Thursday, July 2, 2009

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : FINAL  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Actual Clear Date: 01/07/2009   Actual Clear Time: 21:47  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 02/07/2009 02:24

Wednesday, July 1, 2009

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 11  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 02/07/2009   Anticipated Clear Time: 00:47  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service was restored at 21:47, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 23:23

Broadband Incident Report : : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 10  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 23:09  
     
  Incident Headline: : MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 22:11

Broadband Incident Report : : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 9  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 21:43  
     
  Incident Headline: : MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is en route to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 19:45

Broadband Incident Report : : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 8  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 19:30  
     
  Incident Headline: : MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 18:09

Broadband Incident Report : : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 7  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 18:05  
     
  Incident Headline: : MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 17:08

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 6  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 17:00  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 15:19

Broadband Incident Report : LLANDUDNO MUX 101 : INCIDENT CANCELLED : Reference 16237 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16237   Issue : FINAL  
  Detected Date: 01/07/2009   Detected Time: 12:53  
  Start Date: 01/07/2009   Start Time: 12:53  
  Actual Clear Date: 01/07/2009   Actual Clear Time: 12:53  
     
  Incident Headline: LLANDUDNO MUX 101 : INCIDENT CANCELLED  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details: BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 01/07/2009 13:43

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 5  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 12:50, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

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System Time Stamp: 01/07/2009 13:15

Broadband Incident Report : LLANDUDNO MUX 101 : LOSS OF SERVICE : Reference 16237 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16237   Issue : 1  
  Detected Date: 01/07/2009   Detected Time: 12:53  
  Start Date: 01/07/2009   Start Time: 12:53  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 14:53  
     
  Incident Headline: LLANDUDNO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 01/07/2009 13:07

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 4  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 13:45  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/07/2009 12:37

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 3  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 12:45  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 01/07/2009 11:46

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 2  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 11:31  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01904
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 01/07/2009 10:13

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16213   Issue : 1  
  Detected Date: 01/07/2009   Detected Time: 09:31  
  Start Date: 01/07/2009   Start Time: 09:31  
  Anticipated Clear Date: 01/07/2009   Anticipated Clear Time: 11:31  
     
  Incident Headline: MELROSEGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01904
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 01/07/2009 09:40