotely rebooted. Estimated time of repair is unknown. Next update will be 13:00.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 303 : DEGRADED SERVICE : Reference 16068 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16068		Issue :	2
	Detected Date:	04/04/2013		Detected Time:	09:26
	Start Date:	04/04/2013		Start Time:	09:22
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:29
	Next Update Date:	04/04/2013		Next Update Time:	12:30
	Incident Headline:	: CAMBRIDGE MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Next update 12:30. Estimated time of repair is unknown.
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	1
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:37
	Next Update Date:	04/04/2013		Next Update Time:	11:00
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 11.00.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 303 : DEGRADED SERVICE : Reference 16068 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16068		Issue :	1
	Detected Date:	04/04/2013		Detected Time:	09:26
	Start Date:	04/04/2013		Start Time:	09:22
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:29
	Next Update Date:	04/04/2013		Next Update Time:	10:45
	Incident Headline:	: CAMBRIDGE MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 10.45.
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE : Reference 15912 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	FINAL
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Actual Clear Date:	03/04/2013		Actual Clear Time:	12:40
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 12:40; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01259
	Duration:	0 days 03 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE : Reference 15912 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	3
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Anticipated Clear Date:	03/04/2013		Anticipated Clear Time:	13:00
	Next Update Date:	03/04/2013		Next Update Time:	13:00
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission engineer now on site at Edinburgh to begin co-op with the transmission team. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 13:00.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE. : Reference 15912 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	2
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Anticipated Clear Date:	03/04/2013		Anticipated Clear Time:	12:00
	Next Update Date:	03/04/2013		Next Update Time:	11:30
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	MSIP co-oping with transmission operational team. Transmission engineer tasked to Edinburgh to resolve. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 11:30.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE. : Reference 15912 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	1
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Anticipated Clear Date:	03/04/2013		Anticipated Clear Time:	12:00
	Next Update Date:	03/04/2013		Next Update Time:	10:15
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 10:15.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.